Mantra en Daintree - Cabo Tribulación

“El hotel está bien mantenido y las piezas son espaciosas con buen equipamiento. Le baja mucho el nivel de un 4 estrellas, que el aseo no se realice en forma diaria (es semanal y no bien realizada!!!) y que el wifi no esté incluido en la tarifa. La ubicación del hotel es mediana en relación a la cercanía de la zona comercial. Hay que caminar unas 10 cuadras con bastante calor para llegar a la calle principal. No es un hotel a primera línea de la playa, hay que caminar para llegar a la playa unos...

“We have stayed at this property before, the last time 10 years ago & sadly not much has changed in that time - the rooms are now quite outdated & need a refurb, the carpets are quite dusty & the tiles dirty. We selected the 1 bedroom swim-up apartment based on the promise that the pools were heated. Sadly they were not, they were absolutely freezing & when I raised it on day 1 with the manager he spun an excuse & said he would get it looked at. After 8 days & many more asks we gave up! Very...

“The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...

“Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable ”