2/10 Terrible
Erica, Red Oak
Viaje familiar
4 mar. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
When I arrived at the home it was very nice on the outside. I went in with my daughter in law and my grandson. We started putting our bags and groceries down. My grandson picked up a ballon that was on the floor and that’s when we noticed. There was pet hair everywhere all over the floor, furniture and the bedrooms upstairs. The tub was nasty it looked like someone had just taken a shower and just left the tub as is. I reached out to the owner Vincent immediately and advised of the condition of the home. I told him that we could not stay because my other daughter that was allergic to cats would not be able to stay. He asked were the pet hair was an advised he would have to charge the previous renters because animals were not allowed. That let me know he had not checked the home to make sure it was clean prior to renting it. I was not even there 30 minutes. I requested a full refund because I had to make other arrangements for somewhere to stay. He didn’t respond the next day he asked for pictures which I provided. He advised that his cleaning crew had came Saturday morning and stated they did not see animal hair. He advised he would not be giving me any kind of refund because the cleaning crew sent a picture of a ballon which was already there and stated it looked like a party had been had. I advised that I wasn’t even at the home 30 minutes so he knew I did not have a party. I also told him to check his cameras and he would see I did not have a party. He also stated that a w
Erica
Se hospedó 1 noche en febrero de 2025