6/10 Aceptable
Tiffany C.
1 jun. 2025
Le gustó: Limpieza
Misinformed
The fantastic view was the best part and the home was clean with nice decor. However, the ad said there were 3 queen beds but there are only 2 and a smaller than twin size pull out couch bed that would only be comfortable for a kid. Also, I booked this about a month in advance and paid in full. I never received check-in instructions so I messaged the host and she said she doesn't know why it allowed me to book because she had it blocked but that she would send her daughter to clean it ASAP and that we could check in at 6:30pm instead of 4. When we got there it was hard to tell which house it was because it was tucked back from the road and there were cars in front and no address on the very front that was visible. So I called the host who was ironically in AK where I was visiting from. She gave me verbal directions and said there shouldn't have been vehicles out front. She said she manages this property but isn't the owner. We easily got in with door code and the view is unbelievable just like the photos. However, we were disappointed to find only 2 queen beds. So I called again after looking at the ad and informed her that I was upset since the ad was wrong. She argued with me at first saying she listed it correctly then admitted it was wrong! She then apologized and said she'd update the ad and ask the owner about a refund. I asked for half to be refunded and she said they only give 25 per "incident" but that she felt I deserved 75 total. In my opinion that wasn't enough!
Tiffany C.
Se hospedó 1 noche en mayo de 2025