BEWARE: Do NOT Stay Here
This as a serious warning to anyone considering booking this guest house. The moment we walked in, we were hit with a musty, stale smell. The common area had stained white chairs, setting the tone for what was to come.
We had booked a room with a private bathroom, but what we found was appalling: black mold around the window, poop left in the toilet, used soap in the shower, stained carpets with visible crumbs, and a dirty chair. The worst part? When I checked under the pillowcase, the pillow was stained with what looked like blood. It was so disgusting I had to sleep with my blouse over the pillow.
We originally booked for four nights but could only bear to stay for two. The filth and lack of hygiene gave us constant anxiety and sleepless nights. We finally left and booked another hotel just to feel safe and clean.
I reached out to Lorenzo, the owner, and politely explained everything. I asked for a refund for the two unused nights through Expedia. Instead of helping, he bizarrely asked for our bank account number to send us the city tax—an incredibly unsafe and sketchy request. We obviously did not provide that information, and to date, he has not issued any refund (for 2 nights fees minus tax) through Expedia.
Now that we’re back home, I plan to report this property to Expedia and a few Italian anti-fraud organizations. Even if I don’t recover the money I lost, I hope this review prevents someone else from making the same mistake.
