6/10 Aceptable
Matthew L.
7 abr. 2026
No le gustó: Limpieza
This property left us feeling unsettled for our short stay there. We originally booked for 3 nights, but due to arriving early the first day, we were told we could book an additional night, so that we could check in to the property early. So we only slept in this property 3 nights, but paid for 4 nights. On arrival 2 of the bedrooms had mouse droppings on the beds, and headboards. Obviously this is a health hazard & we had a toddler with us. Thankfully the host responded quickly & assured us the home would be deep cleaned, it was then we noted more droppings in a 3rd bedroom & reported that. So on our first night there we left the property for a while, so it could be ‘deep’ cleaned, as stated by the host. On our return 2/3 bedrooms the droppings seen were gone. However the 3rd bedroom still had droppings. We had to sleep in that room that evening. Very unsettling. The following day the host had the cleaners return again. Admittedly apologies were given, but it took 2 nights out of our 3 night stay for this issue to be resolved. We are not even 100% sure the home was deep cleaned the first night, or even the bedding changed. There was no reassurance of this. Especially when we spotted the decorative throw from one of the beds, that had mouse droppings on it, thrown into a cupboard in the main living area of the home. Obviously we have reported all of this with VRBO & have photo proof of the mouse droppings. All we have been offered is 250 refund.
Matthew L.
Se hospedó 3 noches en marzo de 2026
