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Opiniones de Canopy by Hilton Dallas Frisco Station, TX

4 out of 5
Canopy by Hilton Dallas Frisco Station, TX
4455 Frisco Green Ave, Frisco, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 328 de 503 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 80 de 503 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 503 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 503 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 503 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de Canopy, el 18 jun. 2021
Thank you for posting a review

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en noviembre de 2020
Respuesta de Hotel Management, el 2 dic. 2020
Thank you for your taking the time to review you stay with us.

10/10 Excelente

VICTOR

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exvelente el hotel muy limpio y comodo lo incomodo es dejar el carro a 1 cuadra
Se hospedó 1 noche en septiembre de 2020
Respuesta de Lauren, el 25 sept. 2020
Thank you for your review.

10/10 Excelente

Katrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our flight was delayed due to weather but the hotel honored the reservation and once on site the staff was fantastic!!! Highly recommend this hotel!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 29 abr. 2024
Katrina, your supportive words about Canopy by Hilton Dallas Frisco Station are truly appreciated! It's wonderful to hear that despite your delayed flight, your experience with us was exceptional. We're pleased our team members lived up to your expectations. Your high recommendation means a lot to us and we look forward to welcoming you back in the future!

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great size of room great location
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 27 abr. 2024
John, it's always heartening to read comments like yours. We're thrilled that you enjoyed the generous room size and outstanding location at Canopy by Hilton Dallas Frisco Station. It's our aim to provide the finest for our valued guests. Looking forward to your return in the future.

10/10 Excelente

Andrew

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very happy with the hotel, and the staff were very helpful and friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 26 abr. 2024
Andrew, it's wonderful to hear that you were very satisfied with your stay at Canopy by Hilton Dallas Frisco Station. We're delighted that our team members were able to provide a helpful and friendly service that enhanced your experience. Thank you for sharing your feedback with us on Expedia. We look forward to hosting you again.

10/10 Excelente

Juan A

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, friendly staff and clean updated rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Juan, it's fantastic to know you had a positive stay at Canopy by Hilton Dallas Frisco Station. Your kind words about our service, cleanliness, and modern rooms are genuinely appreciated. We'll extend your compliments to the team members who contributed to your great experience. We look forward to serving you again soon.

6/10 Aceptable

Christine

Viaje familiar
No le gustó: Servicios
Limited staff. Went to take a shower and there was no body wash. I called the front desk and they said they would send someone with body wash. Waited over 10 minutes, nothing. Called the front desk and housekeeping and no answer. Called both numbers for over 5 minutes. Finally sent my husband down to get some body wash. Was given samples and no apologies or why no one ever showed up or answered the phone. Also it’s called price gouging when a place of business is selling a very small bag of chips for $4! Wow!! The facilities were nice but don’t think I will be returning. Plus they need more staff and housekeeping.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 20 abr. 2024
Christine, we appreciate you sharing your recent experience. We apologize for any delay you experienced while waiting for body wash and the lack of communication during that time. Additionally, while the pricing of our in-house amenities is benchmarked competitively, we regret if it didn't resonate well with you. However, we're glad to read that you found our facilities pleasing. Your feedback about manpower requirements has also been noted, and we're sure this will guide our service improvements. Although it's disappointing that you're hesitant about a return visit, we do hope to have another opportunity to deliver a better experience to you.

8/10 Bueno

LaShanda, Madison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 18 abr. 2024
LaShanda, thank you for your 4-star rating of Canopy by Hilton Dallas Frisco Station. We are glad to know you had a positive experience. If there are any aspects we could improve upon, we encourage you to share them. We look forward to your next visit in the future.

6/10 Aceptable

Jeremy, Lake in the Hills

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Jeremy, it seems you had a middling experience with us. We aim for every stay to be enjoyable, so we'd appreciate if you could share more about your visit. We appreciate your feedback and look forward to opportunities to enhance your next stay. Thank you.

10/10 Excelente

Kathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Josie checked us in and was very friendly. Our room was clean and presentable. The environment was always quiet around 10 PM when we would go back to the hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Kathy, we're thrilled to hear that you had a wonderful experience at Canopy by Hilton Dallas Frisco Station. It's delightful that Josie and our team members made you feel welcomed. We take pride in our clean and quiet accommodations and we're glad that you found them highly satisfactory. We can't wait to welcome you back on your next visit.

6/10 Aceptable

Israel

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No microwave or complimentary breakfast.No free parking either.Aside these everything is good.Staff were awesome and overall service was good.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 9 abr. 2024
Israel, it's wonderful to hear that you found the service provided by our colleagues commendable. Your notes about the inclusions, such as the parking and breakfast options, have been taken on board for consideration. We appreciate your feedback and hope to have the opportunity to serve you again, offering you an even more satisfying stay.

6/10 Aceptable

Kelsey

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bartender was amazing. Stayed a little late for a wedding party and he was so fun and had a great attitude! Our room however was so HOT.. we woke up sweating multiple times throughout the night. Couldn’t get the AC fan to stay on and didn’t seem to cool off at all
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 5 abr. 2024
Kelsey, we're thrilled to hear you enjoyed your time with our bar team member after your wedding party, and it's wonderful you had such a vibrant experience. However, we're sorry to hear about the temperature issues you faced in your room. Comfort is paramount to us and we regret any inconveniences that caused. We hope you still consider choosing Canopy by Hilton Dallas Frisco Station for another stay in the future as we'd love the opportunity to provide you with a more comfortable experience.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was super awesome and the people their were so friendly and helpful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 6 abr. 2024
Robert, it's wonderful to hear your experience at Canopy by Hilton Dallas Frisco Station met your expectations. Your kind words regarding our friendly and helpful team members are much appreciated. We look forward to hosting you again soon.

6/10 Aceptable

Mark, Huntington Beach

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 5 abr. 2024
Mark, we see that your stay with us was rated as good but not great. We're committed to offering our guests an exceptional experience and we're always eager to improve. If there are any specific aspects of your stay which did not meet your expectations, please do share your thoughts with us. We're grateful for your feedback and hope for another chance to provide you with a better experience.

10/10 Excelente

Tahseen

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Good
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 5 abr. 2024
Tahseen, it's great to hear your stay at Canopy by Hilton Dallas Frisco Station met your expectations. We appreciate your feedback and look forward to your next visit!

10/10 Excelente

Tevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfectly located, it was a quiet atmosphere. Staff was excellent. Will book again when in Frisco
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 27 mar. 2024
Tevin, it's fantastic to hear about your wonderful stay at Canopy by Hilton Dallas Frisco Station! We're thrilled that you enjoyed our prime location and peaceful environment. Our team members are delighted with your praise and eagerly await your return trip to Frisco!

8/10 Bueno

David

Viaje familiar
Didnt like parking situation
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
David, it's regrettable to hear that our parking services didn't fully meet your expectations. We appreciate your feedback as it allows us to continuously improve. Canopy by Hilton Dallas Frisco Station is keen on providing top-notch conveniences for all our guests. We hope your overall stay was enjoyable and look forward to providing a more seamless experience in the future.

6/10 Aceptable

Joe, Coto de Caza

The room smelled like dirty socks. Very little care by the staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Joe, we're disheartened to read about the issues you experienced in regards to the odor in the room and our team members' attentiveness. Our focus is to provide distinct customer service and comfortable, spotless rooms to our guests. We'll address your feedback with our team to continue to improve our guest experience. Thanks for sharing.

10/10 Excelente

Trevor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The star district has it all
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Trevor, it sounds like you relished the multifaceted neighborhood that surrounds Canopy by Hilton Dallas Frisco Station. We are thrilled that you're impressed by the vibrant "star district." We sincerely hope to see you again soon for yet another dynamic local experience.

10/10 Excelente

Thomas, Marshall

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super nice property. New, modern decor, spacious rooms, very quiet and the beds are amazingly comfortable. Huge TV screen. Great staff as well!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 17 mar. 2024
Thomas, we're thrilled you found Canopy by Hilton Dallas Frisco Station to be such a pleasant stay. It's wonderful to know our newly designed rooms, calm ambiance, and cozy beds contributed to your comfort. We're also pleased you enjoyed the large television and our exemplary team members. Looking forward to welcoming you back.

6/10 Aceptable

Pamela, Cedar Hill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
Pamela, we noticed that your stay at Canopy by Hilton Dallas Frisco Station didn't quite meet your expectations. Your feedback matter to us, and we would welcome any additional comments or concerns you may have about your stay. It's through this feedback that we're able to continually strive for improvement. We hope to serve you better in the future.

2/10 Terrible

Brandon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
First, the parking here is horrible. You can either pay $25 a day for valet or $22 a day for a parking garage. This parking garage is located behind the hotel. There is absolutely zero parking in front of the hotel for you to unload or anything. It is all valet and if you park there to unload you are blocking valet and while they told us we could park there for a few minutes, they didn't seem happy about it. So, we didn't bother them with that and parked a block behind the hotel to go check in. Desk staff was amazing. They were amazing the whole time. We check in and then go to the parking garage. We drive a Chevy trail boss. The parking area for a vehicle this height was limited to about 10 spaces which were all full of tiny vehicles that could have parked on the next level where the larger vehicles couldn't fit. We were forced to either park in a handicapped spot or a tow away zone. Luckily, I think they saw we had no other choice for a parking spot and we didn't get ticketed. Thank goodness because we had already paid our $50 for parking in this garage ($22 a night plus fees). Hindsight, we would have used valet. Now to the hotel. After inconveniently hauling our two days worth of luggage from the back of the hotel to the front because goodness forbid they put an entrance to the hotel in the back of the hotel for the parking garage-we made it inside. We relax in our room and then decide to clean up before we head out for a night on the town. No hot water. BEWARE!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Brandon, it's disappointing to hear you faced some hurdles during your stay ranging from parking to an issue with hot water in your room. Our colleagues at the front desk always strive to create a warm, welcoming atmosphere, and they'll be delighted to learn they succeeded. As for the hot water issue, it's certainly not usual and we deeply apologize for the inconvenience. We value your feedback and will do our best to rectify these matters to ensure a more comfortable stay in the future.

10/10 Excelente

Sharon

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a beautiful hotel and the staff members were top quality. We went for our 40th wedding anniversary and we enjoyed our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 19 feb. 2024
Sharon, thank you for choosing Canopy by Hilton Dallas Frisco Station for your special milestone celebration. It's wonderful to hear you enjoyed your stay and appreciated our beautiful premises and top-notch team members. We treasure your feedback and look forward to celebrating many more anniversaries together!

4/10 Malo

Izaan

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 22 mar. 2024
Thank you for sharing your feedback, Izaan.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excelente

VIKTOR

Viaje familiar con niños
Le gustó: Limpieza y servicios
Very nice hotel, clean, good customer service, good price .
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 12 feb. 2024
Viktor, thank you for your glowing remarks about Canopy by Hilton Dallas Frisco Station. Our team is delighted to hear you found our venue to be immaculate and our service exceptional. It's great to see that we were able to offer you a positive experience at a competitive rate. Please know, we'd be truly honored to host you again in the future.

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel, very comfortable very affordable!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 10 feb. 2024
Kathleen, we're thrilled you had an amazing experience at Canopy by Hilton Dallas Frisco Station! Your compliments towards the comfort and affordability of our hotel are much appreciated. We hope to welcome you back in the future!

10/10 Excelente

Traci

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Hotel In the Area by Far
This is a great hotel. The customer service was incredible. The two working the night we checked in were friendly, accommodating and a delight to work with.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 30 ene. 2024
Traci, it's fantastic to hear you found the customer service at Canopy by Hilton Dallas Frisco Station to be so commendable. We're overjoyed that our team members made your check-in experience pleasant and helpful. We appreciate your review and are thrilled you found our hotel to be excellent. We hope to welcome you back soon!

10/10 Excelente

Pedro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Pedro, thank you for choosing Canopy by Hilton Dallas Frisco Station and for giving us a top score. We're delighted you had a fantastic time with us and we look forward to your next stay.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not great
The staff was very friendly and the location is great but that’s not enough to make up for the fact that my room was dirty, my bed was uncomfortable and the walls are so thin that I was woken up multiple times by the people in the neighboring room who decided to have an after party at 1am. At $250 a night, that was definitely an underwhelming experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 19 ene. 2024
It's concerning to learn that your experience was not up to standard and we appreciate your feedback. We're glad our team members impressed you and that you enjoyed our prime location. Your remarks regarding cleanliness, comfort, and noise help us identify areas needing improvement. We strive to ensure guests have a relaxing, enjoyable stay and we regret that wasn't fully the case here. Our team is focused on addressing these matters promptly. Thank you, and we hope for a chance to better serve you in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service, el 15 ene. 2024
Thank you for the fantastic rating! It's heartening to know that your stay at Canopy by Hilton Dallas Frisco Station was exceptional. We hope to welcome you back soon for another outstanding experience.

10/10 Excelente

Heidi

Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 15 ene. 2024
Thank you for the fantastic rating, Heidi!It's outstanding you had such a wonderful experience at Canopy by Hilton Dallas Frisco Station. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excelente

Ken

Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 2 feb. 2024
Ken, it's fabulous to hear that you enjoyed your time at Canopy by Hilton Dallas Frisco Station. Our team truly takes pride in creating a wonderful experience for our valued guests like yourself. We hope to see you again soon on your next trip to Dallas.

8/10 Bueno

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice new option.
Nearly everything about this new hotel was excellent. My only two concerns were self-parking was quite a walk in bad weather, and the only breakfast option was expensive on site with no other options nearby.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 10 ene. 2024
Rodney, your positive feedback about Canopy by Hilton Dallas Frisco Station is very much appreciated. We're thrilled to know your stay was generally enjoyable. However, we acknowledge your concerns regarding parking and breakfast availability. In inclement weather, the distance to self-park indeed may pose a challenge, and understand the desire for more breakfast price options. These appreciable insights help us consider future improvements to enhance our guests' experiences. We hope to host you again, perhaps with an improved parking situation and varied meal options.

10/10 Excelente

John

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
John, it's delightful to hear that you found the Canopy by Hilton Dallas Frisco Station to be to your liking. Keeping the premises pristine is one of our top priorities. We appreciate your high regard and look forward to seeing you again soon.

8/10 Bueno

Ryac

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Ryac, thank you for recognizing the Canopy by Hilton Dallas Frisco Station. We're thrilled to learn that you appreciated our property. We look forward to hosting you again soon!

10/10 Excelente

Shardai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was beautiful! Rooms were nice and comfy!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 1 ene. 2024
Shardai, thank you for your glowing feedback. It's heartening to learn you found the Canopy by Hilton Dallas Frisco Station beautiful and the rooms comfortable. We strive to provide our guests with a comforting experience and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back next time you're in Dallas.

10/10 Excelente

Cori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Getaway
Excellent service at the front desk. The room was beautiful, spacious, and comfortable!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 29 dic. 2023
Cori, we're thrilled to hear you enjoyed your stay at Canopy by Hilton Dallas Frisco Station. Your compliments about the excellent service at the front desk and our beautiful, comfortable rooms are certainly appreciated. We're already looking forward to your next visit.

8/10 Bueno

Zohra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checked in the day before Christmas Eve. Restaurant was closed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 25 dic. 2023
Zohra, thank you for your stay at Canopy by Hilton Dallas Frisco Station during the festive occasion. Our team is committed to providing a fulfilling experience and appreciates your understanding given the holiday schedule. We look forward to having you enjoy our restaurant services in the near future. Safe travels.

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 19 dic. 2023
Christina, it's great to see your perfect rating of Canopy by Hilton Dallas Frisco Station! We're thrilled to know that we were able to deliver an exceptional experience for you and we hope to welcome you back soon!

10/10 Excelente

Grady

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was great.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 15 dic. 2023
Grady, it's wonderful to hear that your stay at Canopy by Hilton Dallas Frisco Station was great! We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Bueno

Taurin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My stay was pleasant.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 11 dic. 2023
Taurin, it's wonderful to hear that your experience at Canopy by Hilton Dallas Frisco Station was agreeable. We aim to offer a delightful stay to all our guests and are glad that we were successful during your visit. We hope to welcome you back in the near future.

10/10 Excelente

Victoria

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 12 dic. 2023
Victoria, we're thrilled that you received a warm reception from our team members at Canopy by Hilton Dallas Frisco Station. It's always pleasing to hear that the friendliness of our team enhanced a guest's experience. We hope to welcome you back soon.

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 6 dic. 2023
William, we're thrilled to hear your stay at Canopy by Hilton Dallas Frisco Station exceeded your expectations. It's fantastic that you realized how fulfilling everything can be when all details are in place. We're excited to welcome you back.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 6 dic. 2023
Steven, it's wonderful to hear that your visit to Canopy by Hilton Dallas Frisco Station was enjoyable! We hope to see you back again soon. Your positive feedback means a lot to our team. Thank you for taking the time to rate us.

8/10 Bueno

Tamara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Please get better toilet paper. A 4 Star hotel should have better than 1 ply.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Customer Service, el 29 nov. 2023
Tamara, your feedback is appreciated. At Canopy by Hilton Dallas Frisco Station, we value comfort and quality, thus we will take a closer review of our amenities. We apologize if your expectations were not met during this stay. We strive to provide a superior experience and hope to serve you better in future visits.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Stay
Great service from front desk. Hotels in a great area , with lots to do . Very accomdating. Thing to know is parking is not free.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 21 nov. 2023
Thank you for your glowing review. We're delighted you found our team members at the front desk to be excellent and the area around Canopy by Hilton Dallas Frisco Station wonderful with numerous activities. We strive to enhance your stay experience. Your feedback about parking is valuable and illustrates our commitment to transparency. We look forward to hosting you again soon, in the heart of this vibrant Dallas neighborhood.

10/10 Excelente

Caleb

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice setup in the standard king rooms! Doesn’t tell you this but it has a couch for a 3rd or 4th guest, depending on how you sleep. Water pressure in the shower was weak; that’s my only complaint! Thanks for the staff for being warm and inviting!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 19 nov. 2023
Caleb, thank you for your warm remarks about our standard king rooms at Canopy by Hilton Dallas Frisco Station. We're pleased that the unexpected couch feature exceeded your expectations. With regards to the water pressure, we take your feedback seriously and will ensure this is addressed appropriately. Our team members are overjoyed to have been cited for their inviting demeanor. We hope to host you again in the future.

10/10 Excelente

Brandy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 19 nov. 2023
Thank you for taking the time to leave this wonderful rating, Brandy! We hope to see you again soon at Canopy by Hilton Dallas Frisco Station so we can share yet another amazing experience!

6/10 Aceptable

Alassane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 14 nov. 2023
Alassane, thank you for taking the time to rate your stay. Your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being that case, we look forward to sharing a better experience with you next time.