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Opiniones de TownePlace Suites Colorado Springs South

2.5 out of 5
TownePlace Suites Colorado Springs South
1530 N Newport Rd, Colorado Springs, CO

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 159 de 292 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 71 de 292 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 292 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 292 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 292 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

7.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Joseph, Annandale

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property updated recently. Very nice
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Joseph, it's wonderful to hear that you enjoyed the recent renovations at TownePlace Suites by Marriott Colorado Springs South. Our mission is to provide a top-notch stay, and your feedback suggests that we were successful in our efforts. Your kind words are much appreciated, and we hope that your travels bring you back our way soon. Safe travels!

10/10 Excelente

Josh

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great! The two bedroom suite was perfect for our family of 5. Pool was heated and just perfect for a swim with the kids. It was very quiet. Wonderful stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 17 abr. 2024
Josh, thank you for sharing your experiences at TownePlace Suites by Marriott Colorado Springs South. We're thrilled that our spacious two-bedroom suite fit the needs of your family so well and that the warm pool provided a delightful swimming experience. We are also pleased our quiet environment contributed to your wonderful stay. We hope to welcome your family back in the future for another excellent visit!

10/10 Excelente

Claudia

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed the complimentary Breakfast. It would be nice to add tater tots as a side dish and lactose free milk. The rooms were clean and organized. Needs more lighting in the kitchen maybe lights under the cabinets. Maybe an ice machine in each floor would be nice. Room service never showed up despite me requesting it before checking in. Overall great stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 7 abr. 2024
Claudia, it's wonderful to hear you enjoyed your stay at the TownePlace Suites by Marriott Colorado Springs South, especially appreciating our complimentary breakfast and the cleanliness of our rooms. We appreciate your suggestions about menu items and room lighting, as well as the ice machine positioning; we're always looking for ways to improve our guests' experiences. Concerning your comment about room service, we apologize for any inconvenience. You can trust that we are taking steps to review and rectify this. It was a pleasure to host you and we look forward to your next visit.

8/10 Bueno

Ancilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Ancilla, we appreciate your choice to stay at the TownePlace Suites by Marriott Colorado Springs South and we're thrilled to see you've rated us highly. We hope to serve you again in the future to offer another commendable experience.

8/10 Bueno

Alva, Colorado Springs

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 16 mar. 2024
Alva, it's wonderful to read that you had an enjoyable stay at TownePlace Suites by Marriott Colorado Springs South. We appreciate your feedback and hope to see you again soon.

6/10 Aceptable

Patricia

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
Patricia, it appears you've left a simple rating without any accompanying feedback. We appreciate your time nonetheless and take into account all our guests' inputs for improvements. Your feedback helps in creating a better experience for future visits. We would be delighted to welcome you back to our hotel, where we hope to exceed your expectations.

4/10 Malo

Jeffrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service, el 6 feb. 2024
Jeffrey, it's unfortunate to hear your stay wasn't up to expectations. We strive to offer our guests a memorable experience, and your feedback is essential for our progress. Please don't hesitate to share more specifics about your experience to help us make improvements. We hope you'll consider us again in the future and allow us the opportunity to provide you with a better stay.

8/10 Bueno

Kevin

Le gustó: Limpieza y servicio y personal
It was satisfactory, however, the elevators did not work initially
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 17 ene. 2024
Kevin, thank you for your feedback regarding your stay at TownePlace Suites by Marriott Colorado Springs South. We're sorry for any inconvenience you may have experienced when the elevators were momentarily out of service. We hope that everything else was to your liking and we look forward to your return in the future.

6/10 Aceptable

Kristin, Idaho Springs

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Overall, a nice clean hotel. The 3 star review comes from no early departure breakfast to-go option, no sheets or pillows provided in the room for sofa bed, and had to pay for parking in an non- city location. i. e. There is no shortage of parking and no reason to charge.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 17 dic. 2023
Kristin, thank you for sharing your experience. It appears there were some elements of your stay that didn't meet your expectations. We aim to provide convenient services such as the breakfast to-go and additional bedding for amenities like our sofa beds. Regarding the parking fees, these are standard in many locations and while our location is not in the city center, we strive to maintain a safe and secure parking area. We hope in the future we can better meet your needs.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Nice clean room! Only issue is shower head did not work, to late in stay to switch rooms!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 10 dic. 2023
We appreciate your feedback. It's pleasing to hear that you found the room clean and comfortable. However, it's unfortunate to learn about the issue you encountered with the shower amenities. On future visits, we welcome you to bring any concerns to our team's attention sooner so that we can make your stay as enjoyable as possible.

10/10 Excelente

John

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 6 dic. 2023
Thank you for the excellent rating, John!Our goal is to go above and beyond to ensure our guests have a memorable experience at TownePlace Suites by Marriott Colorado Springs South! We look forward to hosting you again soon.

2/10 Terrible

Roddale

No le gustó: Servicio y personal
I liked that the hotel had a living room space, bedroom, bathroom and kitchen. The cleaners never cleaned my room and parking was $10 per day.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Customer Service, el 15 nov. 2023
Roddale, we appreciate your feedback regarding your stay and the space our rooms provided. We do regret, however, if your expectations regarding housekeeping services were not met. Our cleaning schedules can be adjusted to suit individual preferences. Please accept our apologies too for any confusion around parking fees as we aim to be transparent about these costs. We hope you'll consider giving us another chance in the future to provide an improved experience.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place to Stay
Very clean and well managed facilities
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 6 dic. 2023
Terry, it's great to hear that you found the TownePlace Suites by Marriott Colorado Springs South to be immaculate and expertly handled. We strive to offer top-notch service to our guests. We hope to welcome you back in the future. Thank you for choosing us for your stay!

8/10 Bueno

anand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Thank you for the great rating, Anand!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at TownePlace Suites by Marriott Colorado Springs South. We'd like to share an even better experience with you soon.

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to family
Se hospedó 4 noches en octubre de 2023
Respuesta de Customer Service, el 14 oct. 2023
Thomas, we're delighted to hear that our location at TownePlace Suites by Marriott Colorado Springs South worked well for your needs and helped you stay closer to your loved ones. We appreciate your feedback and look forward to hosting you again on your next visit.

10/10 Excelente

Nancy

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 31 oct. 2023
Thanks for the amazing rating, Nancy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at TownePlace Suites by Marriott Colorado Springs South!

10/10 Excelente

Brandon

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 13 oct. 2023
Brandon, we're thrilled to hear about your 5-star stay at TownePlace Suites by Marriott Colorado Springs South. Thank you for your rating and for choosing us during your visit to Colorado Springs. We eagerly await your return!

10/10 Excelente

Louis

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 24 sept. 2023
Thank you for the fantastic rating, Louis!We strive to make all of our guests feel welcome and relaxed during their time at TownePlace Suites by Marriott Colorado Springs South! We can't wait to see you again soon.

6/10 Aceptable

Suzanne

No le gustó: Servicio y personal
The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 8 sept. 2023
Suzanne, it's disappointing to hear that certain aspects of your experience at the hotel didn't meet your expectations. We're sorry for the challenges you faced with the transportation and location, as our aim is to provide convenience for our guests. We're glad to hear the cleanliness and comfort of your room were up to par. As for the front desk service, we are continuously working with our team members to improve guest interactions. We appreciate your feedback and hope we have a chance to better serve you in the future.

10/10 Excelente

Bernice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location, friendly and accommodating staff. Clean and quiet. Enjoyable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 6 sept. 2023
Bernice, it's refreshing to hear that you found the location of TownePlace Suites by Marriott Colorado Springs South convenient. Additionally, we're thrilled to know you appreciated our peaceful, pristine environment and that our accommodating team members added to your enjoyment. Indeed your compliments truly inspire us to continue delivering uncompromising service and we eagerly await your next visit.

4/10 Malo

Rees

No le gustó: Servicio y personal y condiciones de la propiedad
A/C unit in room was underpowered and couldn’t keep the room clean. Facility is tired and in need of a refresh. One morning breakfast was not served and signs were placed saying they didn’t have enough staff to serve breakfast and we could go to the hotel across the street
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service, el 3 sept. 2023
Rees, we regret to hear you had some discomfort due to the room temperature and an issue with the early morning meal availability. It's our intention to provide a comfortable stay and we regret to have missed the mark in this instance. Rest assured, we're continuously striving for improvement and your comments will certainly aid these processes. We hope for another opportunity to provide a better experience in the future.

8/10 Bueno

Toby

Viaje en pareja
Le gustó: Servicios
It was clean as expeded
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service, el 14 ago. 2023
Thank you for the excellent review, Toby!It's lovely you had such a pleasant experience at TownePlace Suites by Marriott Colorado Springs South! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

2/10 Terrible

Maria

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
First of all, the property was out in the middle of nowhere. The parking lot was not well maintained. I don't recall any trees or shrubs or anything attractive about the property. The carpet was dirty as I walked in, the front desk area and breakfast area were together, and it was dark and unwelcoming. The front desk clerk was nice. The elevator was dark and as I reached the floor my room was on it felt like a haunted hotel. The hallway was dark and narrow and the doors to the rooms were dirty and had markings on them like they needed to be painted. The room was dingy and had an unpleasant odor. The furniture was old and the couch had stains. The pictures on the wall looked like they came from a dollar store. The patio furniture outside was torn and unraveling. The patio was not swept or clean. There were people outside in the parking lot smoking (I can't say for sure what they were smoking!) and I did not feel safe. I refused to stay, and although I paid for the insurance in case I was delayed or needed to leave early I was charged the first night because I cancelled. This hotel was misrepresented and totally unacceptable! I will never stay in another Marriott hotel after this experience. I moved to a Hampton Inn that was the same price and it was clean, well maintained, safe and the staff was exceptional.
Respuesta de Customer Service, el 5 ago. 2023
Hello Maria,We regret hearing about your less than satisfactory experience. We thrive on striding towards excellence in terms of property upkeep and guest comfort, and we're disheartened to learn that you encountered situations ranging from our property's remote location to the condition of common areas and your assigned room. Your safety is a priority, and we're sorry to hear you felt otherwise.Your comment about the check-out fee has been noted. While we do abide by specific policies around reservations, we aim to always create an environment where guests feel satisfied with their stay and the services they receive.It's deeply saddening that your experience has influenced your perception about staying with Marriott hotels. We sincerely would like a chance to provide you with the exceptional stay that most of our guests experience. Regardless of where you decide to stay in the future, we wish you pleasant travels.

6/10 Aceptable

Andrew

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 13 noches en julio de 2023
Respuesta de Customer Service, el 31 jul. 2023
Thank you for the feedback, Andrew.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Bueno

HARI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 27 jul. 2023
Thank you for the great rating, Hari!We are delighted to see that you had a wonderful time at TownePlace Suites by Marriott Colorado Springs South. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Bueno

Leona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service, el 27 jul. 2023
Thanks for the great rating, Leona!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting TownePlace Suites by Marriott Colorado Springs South soon, we'd love to have you back!

4/10 Malo

ROBERT

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The room smelled the whole time we stayed. We left window open to keep the air circulating for fresh air.
Se hospedó 5 noches en julio de 2023
Respuesta de Customer Service, el 18 jul. 2023
Thank you for sharing your feedback, Robert.It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our odor will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

10/10 Excelente

Willie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it
Se hospedó 3 noches en abril de 2023
Respuesta de Customer Service, el 27 jun. 2023
We appreciate the great review, Willie! We sincerely appreciate it and are thrilled that you enjoyed your time with us at TownePlace Suites by Marriott Colorado Springs South. We truly hope we can give you another wonderful stay in the future!

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful place to stay. Enjoyed the pool and the breakfast. Staff were very helpful.
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 23 jun. 2023
Thanks for the outstanding rating, Kevin!We're delighted your time at TownePlace Suites by Marriott Colorado Springs South was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

Katie

Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service, el 3 jul. 2023
Thank you for the wonderful rating, Katie!It's fantastic you enjoyed your time at TownePlace Suites by Marriott Colorado Springs South so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excelente

Tetiana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2023
Respuesta de Customer Service, el 4 jun. 2023
Thank you for the 5/5 rating, Tetiana!It's excellent you enjoyed your time at TownePlace Suites by Marriott Colorado Springs South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

FRANCES

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didn’t get our room. Needed 2 rooms if not that room and they didn’t have it!
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service, el 29 may. 2023
We appreciate the feedback, Frances.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 Terrible

Sara

Le gustó: Limpieza y servicio y personal
Did not get the room requested. Front desk told multiple people besides us that those rooms were booked. No other explanation given.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 15 may. 2023
We appreciate the feedback, Sara.It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

samuel

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 15 may. 2023
We appreciate the feedback, Samuel.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Nikki

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 13 may. 2023
We appreciate your feedback, Nikki.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excelente

Miranda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean property, friendly staff. Clean room. Great breakfast.
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Service, el 2 may. 2023
Thanks for the great review, Miranda!It's wonderful you enjoyed your stay at TownePlace Suites by Marriott Colorado Springs South so much! We strive for excellence so we're thrilled you appreciated not only our clean rooms and friendly staff, but also our delicious breakfast! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

6/10 Aceptable

LixiDeb, Carpentersville

Se hospedó 5 noches en abril de 2023

10/10 Excelente

Max

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2023
Respuesta de Customer Service, el 19 abr. 2023
Thank you for the excellent review, Max! We truly appreciate it and we're very pleased you had a fantastic stay with us at TownePlace Suites by Marriott Colorado Springs South. Feedback like this truly puts a smile on our faces, we hope we can provide you with another highly enjoyable stay in the future!

6/10 Aceptable

Giselle

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Customer Service, el 28 mar. 2023
We appreciate the feedback, Giselle.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bueno

Matthew

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
Simple rooms, but nice size. Plenty of room for our family of four plus our golden doodle. Rooms definitely could use updating. Close to lots of restaurants and shopping (a few minutes drive). Kind of loud night. Walls are thin. We were surprised upon check in by their very high pet fee. $150. Compared to other similar places we’ve stayed, this is extremely high. It would have been helpful to know this price beforehand, as we would have likely chosen somewhere else.
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service, el 28 mar. 2023
Thank you for the great review, Matthew!We're happy you had a pleasant experience with us! It's lovely you enjoyed our spacious rooms and prime location so much. That's what we like to see! However, we regret that our soundproofing and value of our accommodations didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

6/10 Aceptable

Samantha

Viaje familiar
Le gustó: Servicio y personal
Disappointing
I booked this hotel for a spring break trip to visit family with my kids. One big reason we chose this hotel over others was the fact they had breakfast and an indoor pool. We checked in on Friday evening, and went up to our room and my kids got ready to head down to the pool. Only to discover it was closed. We were told it would “hopefully be open the following day, but Monday at the latest”. Monday morning we asked again and was told the pool was open, and once again went down to find that it was still closed. The second morning there was no breakfast at all, and the third we had to go over to a neighboring hotel to get breakfast. There was food splattered all over the side of the fridge, and the bathroom had stuff all over the walls. It was overall very disappointing and we definitely won’t stay here again.
Se hospedó 4 noches en marzo de 2023
Respuesta de Customer Service, el 28 mar. 2023
We appreciate the feedback, Samantha.We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Aceptable

Edgar Lee

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
This property is located in an industrial area of the city and therefore is further away from restaurants, etc. than desired. The complimentary breakfast was supposed to begin at 6:30 but was late opening every morning of the 5 days I was there. Room cleanup occurred only one day of the 5 I was there.
Se hospedó 5 noches en febrero de 2023
Respuesta de Customer Service, el 29 mar. 2023
Thank you for taking the time to share your feedback, Edgar.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our location, breakfast and housekeeping didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

8/10 Bueno

Tina Marie

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The hotel itself was clean, and staff was friendly. The only complaint I have is breakfast was not prepared on a Monday morning, which was very inconvenient as we were traveling for work, and could not eat before getting our day started. When I asked to the front desk, they said someone called in and told me to go across the street to a neighboring hotel to have breakfast.
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Philip

Le gustó: Servicio y personal y comodidad de las habitaciones
Just ok
The Hotel is a little run down, the pool was closed for maintenance. The room was sort of clean, there was toothpaste smeared on the vanity. The bed was very comfortable though. Breakfast was non-existent, but there was coffee.
Se hospedó 3 noches en diciembre de 2022

8/10 Bueno

Matthew

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en noviembre de 2022

10/10 Excelente

Ann

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de T, el 7 sept. 2022
Thank You so much Ann!

10/10 Excelente

Ann

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Noah, el 8 ago. 2022
We are absolutely thrilled with your enjoyment of our hotel! We look forward to seeing you again in Colorado Springs!

2/10 Terrible

Elizabeth

Se hospedó 1 noche en julio de 2022
Respuesta de T, el 7 sept. 2022
I'm sorry about that, Let us know how we can make the next stay more memorable!!

4/10 Malo

Laurie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over priced, run down hotel, cleaning carts left in hallway, long wait for front desk service, pool was gross. I would not recommend this hotel at all.
Se hospedó 3 noches en julio de 2022