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Opiniones de Renaissance Dallas Richardson Hotel

4 out of 5
Renaissance Dallas Richardson Hotel
900 E Lookout Dr, Richardson, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 584 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 200 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 109 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1004 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien ubicado y buen servicio. Visto beneficio muy bueno
Se hospedó 4 noches en marzo de 2023
Respuesta de GM, el 10 mar. 2023
Dear jose,Thank you for taking the time to share your review with other travelers and us. I’m pleased to hear that you were able to enjoy our great location and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon.Sincerely,Ben LoganGeneral Manager

10/10 Excelente

Antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación
Se hospedó 2 noches en agosto de 2022
Respuesta de GM, el 15 ago. 2022
Dear Antonio, Thank you for staying with us! It is great to know that our excellent location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Sincerely, Ben Logan General Manager

10/10 Excelente

Vanessa

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicios
En general las habitaciones
Se hospedó 5 noches en enero de 2022
Respuesta de GM, el 20 ene. 2022
Dear Vanessa, It’s great to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Sincerely, Ben Logan General Manager

10/10 Excelente

Santos

Le gustó: Servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en noviembre de 2020

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen servicio gracias
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

manuel, CDMX

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Lo único que falla es el desayuno pues hay que esperar mucho debido a que tienen poco personal
Se hospedó 3 noches en octubre de 2017

10/10 Excelente

stephaniel, Mcallen texas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos fue bien fuimos a un tirneo estatal de tennis el subgerente uno flaco alto creo se llama cloe algo asi no tiene criterio de nada estabamos puras chicas jugando en la alfombra abajo y riendonos heran 8.00pm tomando vodkas y bajo y nos dijo muy amargados que nos callaramos eso no esta bien

10/10 Excelente

Swetha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was ready early. A little noisy outside during the day.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lacey L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Big property! Nice rooms
Se hospedó 2 noches en abril de 2024
Respuesta de GM , el 2 may. 2024
Dear Lacey L, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Ben Logan, GM

10/10 Excelente

Darinka, Miami Lakes

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 2 may. 2024
Dear Darinka, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Ben Logan, GM

10/10 Excelente

Essence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Chaun, el 2 may. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Chaun, el 2 may. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Look forward to staying there again in the future.
Se hospedó 4 noches en abril de 2024
Respuesta de GM , el 26 abr. 2024
Dear Peter, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us and look forward to staying with us again. We appreciate your business and hope to welcome you back soon. Best, Ben Logan, GM

10/10 Excelente

Evghenii

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Chaun, el 26 abr. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Bueno

Hollyann

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is great. Night time clerk is funny and engaging and helpful. Nice quiet location.
Se hospedó 2 noches en abril de 2024
Respuesta de Chaun, el 15 abr. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's right on a DART station, but there's only one restaurant within walking distance.
Se hospedó 4 noches en abril de 2024
Respuesta de Chaun, el 15 abr. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and comfortable. Friendly and helpful staff. Not the cheapest option in the area but still good value. You get what you pay for. Business-oriented, convenient to Plano and Richardson. Access to the rest of Dallas if you need it.
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear Laura, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Renaissance for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Richardson. Best, Ben Logan, GM

8/10 Bueno

Clarence

Se hospedó 4 noches en abril de 2024
Respuesta de Chaun, el 2 may. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Kristine, New Haven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chaun, el 9 abr. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

6/10 Aceptable

Kennedi

Se hospedó 1 noche en abril de 2024
Respuesta de Chaun, el 9 abr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay. I noticed that you gave us a 3 and I wanted to elaborate regarding your stay. If there is something you feel that specifically needs to be addresses, please let me know as our staff service in our property is something of utmost importance. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

victor

Se hospedó 2 noches en abril de 2024
Respuesta de GM , el 2 may. 2024
Dear victor, We are honored to have had the opportunity to host you and we genuinely hope that your stay was comfortable and enjoyable. It means a lot to us that you chose us and we look forward to welcoming you back soon. Best, Ben Logan, GM

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
C
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 7 abr. 2024
Dear John, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Ben Logan, GM

10/10 Excelente

Lori, Humble

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is beautiful, very clean and well maintained. Rooms are spacious and beds super comfortable. Staff was very friendly - shout out to Curtis at the Valet Stand! The interior of the hotel is so pretty. Rooms are very quiet. Will stay here again and highly recommend.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 1 abr. 2024
Dear Lori, WOW! Thank you so much for taking the time to share your generous feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided and it is wonderful that our accommodations met your needs. We look forward to welcoming you back again for memorable moments. Best, Ben Logan, GM

10/10 Excelente

Lisa

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chaun, el 29 mar. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Esmeralda

Le gustó: Condiciones de la propiedad
Pretty nice and comfortable place to stay if traveling
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 27 mar. 2024
Dear Esmeralda, I am extremely grateful for the time you took to write and share your review. As a service-oriented business, hotels rely on guest feedback and recommendations to improve. We truly value your positive remarks and are glad that you had an exceptional experience with us. Please do visit us again. Best, Ben Logan, GM

10/10 Excelente

Jacquie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chaun, el 25 mar. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place to stay in that area.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 17 mar. 2024
Dear Joseph, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Ben LoganGM

10/10 Excelente

Marilyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chaun, el 17 mar. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Shonta, Tulsa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Shonta, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Ben Logan GM

10/10 Excelente

Rakilo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Chaun, el 11 mar. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Bueno

Lara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You need toilet bowl cleaners in your bathroom!! The rest of our staying at the hotel was perfect! :) :D
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 26 feb. 2024
Dear Lara, While it wasn't without some flaws, I am glad to hear that your stay was perfect. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Ben Logan GM

4/10 Malo

Victor

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Room was a nonsmoker yet smelled like cigarettes. Staff didn’t want to give me a different room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 15 feb. 2024
Dear Victor, I regret that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. More so, I apologize that we were unable to provide alternative accommodations. Again, on behalf of the staff and management - I offer our apologies. We hope to welcome you again for a more favorable guest experience. Sincerely, Ben Logan GM

8/10 Bueno

Gerald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff & Mgmt were awesome, would return
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 10 feb. 2024
Dear Gerald, We appreciate hearing from you and are thrilled you enjoyed our hotel and the level of service we provide. Our associates make sincere hospitality their priority, and it’s wonderful to know it made for a great stay! We hope you will find a reason to visit us again soon. Best, Ben Logan GM

10/10 Excelente

Pam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facilities at this property, room was large, clean and well maintained, leisure area is great pool is large - and gym well appointed). My only issue is that I wish the towels would not be changed every day, there is a sign saying they are only changed if left on floor or in bath but mine were changed every day so I wish they could be more sustainable. Also I ordered room service once and that came with all disposal plates/containers/plastic knives and forks - is it time to start using normal plates and knives/forks that can be washed.
Se hospedó 7 noches en enero de 2024
Respuesta de Chaun, el 9 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chaun, el 8 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

4/10 Malo

Christian

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chaun, el 8 ene. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay. . If there is something you feel that specifically needs to be addresses, please let me know as our staff service in our property is something of utmost importance. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bueno

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chaun, el 8 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Kathy

Viaje en grupo, Viaje de negocios
Le gustó: Servicios
Staff were outstanding and room was super clean! Great stay
Se hospedó 1 noche en enero de 2024
Respuesta de Chaun, el 8 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chaun, el 8 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Junaid

Se hospedó 2 noches en diciembre de 2023
Respuesta de Chaun, el 3 ene. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excelente

Di

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 23 ene. 2024
Dear Di, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Ben Logan General Manager

10/10 Excelente

Linda

Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 23 ene. 2024
Dear Linda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Ben Logan General Manager

2/10 Terrible

James

No le gustó: Comodidad de las habitaciones
Terrible experience!!!!!!!
A problem with the HVAC unit prevented us from having a restful night’s sleep. A knocking noise within the unit that occurred about every 10 minutes throughout the night kept us from getting any sustained sleep. Just when we would doze off it would occur again. We called the front desk multiple times and they sent an engineer who adjusted the temperature a bit but the noise started up in the middle of the night. At checkout we told them about the problem but they couldn’t do anything but waive the parking charge since we booked the room via hotels.com. At least that was their excuse to not have to comp us on the room. Not only should we have been comp’d, they should have issued a credit for future stays at a Renaissance Hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 26 dic. 2023
Dear James,I am sorry to hear that you were disturbed by the noise pollution from the HVAC and it prevented you from having a restful night's sleep. Please accept our sincere apologies for the inconvenience caused. We understand that your comfort is our top priority and we regret that we failed to provide you with a satisfactory experience. Your valuable feedback is greatly appreciated as it helps us to monitor the guest experience and improve our services. Thank you for taking the time to share your review with us.Sincerely,Ben LoganGeneral Manager

8/10 Bueno

Lauren

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 23 ene. 2024
Dear Lauren, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Ben Logan General Manager

10/10 Excelente

Surya Ravali

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 23 ene. 2024
Dear Surya Ravali, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Ben Logan General Manager

10/10 Excelente

Wing Ho

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 23 ene. 2024
Dear Wing Hi, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Ben Logan General Manager

4/10 Malo

Jeff

Se hospedó 1 noche en diciembre de 2023
Respuesta de Chaun, el 21 dic. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay. I noticed that you gave us a 4 for intent to recommend and I wanted to elaborate on that subject. If there is something you feel that specifically needs to be addresses, please let me know as our staff service in our property is something of utmost importance. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Aceptable

Robert

Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 19 dic. 2023
Dear Robert,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Sincerely,Ben LoganGeneral Manager

10/10 Excelente

Sharralen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff nice and professional
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 17 dic. 2023
Dear Sharralen,We are thrilled to hear that you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again.Best,Ben LoganGeneral Manager