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Opiniones de Clarion Hotel Detroit Metro Airport

2.5 out of 5
Clarion Hotel Detroit Metro Airport
8600 Merriman Road, Romulus, MI

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 300 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 262 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 177 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 118 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 146 de 1003 opiniones" "

6.8/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Christian

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de emy, el 28 jul. 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excelente

Simbad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Emy E., el 20 ene. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excelente

Francisco

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Excelente personal de front desk
Se hospedó 1 noche en enero de 2023
Respuesta de Luis Orozco / Sales Manager , el 16 ene. 2023
Gracias por aver tomado el tiempo de escribir la review esperamos verlo pronto .

4/10 Malo

Eduardo

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
mi orden fue un cuarto con cama king size i me dieron un cuarto con 2 camas desepsion ante
Respuesta de Luis , el 28 nov. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excelente

Jose a

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Ofny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en julio de 2022
Respuesta de Luis Orozco / Sales Manager , el 29 jul. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

4/10 Malo

MARCO

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
False advertising: The pool was outservice
The pool was outservice by rebuild. They sell this service, nobody said us that the pool was outservice. The housekeeping didn´t go everyday, in 8 days only this service was 3 times. We talk the hotel manager, he said that he could´nt do nothing and that we could´nt any request, we should the request to hoteles.com. We would to Hoteles.com check the services that offer their hotels; and that hotels respond for their services. The picture and the offer service are the false advertising.
Se hospedó 7 noches en julio de 2022

10/10 Excelente

Genesis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Carolina Muñoz Solís-

Se hospedó 1 noche en abril de 2022

4/10 Malo

Frank

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I dont like
Se hospedó 1 noche en abril de 2022
Respuesta de Luis Orozco / Sales Manager , el 13 abr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excelente

Ramon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de TONY.E, el 21 ene. 2022
Dear Ramon Thank you for taking the time to leave us nice rating we appreciate your business. Hope to see you again soon.

8/10 Bueno

jose

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Dhfjfjfrjrj
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

José

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

JONATHAN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Luis A

Viaje en grupo
Le gustó: Servicio y personal y servicios
El precio. Ubicación conveniente, servicios al consumidor bueno.
Se hospedó 2 noches en septiembre de 2021

6/10 Aceptable

Juan gilberto

No le gustó: Limpieza y servicio y personal
Ok por el precio pero busquen opciones
El chico de recepción lo unico bueno . NO lle pedi mucho a la vida . No se si el hotel esta viejo o que pero nada bien las cortina cayéndose, la limpieza mas o menos . Si solo es dormir ok . No apto para niños .
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2021

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Nada, no habia , ni bufet, restaurantes. ni desayuno, solo cafe
Se hospedó 4 noches en febrero de 2021

10/10 Excelente

Sara, Manta

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente!!! Tan lindo servicio!!! El personal muy bueno y siempre muy puntual!! Hasta el final excelente!!
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La limpieza El desayuno La ubicación El personal
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Christol

Le gustó: Servicios
N/A
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Liam

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Property is fine, hotel staff was great. Easy to sleep and board an early flight. Our issue — the first room had plumbing issues, so we had to change rooms. We then had to also move out of the second room because the neighbors were indulging in extracurriculars and our room was filled with the smell of it. Not the hotels fault, but still a pain do deal with. Staff was great and quick with moving our rooms.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kent, Pinckney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

michael

Le gustó: Limpieza y servicio y personal
Comfy Bed, Clean Room, Friendly staff Breakfast was subpar- but about what you'd expect from a cheaper hotel. Super basic weightroom- some treadmills and dumbells only.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Richard, Flint

Viaje de negocios
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

David

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Mediocre at best…
Se hospedó 5 noches en marzo de 2024
Respuesta de Emy, el 29 mar. 2024
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

8/10 Bueno

Rod

Le gustó: Servicio y personal
Although outdated, the hotel is quite adequate and convenient to the airport. I’d stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emy, el 29 mar. 2024
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

4/10 Malo

Sara

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
The reason we booked this hotel was to park and sleep the night before an early flight for vacation. We were charged for both the room and to park where parking was included IF and ONLY IF you booked thru the Park, Sleep Fly website. Lesson learned on our part.
Se hospedó 1 noche en febrero de 2024
Respuesta de Emy, el 29 mar. 2024
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excelente

Jonas

Se hospedó 1 noche en febrero de 2024
Respuesta de Emy, el 29 mar. 2024
Thank you for taking the time to complete our online survey about your recent stay at the Clarion Hotel Detroit Metro Airport. We greatly appreciate your feedback as it helps us to improve and offer the best possible experience for our guests.Please know that your comments are important to us and we take them seriously. We will use your feedback to make necessary changes and ensure that all our guests have an enjoyable stay.We hope to have the pleasure of welcoming you back soon and providing you with an even better experience.

10/10 Excelente

Ryan

Se hospedó 1 noche en febrero de 2024
Respuesta de Emy, el 29 mar. 2024
Thank you for taking the time to complete our online survey about your recent stay at the Clarion Hotel Detroit Metro Airport. We greatly appreciate your feedback as it helps us to improve and offer the best possible experience for our guests.Please know that your comments are important to us and we take them seriously. We will use your feedback to make necessary changes and ensure that all our guests have an enjoyable stay.We hope to have the pleasure of welcoming you back soon and providing you with an even better experience.

8/10 Bueno

Joshua, Stamford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 27 ene. 2024
Thank you for completing our online survey about your recent stay at Clarion Hotel Detroit Metro Airport. Your feedback is valued and will help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Bueno

Gabriel

Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 14 feb. 2024
Thank you for taking the time to complete our online survey about your recent stay at the Clarion Hotel Detroit Metro Airport. We greatly appreciate your feedback as it helps us to improve and offer the best possible experience for our guests.Please know that your comments are important to us and we take them seriously. We will use your feedback to make necessary changes and ensure that all our guests have an enjoyable stay.

8/10 Bueno

CLAUDIA

Le gustó: Servicio y personal
Good shuttle to airport
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 22 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bueno

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Close to DTW
The Clarion Hotel is close to DTW which is a benefit for next day connecting flights. The beds are very comfortable and the maintenance of the facility is good.
Se hospedó 2 noches en enero de 2024
Respuesta de emy, el 22 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Aceptable

Mary

No le gustó: Condiciones de la propiedad
Incorrect booking
Reserved on Hotels.com reservation was from Expedia. Requested two queen beds but had to pay extra 20.00 at hotel as reservation was for a king room. Cold air coming in window so heating could not stop running.
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 16 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport.On behalf of our entire team, I would like to apologize for the inconvenience you experienced due to receiving an incorrect booking. Please note that reservations made through third-party sites do not get altered or changed by us. However, we understand the frustration this can cause.We are currently undergoing remodeling to improve our guests' experience, and we appreciate your feedback in this regard. Your responses will help us provide exceptional experiences to our guests.

10/10 Excelente

Rebecca J Van

Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 16 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Aceptable

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 16 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport.On behalf of our entire team, I would like to apologize for the inconvenience you experienced.We are currently undergoing remodeling to improve our guests' experience, and we appreciate your feedback in this regard. Your responses will help us provide exceptional experiences to our guests.

10/10 Excelente

MIN

Le gustó: Servicios
Very convenient place to DTW.
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 10 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bueno

Tracy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ok for the price
The room was a normal king room, it was clean but it needed some maintenance on a couple areas including the dripping shower that I didn’t notice until we were in bed for the night. I reported it, so hopefully they are good about repairing things. Surprisingly the pillows were decent which is a big deal for me.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emy, el 10 ene. 2024
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excelente

Damon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entire staff are awesome. One person stood out. Audrey she is a god sent blessing and worth her weight in gold. Thank you.
Se hospedó 1 noche en enero de 2024
Respuesta de Emy, el 10 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Chrystal

No le gustó: Limpieza y condiciones de la propiedad
I didn't even stay more than a hour!!! It was smelly dirty and they wouldn't give me a refund because they DON'T let you see the room which is fine. But it looked NOTHING like the pictures. The first room I was in the curtains wouldn't close and it smelled bad the second room I was in the microwave didn't work and smelled bad then when I tried to order some food they told me that on the day that I booked my room is when the restaurant decided to no longer affiliate themselves with the hotel.... I will not recommend anybody to waste their money here unless you are okay with a whole bunch of air fresheners being around to cover up the odor!
Se hospedó 3 noches en enero de 2024
Respuesta de Emy, el 10 ene. 2024
Please accept our sincere apologies for the inconvenience caused by our inability to meet your expectations. We have taken note of your concerns and conducted a review of the matter. Our records indicate that we offered you a different room after you expressed dissatisfaction with the original one. However, you reported that the microwave in the second room did not work. Our maintenance personnel investigated and found that it was unplugged. You decided to checked out and mentioned to the attendant that the photo on your reservation indicated two double beds, but you reserved your room for a king-sized one. Although the front desk offered to upgrade you, you declined the offer because you felt mislead.We apologize for the shortcomings and assure you that your feedback will be invaluable in improving our services. We are currently undergoing remodeling, and your observations will help us to enhance the exceptional experiences of our guests.Once again, we extend our apologies for the inconvenience you experienced during your stay. We appreciate your business and hope to have the opportunity to serve you better in the future.

10/10 Excelente

Emmanuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place I like the room service and staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emy, el 6 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excelente

Charles, Sumter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emy, el 6 ene. 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Aceptable

Keayon

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de emy, el 25 dic. 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

6/10 Aceptable

Zachary

Okay stay
Se hospedó 2 noches en diciembre de 2023
Respuesta de Emy, el 25 dic. 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

6/10 Aceptable

Darrian

Se hospedó 1 noche en noviembre de 2023
Respuesta de Emy, el 25 dic. 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
I was to take my husband to the airport for a return trip to his homeland of Peru. We spent the night prior at the Clarion because of its shuttle service to the airport. Luis was at the hotel desk when we registered. When I told him that I had broken two ribs a few weeks ago, he immediately placed us in a 1st floor room near a side entrance. He was empathetic because he, too, had broken ribs in the past. After my husband’s departure, I extended my stay a couple of nights. I needed to regain strength before the long drive home to Northern Michigan from Detroit. I was comfortable. The room was especially quiet to allow needed rest, and the staff made accommodations for me to remain in the same room. It was greatly appreciated.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Emy, el 5 dic. 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excelente

Shiquita

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Clean room nice Customer service
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emy, el 5 dic. 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excelente

deborah, White Lake

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and comfortable. Property was decorated for the holidays and the staff were super friendly! Great place to lay your head!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Emy, el 5 dic. 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.