Suite, 1 cama King size, con acceso para personas discapacitadas, para no fumadores (Jetted Tub) | Escritorio, cortinas blackout y tabla de planchar con plancha

Opiniones de Red Roof Inn Fairfield

2 out of 5
Red Roof Inn Fairfield
286 Route 46 East, Fairfield, NJ

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 274 de 850 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 850 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 850 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 63 de 850 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 850 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Aneli

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo muy bien solo que no hay desayuno Las muchachas de servicio Perfecto volvería a regresar
Se hospedó 3 noches en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 21 abr. 2024
Querida Aneli,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Fairfield y nos alegra saber que estuvo satisfecho con nuestro hotel y el servicio de nuestro personal. Sin embargo, también ha expresado su decepción porque no hay desayuno disponible. Gracias por transmitirnos esta preocupación. Estamos ubicados muy cerca de varios restaurantes, pero hemos tomado nota de sus comentarios y los utilizaremos para mejorar la calidad de nuestros servicios.Gracias nuevamente por compartir tu experiencia con nosotros. Esperamos verle en sus futuros viajes.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist

10/10 Excelente

Wilson

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 3 abr. 2024
Thank you for your 5/5 rating of our Red Roof Inn Fairfield, Wilson. We are happy to see that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Genova

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!! Everything good
Respuesta de Dannielle Rediresponse Specialist, el 11 mar. 2024
Dear Genova,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Aceptable

Evanyellie

Se hospedó 1 noche en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 29 sept. 2023
Hello Evanyellie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Mariano Radhames

Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Servicios
La persona del lobby al registrarnos fue bastante grosera. El hotel es bastante viejo. El desayuno es una botella de agua una barra y una manzana congelada
Se hospedó 2 noches en junio de 2021
Respuesta de Charles Gandhi, el 1 jul. 2021
Dear Guest, Thank You very much for your positive remarks and comments. We wish to see you again very soon.... Sincerely, General Manager Comfort Inn Fairfield, NJ

10/10 Excelente

Mauricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Charles Gandhi, el 12 mar. 2016
Dear Mauricio, We would like to appreciate your positive review and wish to see you again very soon. Sincerely, General Manager Comfort Inn Fairfield, NJ 973-227-4333

10/10 Excelente

Mauricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Charles Gandhi, el 12 mar. 2016
Dear Mauricio, We would like to appreciate your positive review and wish to see you again very soon. Sincerely, General Manager Comfort Inn Fairfield, NJ 973-227-4333

8/10 Bueno

Jennifer, Massachusetts

Le gustó: Limpieza y servicio y personal
Bueno
El servicio de limpieza es muy bueno.
Respuesta de Charles Gandhi, el 16 ago. 2014
Dear Esteemed Guest, Thank You very much for your positive feedback and hope to see you very soon. Sincerely, General Manager Comfort Inn Fairfield, NJ

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No es un marriot en confort inn
Hola el hotel esta regular pero No es un marriot en confort inn me confundió el nombre fairfield

6/10 Aceptable

MAURICIO

Le gustó: Comodidad de las habitaciones
BUEN HOTEL
PASE UNA NOCHE LA ATENCION EN GENERAL FUE BUENA SE ENCUENTRA DISTANTE PERO MUY TRANQUILO EL LUGAR

8/10 Bueno

Aida

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Adraine Rediresponse Specialist, el 19 may. 2024
Hello Aida, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Bueno

Jessica

Se hospedó 1 noche en mayo de 2024
Respuesta de Olivia RediResponse Specialist , el 18 may. 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I are delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Suzan

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean very comfortable and lovely staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 15 may. 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. Suzan, I am happy to hear that you found our hotel to be clean and very comfortable, and our staff to be lovely. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Suzan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and very comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

Suzan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 15 may. 2024
Hello Suzan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Malo

Armando

No le gustó: Limpieza
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Linton RediResponse Specialist, el 14 may. 2024
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excelente

James

Viaje familiar
The hotel was very pleasing to the eyes. The staff was friendly and courteous.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 13 may. 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. James, I am happy to hear that you found our staff to be friendly and courteous, and you were pleased with the appearance of our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, James, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Charles

Se hospedó 3 noches en mayo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 9 may. 2024
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bueno

Reeve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed my stay, the staff were helpful only wish they were more enthusiastic considering they deal with people so often.
Se hospedó 1 noche en mayo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 6 may. 2024
Dear Reeve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRFIELD. We are sorry that the staff wasn't as enthusiastic as you would expect, however, we are happy that the staff were helpful. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excelente

Maricela

Le gustó: Limpieza y condiciones de la propiedad
Very quiet place and great costumer service
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Robert, Henrico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property for the price
Se hospedó 3 noches en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 30 abr. 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Fairfield appreciate your 4/5 score following your stay. I am happy that you found our hotel to be nice for the price. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Malo

Meliza

Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 27 abr. 2024
Hello Meliza,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 2/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bueno

Lester

Le gustó: Limpieza, servicio y personal, servicios
Good location
Se hospedó 1 noche en abril de 2024
Respuesta de Oniel Rediresponse Specialist, el 24 abr. 2024
Thank you Lester, for taking the time to write a review of your stay at the Red Roof Inn Fairfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Raja

Le gustó: Servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 28 abr. 2024
Thank you for taking a moment to leave a review, Raja. The staff and I at the Red Roof Inn Fairfield appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Aceptable

Maria

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Needs some upgrades specially in the bathroom. I stayed 2nights, it was ok.
Se hospedó 2 noches en abril de 2024
Respuesta de Oshane RediResponse Specialist, el 15 abr. 2024
Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Pamela

Viaje con mascota, Viaje familiar
No le gustó: Limpieza
Could be better the room was not vacuumed and outdated.
Se hospedó 1 noche en abril de 2024
Respuesta de OnielRediresponse Specialist, el 12 abr. 2024
Hi Pamela,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for any inconvenience from the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Aakash

Se hospedó 1 noche en febrero de 2024
Respuesta de Tianna RediResponse Specialist, el 11 abr. 2024
Hello Aakash, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Delma

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this places. It was clean and front lady was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Oniel Rediresponse Specialist, el 8 abr. 2024
Hi Delma,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our receptionist. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Bueno

Adriana

Le gustó: Servicio y personal y condiciones de la propiedad
Good stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Adraine Rediresponse Specialist, el 1 abr. 2024
Dear Adriana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. I am happy to read that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 18 mar. 2024
Hello Martin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
Clean quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 6 mar. 2024
Thank you for taking the time to write about experience at RED ROOF INN FAIRFIELD. Matthew, I am glad to hear that you had a great encounter with us and we truly appreciate your kind remarks about our clean and quiet hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Matthew, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Claudia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the staff and clean bed and bathroom
Se hospedó 1 noche en febrero de 2024
Respuesta de OnielRediresponse Specialist, el 11 feb. 2024
Hi Claudia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also awesome to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Bueno

gregory f

Viaje de negocios
Le gustó: Servicios
Clean, everything works. Poor excuse for coffee in the lobby but there is a Dunkin Donuts in the next parking lot. Good stay for the price.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 8 feb. 2024
Thank you for taking a moment to leave a review, Gregory. The staff and I at the RED ROOF INN FAIRFIELD appreciate your 4/5 score. I am glad to read your comments about our hotel being clean, that everything worked, and the other kind remarks mentioned. However, you indicated that the situation regarding the coffee dampened your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

6/10 Aceptable

Johnny V

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 22 ene. 2024
Hello Johnny V,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excelente

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 18 ene. 2024
Dear Nigel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Bueno

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Nishaye RediResponse Specialist, el 15 ene. 2024
Hello Keith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Malo

Sonia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Établissement mal entretenue, ce n'est pas propre. Je ne recommande pas du tout.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Gabrielle RediResponse Specialist, el 10 ene. 2024
Merci d'avoir pris un moment pour laisser un avis, Sonia. Le personnel et moi du Red Roof Inn Fairfield avons été déçus de voir votre note de 2/5 suite à votre séjour. Vous avez indiqué que l'établissement mal entretenu et le manque de propreté ne vous satisfaisaient pas. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer notre expérience client.Merci encore et il nous fera plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Sincèrement,Red Roof Management

6/10 Aceptable

Luis

Se hospedó 1 noche en diciembre de 2023
Respuesta de Oniel Rediresponse Specialist , el 1 ene. 2024
Hi Luis,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Hotel not for me!
The hotel is outdated and needs a remodel badly. The first night my family stayed was uneventful but the second night it rained and the ceiling leaked onto my bed at 3 AM. The desk clerk gave a use a new room but that was occupied. The second room smelled of urnine and mold. The third room had people across the hall blasting the TV it smelled of marijuana. So we left. The general manager contacted me the next day and refunded for 2 of the 3 days. She gave a sincere apology.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Oniel Rediresponse Specialist, el 30 dic. 2023
Hi Valued Guest,Thank you Krista, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. Please accept our apologies for any inconvenience, during your stay. Below I've read your note relative to the stay you had and our staff along with myself sincerely apologies. Nevertheless, please know that you are one of our most valued guest and your satisfaction is our utmost priority. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Regards,RedRoof Management

10/10 Excelente

Mercedes

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 31 ene. 2024
Hello Mercedes, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Cetin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 21 dic. 2023
Thank you, Cetin, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. We sincerely appreciate your positive rating and are happy to hear you had a good experience with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
2:00am LINGERIE!!! DRIVE AWAY AS FAST AS YOU CAN!
We were on a 2 day car trip from PA to MA. It was after midnight and we were tired, so we decided to book a room at this red roof Inn on Hotels.com. It got solid reviews online and was close to the highway. When we pulled into the parking lot, we knew this was not going to be a good experience. The outside of the building was dirty and dilapidated. Totally unkempt. I went inside, checked in and got our key. I asked the clerk where the safest place to park was because we had a lot of items in the car. He said everywhere was well lit and monitored. I should have known it wasn’t a safe place because he was standing behind a completely partitioned plastic divider. We drove around the building to look for the safest place to park. What a total neglected mess! One of the worst hotels I’ve ever seen. In a complete state of disrepair and neglect. When we saw the brightly lit lingerie store 25 feet away we decided this was not a safe place for us to stay. I went back inside and returned the room key. We never set foot in the room. I asked for a refund and the clerk refused. He asked why we were leaving and I told him. We contacted Hotels.com to try to get a refund. They contacted the hotel management who refused. So we paid $125 to drive in the parking lot and leave. Do yourself a favor and stay as far away from this decaying, seedy dump as you can. Or, roll the dice, grab some lingerie, and take your life in your hands.
Grabbed these pics as we were driving away. Much worse in person
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 21 dic. 2023
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay at the Red Roof Inn Fairfield. You indicated that you were unsatisfied with the uncleanliness, and upkeep of our property, the unsafe feeling, along with the other listed hindrances. Please know we appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Adi

Respuesta de Sharma RediResponse Specialist, el 6 feb. 2024
Hello Adi, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Gregory

Se hospedó 2 noches en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 9 dic. 2023
Thank you, Gregory, for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Mitchell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location to nearby dining. All 5 min walk. Very clean rooms and quiet. I stay every week for local business.
Se hospedó 1 noche en noviembre de 2023
Respuesta de chetan gandhi, el 11 ene. 2024
I am pleased to hear that you find our location to your liking. Thanks for your review and perfect rating. Hope to see you soon.

8/10 Bueno

Husamettin

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Could be cleaner
Se hospedó 2 noches en noviembre de 2023
Respuesta de Antonio,RediResponse Specialist, el 29 nov. 2023
Dear Husamettin,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the cleanliness level not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Malo

Christopher

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 29 nov. 2023
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Scott

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible customer service.
The shower head was broken. Once we turned it on, wouldn't go off. Could't change of cold. Called and was told maintenance was on the way, waited over 90 minutes and still never came. Had to leave that morning without showers. Then front desk argued thatvthey sent someone when they did not.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 20 nov. 2023
Dear Scott,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the broken shower head and the other highlighted concern. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay on a budget.
Very clean and well kept rooms for a very good price.
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 18 nov. 2023
Dear Tina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We value you as our guest and welcome your 8/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness, very good price and the well kept rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I actually arrived a little bit early and requested an early check in. There happened to be a room available and my request was granted. The room was very clean too! Thanks RRI.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 13 nov. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. I am happy to hear you were pleased with your request being granted and the cleanliness of your room resulting in a 5/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist