This was the WORST managed property we have ever stayed at with MANY electrical issues and safety hazards. The female Prop Mgr was dismissive, condesending and unresponsive. The many unresolved safety issues, waste of our time and stress was unacceptable. We are apalled at how we were treated and just received an INVOICE for issues that were there PRIOR to our arrival that we will not be paying.
1. NO HEAT - Upon check in at 4:00, we were told that the heat wasn't working in the downstairs bedroom and a space heater was brought in.
2. SHOWER GLASS SHATTERS UPON OPENING - GUEST CUT - At 4:57, we called prop mgr reporting that our son's very petite 30 year old girlfriend opened the shower door to put her shampoo inside and it shattered, slicing her hand in many places. Glass was all over her, the bathroom/ bedroom, she was terrified and bleeding. After an hour, we had to reach out again. Finally two hours later, Prop mgr co #2 arrived.
3. NO SHOWER USE, NO ELECTRICITY - Prop mgr #2 was at the house for THREE HOURS cleaning and we missed our family dinner in town. He then told us that NOW NONE OF THE OUTLETS WORKED. He also told us that he had just TIGHTENED THE METAL HANDLE on the glass door that had just shattered (where there had been no heat and then warmed quickly with a small space heater). When we finally talked to prop mgr #1, we were extremely upset and she said so sorry but she was at a concert and "what did we want her to do? She then emailed me that we needed to file an insurance claim.
4. Day Two - NO HEAT, NO ELECTRICITY, NO LIGHTS - The next day, prop mgr #2 comes again to put in shower curtain and rod to make shower useable. He is there for two hours loking at electrical issues. My husband stays home to monitor and misses skiing while I attempt to communicate with Prop Mgr #1. We are told an electrician can't come until after we depart. Extension cords are used for space heater and flashlights had to be used.
5. NO COMMUNICATION - I messagel PR Mgr AGAIN about electrical issues and she says she is "surprised" to hear? She then suggests she can look to re-home us but I have already called VRBO - this is not feasible due to lack of open inventory. I then send follow up email detailing every issue so she is not "surprised" and ask for resolution as one night compensation is not satisfactory. NO RESPONSE.
We own multiple properties ourselves (one in Crested Butte). This is certainly not how to treat guests.