Encuentra Hoteles con concierge en Costa sur de Cornualles

“Room was clean Food was excellent and staff were very friendly”

“We were given a different room to the one we booked. The room was smelling strongly of air freshener to cover the smell from the drains. There was no hot water in the bathroom. The evening meal was awful and took over 2hrs for 2 courses, the waitress ended up in tears after all the complaints. The receptionist tried her best to sort things out but was fighting a loosing battle. All in all not a good stay, luckily we only stayed one night - never again!!!”

“We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on....

“Un engaño total con las habitaciones. Reclamamos y lo de siempre , q estaba completos. No vayáis.”

“Staff in the restaurant/spa bar/spa were really helpful and pleasant. The indoor pool was great. Sadly we didn't get to use the outdoor pool as it rained but it did look very nice. View from our room was lovely too. We booked breakfast on one day but found it too much after dinner the previous night. We ate at taste of Cornwall one night. The food was very good but the room was very dark and the music stopped a couple of times and nobody around to turn it back on, so lacked a nice ambience.”

“Beautiful location for this really special place to stay. We had two night here. Although we didn’t have great weather, it hardly altered as the hotel has lots of cosy places to sit and look out on the truly stunning gardens. The staff were incredibly friendly and kind. Thank you to whoever found my husbands watch and called us so we were not too far away to come back for it! Another highlight is the hotel’s own soap products which smell amazing and are available to buy. Sadly they had run out...