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Opiniones de SpringHill Suites Dallas Richardson/Plano

2.5 out of 5
SpringHill Suites Dallas Richardson/Plano
3251 E George Bush Tpke, Richardson, TX

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 410 de 543 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 543 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 543 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 543 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 543 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maximo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio, excelentes condiciones, área tranquila, personal amable, pueden mejorar en el desayuno
Se hospedó 1 noche en noviembre de 2023
Respuesta de GIngerS, el 19 dic. 2023
Maximo, Thank you for your review. We are happy to know that you enjoyed your stay. Please stop in next time you are in the area.

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de GM , el 24 abr. 2023
Dear Veronica,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Odette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El alojamiento estaba en perfectas condiciones; habitaciones espaciosas y limpias; y desayuno bastante correcto. La única pega que se le podría poner es que no hay nada en los alrededores, pero está muy cerca de la autopista.
Se hospedó 1 noche en marzo de 2023
Respuesta de GM, el 20 mar. 2023
Dear Odette,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

elena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2022
Respuesta de GM , el 15 jul. 2022
Dear Elena, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
🤗
Todo fue exelente
Se hospedó 1 noche en enero de 2022
Respuesta de GM , el 10 ene. 2022
Dear Jose, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
🤗
Muy bien me agrado es limpio acceso a la tv con hbo y netflix genial
Se hospedó 1 noche en enero de 2022
Respuesta de GM , el 10 ene. 2022
Dear Jose, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Excelente servicio. Regresaria sin dudarlo.
Se hospedó 7 noches en septiembre de 2021
Respuesta de GM, el 30 sept. 2021
Dear Anonymous, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bueno limpio,servicio,desayuno y mucha tranquilidad
Se hospedó 2 noches en agosto de 2021
Respuesta de GM, el 14 ago. 2021
Dear Jorge, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en diciembre de 2020
Respuesta de GM , el 2 ene. 2021
Dear Anonymous, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Sandra, Oklahoma

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las últimas veces que e ido a pasear a Tx me e quedado en ese hotel me parece muy buen lugar para quedarse en familia fácil de llegar ,limpio y muy hamables
Se hospedó 1 noche en septiembre de 2020
Respuesta de GM, el 8 sept. 2020
Dear Sandra, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson. Sincerely, Elray A. General Manager

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio y muy hamable todo el personal es la segunda vez q me hospedo y rstoy segura q volvere otra vez..
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Sandra

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito todo y limpio ,muy amable el personal y el desayuno muy variado,..me encanto hospedarme ahi..
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

JOSE LUIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HOTEL LIMPIO COMODO Y EN BUENA ZONA
Excelente opción para descansar e ir de compras, muy limpio, personal muy atento, desayuno muy completo.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Rudy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Rosa, Poteet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GingerS, el 9 abr. 2024
Rosa, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

10/10 Excelente

Qunato

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and spacious room
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Deborah

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
I really enjoyed my stay here. All staff members were very friendly, helpful and accommodating in ensuring my family and I had a comfortable stay. Toni was exceptional offering to help promptly without hesitation, especially when I had to bother her to get hot water to make formula for my baby every night, and even offered bottles of milk for my toddler. Housekeeping was every other day but inbetween they did offer a quick refresh to the room which was great. Hotel is in business area so nice and quiet. Only complaint was the quality of the tissue paper and toilet paper was more on the low end and rough on skin. Overall we enjoyed our stay.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Jonathan D.

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was fast and easy to navigate.
Se hospedó 1 noche en marzo de 2024
Respuesta de GingerS, el 9 abr. 2024
Johnathan, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Richardson area! Warm Regards,

10/10 Excelente

Sonia, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de GingerS, el 26 feb. 2024
Sonia, am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Bueno

Jim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
CLEAN & CONVENIENT
Se hospedó 1 noche en febrero de 2024
Respuesta de GingerS, el 26 feb. 2024
Jim, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

4/10 Malo

Barbara

Viaje de negocios, Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
It’s not a bad place, it’s just oversold as an excellent place. It was important for me to get a walk in shower and they had said yes ahead of my arrival. That didn’t happen. It’s not the biggest thing in the world, but bad information is never appreciated. The room itself was adequate to the task. If I did t need to be at a nearby meeting the next day though, I would find something in a better, less isolated location.
Se hospedó 1 noche en enero de 2024
Respuesta de GingerS, el 26 feb. 2024
Barbara, On behalf of our entire staff I want to take a minute to apologize for not exceeding your expectations. We know you have many hotel options while in the Richardson area and we appreciate you choose Springhill Suites. I hope you will give us a second chance to provide you with a better experience. Please don’t hesitate to let me know if I could be of further assistance. Thank you again for the review.

10/10 Excelente

Venkat

Very polite staff and a cute place enjoyed the stay
Se hospedó 1 noche en enero de 2024
Respuesta de GingerS, el 26 feb. 2024
Venkat, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Bueno

Jessica

Se hospedó 2 noches en noviembre de 2023
Respuesta de GingerS, el 4 ene. 2024
Jessica, Thank you for your review. We are happy to know that you enjoyed your stay.

10/10 Excelente

Nadel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very clean and I love having the shower and a sink separate from the rest of the bathroom. The continental breakfast was pretty good; the customer service was excellent. Dallas was only 30 minutes away, but there was plenty of dining and other shopping options right in the area. Will definitely go back when I'm in Dallas area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GingerS, el 4 ene. 2024
Nadel, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

8/10 Bueno

Craig

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 9 noches en diciembre de 2023
Respuesta de GingerS, el 4 ene. 2024
Craig, Thank you for your review. Your feedback is very much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

10/10 Excelente

Lisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room we stayed in was HUGE- it had a couch with a coffee table, a large desk with a desk lamp, two queen-size beds, a walk-in closet, a bathroom with toilet and sink, and a separate sink and shower room. Everything was clean and the staff were friendly. The breakfast buffet had many options, though the food there wasn't amazing. It was certainly worth the price we paid for it! Definitely will stay again in the future.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GingerS, el 4 ene. 2024
Lisa, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed here a few times now since Covid. Location works great for us and is much better than some of the other choices in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GingerS, el 21 dic. 2023
Anonymous, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ginger S, el 21 dic. 2023
Anonymous, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Lewisville.

10/10 Excelente

Jalynn

Se hospedó 1 noche en diciembre de 2023
Respuesta de GingerS, el 11 dic. 2023
Jalynn, Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you were satisfied with your stay and look forward to serving you again next time you are in the area.

10/10 Excelente

Roy

Good stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GingerS, el 11 dic. 2023
Roy,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.

10/10 Excelente

Dashane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beds might be the best hotel beds I’ve ever slept in. Highly recommend
Se hospedó 3 noches en noviembre de 2023
Respuesta de GingerS, el 21 dic. 2023
Dashane, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Richardson area! Warm Regards,

10/10 Excelente

Nasri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect

10/10 Excelente

Kerrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our stay. The property was safe and quiet. The staff were very helpful and attentive. We will definitely be back
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 30 oct. 2023
Dear Kerrie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Jackie

Viaje familiar
Le gustó: Servicios
Had one noise complaint that the staff was quick to eliminate. Very clean place and friendly staff
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 16 oct. 2023
Dear Jackie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Demetra

Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Lance

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was there for work and everything that would help you relax and be comfortable away from home was awesome. If I am able to return, I would love to go back there.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 16 oct. 2023
Dear Lance,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Bueno

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant place to stay
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 5 sept. 2023
Dear William,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was amazing. Very clean.
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 18 ago. 2023
Dear Jerry,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Kairen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a very comfortable stay!
Everything at the hotel always smelled and looked clean. The staff was friendly and helpful and the rooms are very comfortable. I would definitely stay here again!
Se hospedó 3 noches en agosto de 2023
Respuesta de GM, el 16 ago. 2023
Dear Kairen,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 8 ago. 2023
Dear Justine,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

4/10 Malo

ZAHED

Se hospedó 2 noches en julio de 2023
Respuesta de GM , el 14 ago. 2023
Dear Zahed, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excelente

Johnathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was great! We’d never stayed at a Springhill Suites before and we were impressed!
Se hospedó 3 noches en julio de 2023
Respuesta de GM, el 21 jul. 2023
Dear Johnathan,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excelente

Fauzan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great, clean and modern hotel. Super comfy beds and rooms
Se hospedó 2 noches en julio de 2023
Respuesta de GM, el 11 jul. 2023
Dear Fauzan,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Bueno

Deresse

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
all in all it is good.exept room service.room service is by request i don' t know why.
Se hospedó 4 noches en julio de 2023
Respuesta de GM, el 7 jul. 2023
Dear Deresse, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay at our hotel and will take corrective measures for the other issues you commented on. Hopefully these changes may encourage you to give us another try. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excelente

Dianna

Se hospedó 2 noches en junio de 2023
Respuesta de GM, el 5 jul. 2023
Dear Dianna,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Over-rated but OK.
Personally, I think this hotel is over-rated. In many ways it is good like any other hotel in this class. HOWEVER, there was a bad problem with the flow and temperature of the shower water. Toilet area door would not stay shut unless locked. One of the locks on the room door did not work. Breakfast was typical, but nothing special. Staff working here were very welcoming. Bed was comfortable.
Se hospedó 2 noches en junio de 2023
Respuesta de GM, el 28 jun. 2023
Thank you for choosing us, unfortunately looks like we failed to meet your expectations. Your feedback will be used as a training tool for our staff to improve. Thank you.

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were friendly and excellent. Room was quiet and spacious. My only complaint is that the beds are softer than I like - and I tend to like softer beds.
Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 26 jun. 2023
Dear Stephen,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

6/10 Aceptable

Mary

Viaje familiar
Rooms are very spacious. Breakfast was mediocre with very little fruit or options for those with carb and gluten restrictions. The person who checked us in talked with food in her mouth and rushed thru the checkin process. I believe we interrupted her meal. We had to ask her to repeat herself several times because she did not speak clearly. The room across the hall from us had a waste can of garbage out in the hall that smelled of old food. We had to ask for it to be picked up. We thought that the separate toilet area from shower was a little odd but it actually works okay.
Se hospedó 2 noches en junio de 2023
Respuesta de GM, el 14 jun. 2023
Dear Mary, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again.Sincerely,Elray A.General Manager