6/10 Aceptable
Casey B.
25 jul. 2024
Le gustó: Limpieza
Misleading
We booked for one night for our family of 4. This property says it accommodates 4 but there is a fee for having more than 2 people which I thought was odd. The listing said it had a hot tub but when we checked in and asked to use it we were told the backyard was not for guests. I called VRBO to inquire about these issues and they said they made the host aware and she offered a partial refund however the host messaged me asking me why I was requesting a refund. I explained the situation and her response was she didn’t know her listing offered a hot tub and that she doesn’t have one. We did not get a partial refund. It’s disappointing and frustrating to pay for something that was misrepresented. Seems to happen a lot more these days.
Casey B.
Se hospedó 1 noche en julio de 2024