En la playa

Opiniones de The Atlantic Hotel & Spa

4.5 out of 5
The Atlantic Hotel & Spa
601 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 535 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 130 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 54 de 1002 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Giancarlo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente Hotel frente a la Playa con servicio de toallas y sillas en la Playa los cuartos bien espaciosos con cocineta, limpios
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Giancarlo,Your kind words and perfect rating keep us going strong. Thank you for spotlighting our spacious rooms, attention to cleanliness, and wonderful amenities. We're grateful you chose us to host your stay and look forward to welcoming you back for another fantastic time.Warm Regards,Front Desk Manager

10/10 Excelente

Yordany M

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Leyanis, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Olga, Hialeah

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación muy amplia y limpia con buena vista parcial a la playa
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 4 oct. 2023
Dear Olga,Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We hope you enjoyed the fantastic view again should your travels point you back in our direction.

6/10 Aceptable

LILIANA

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel is too expensive compared to what it offers. It is pretty old. Seats outide are not clean. The restaurant was not all fay open and had to go to eat to somewhere else. The resort fee does not include the sun unbrrlla just a seat and towel.
Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager, el 18 sept. 2023
Dear Liliana,Thank you for reaching out and bringing your concerns to our attention. We assure you that your feedback aids our constant growth and improvement, and we appreciate you for letting us know what was not to your satisfaction during your time with us. We strive to keep our prices competitive for our area while providing great value, and we hope you consider returning in the future for a better experience.

10/10 Excelente

GLORIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
i really enjoy my weekend there... the view is beautiful. the service was so good, and the room was big and clean
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 17 jul. 2023
Dear Gloria,We're delighted you enjoyed our beautiful views, excellent service, and dedication to cleanliness. Thank you for sharing your wonderful experience at The Atlantic Hotel & Spa, and please return soon for another five-star visit.Warm Regards,Management

10/10 Excelente

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se me quedo mi tableta en la habitación #1105
Respuesta de General Manager, el 7 jul. 2023
Dear Eduardo,We appreciate your feedback, and we're glad you enjoyed your visit. Please reach out to us offline about your tablet so that our onsite staff can properly assist you. The next time you're in the area, please come back to see us at The Atlantic Hotel & Spa!Warm Regards,Aaron OsborneGeneral Manager

8/10 Bueno

Frances

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me honraron el precio de la habitacion establecido por Expedia. Me cobraron mas y al reclamarles me dijeron lo hiciera con Expedia
Respuesta de General Manager, el 9 nov. 2022
Dear Frances,Thank you for allowing us to host you on your recent trip to Fort Lauderdale. Based on your rating, it seems you had an overall pleasant stay with us. Regarding your final bill, please know that when using a third-party site, some taxes and fees cannot be collected until at the property, such as our daily resort fee. Additionally, the site you booked through is best equipped to handle any inquiries about your bill. Should you need any further assistance, we will be happy to help the best we can. Safe travels, and we hope for another opportunity to welcome you back in the future.Warm Regards,Aaron OsborneGeneral Manager

10/10 Excelente

Jose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La oscuridad de las calles y el traffic light no funciona.
Se hospedó 2 noches en septiembre de 2022
Respuesta de General Manager, el 28 sept. 2022
Dear Jose,Based on your rating, it seems you had a great time at The Atlantic Hotel & Spa! Thanks so much for choosing us. Join us again the next time you're in Fort Lauderdale!Warm Regards,Aaron OsborneGeneral Manager

10/10 Excelente

Pablo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran estadia
Supero nuestras expectativas, y el servicio de primera. La recepcion se paso, de lujo
Se hospedó 1 noche en septiembre de 2022
Respuesta de General Manager, el 27 sept. 2022
Dear Pablo,Our amazing staff works hard to ensure all our guests have an excellent visit and will be happy you appreciated their efforts. Thank you for the wonderful review! Please come stay at The Atlantic Hotel & Spa again soon.Warm Regards,Aaron OsborneGeneral Manager

6/10 Aceptable

MAURICIO

Se hospedó 1 noche en julio de 2022
Respuesta de Adrian C., el 27 jul. 2022
Thank you for your review.

6/10 Aceptable

euromar, miami doral

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No me gusto no la recomiendo es una propiedad muy vieja no volvería a ir
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Israel

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Enrique Toledo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las habitaciones muy amplias tipo suite fue lo mejor.
Se hospedó 6 noches en noviembre de 2021

6/10 Aceptable

Graciela

Viaje en grupo
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
sin posibilidad de desayunar antes de las 9:00 am
Se hospedó 8 noches en octubre de 2021
Respuesta de Maureen, el 25 nov. 2021
Thank you for your feedback.

8/10 Bueno

Andrea

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Se hospedó 1 noche en agosto de 2021
Respuesta de Maureen M., el 16 sept. 2021
Thank you for your feedback.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
todo bien ,pero no esta disponible el spa y lo tienen incluido en el costo ademas el restaurante lo tienen para reservación de la calle y los huéspedes tienen que esperar si hay disponibilidad. por lo demas todo bien
Se hospedó 3 noches en junio de 2021
Respuesta de Maureen, el 11 jul. 2021
Thank you for your feedback.

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Maureen, el 23 jun. 2021
Thank you for your feedback.

10/10 Excelente

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cómodo y limpio.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Jose,We're delighted you found The Atlantic Hotel & Spa comfortable and pristine. Thank you for choosing our hotel, and we look forward to hosting you again soon for another relaxing stay!Warm Regards,Front Desk Manager

10/10 Excelente

Faith

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic rooms and beach!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Faith,Thank you for your compliments on our amazing rooms and beach! We're glad you enjoyed your visit, and we look forward to seeing you again at The Atlantic Hotel & Spa.Warm Regards,Front Desk Manager

2/10 Terrible

Chaya

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Ivan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Randomly picked this hotel in a hurry due to an unexpected travel delay in FLL on our way to St. Croix. The airline (Spirit) claimed it was due to "weather" (IMO, this was Spirit's code for flight consolidation, as I saw no Sigmets along the route). Serendipitously, the property was surprisingly upscale and right across the road from the beach. Room was large, quiet, and had a small balcony to enjoy the view and sound of the waves. Note that the property is on a very busy road, so expect some traffic noise. Still, traffic was a minor issue considering the hotel's amenities like a pool, spa, poolside bar/restaurant, etc. I think they may even supply beach chairs. Property was well kept and updated. Pool area was quite nice with bar/food service and friendly staff. Ocean view from the pool was an added bonus. Overall, the hotel was just average for housekeeping and cleanliness. The pool bathrooms/showers were not well cleaned or maintained. The gym seemed adequate. There was a small spa on site that wasn't overly busy - though we didn't have enough time to use it. Food was simple fare, but decent, tasty, and not overpoverpriced. I ordered the Cuban sandwich, which was very good. In sum, our unexpected travel delay was quite bearable and even surprisingly enjoyable because we were fortunate enough to book this excellent property. Would definitely stay again - just longer to fully enjoy the beachside location and amenities.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Scott,We were happy to accommodate you when your flight was delayed, and we're so pleased the beautiful ocean views helped make your stay surprisingly enjoyable in the circumstances. It's also great to hear that you appreciated our quiet rooms, onsite amenities, and close proximity to the beach. If you're in the area again, please come back to see us.Warm Regards,Front Desk Manager

10/10 Excelente

Marina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed my mini-vacation. I would recommend this for others, especially for a couple's getaway. Property is starting to show its age with some wear and tear on things like furniture, refrigerator seal, etc. Staff was generally very nice and helpful. Be prepared for prices - everything costs more at the beach - "resort fees" and parking are over priced (everywhere). Having a kitchen in the room is nice - can grab a snack or drink and hang out on the balcony without having to wait at a restaurant.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Marina, We are delighted you had a wonderful mini-vacation with us at The Atlantic Hotel & Spa. Your recommendation brings joy to our hearts as the beach provides the perfect couples' retreat. The in-room kitchen, balcony, and friendly staff are a bonus. We are constantly working on improvements, and your insights help us prioritize. Thank you for also understanding about beach pricing, as we do our best to stay competitive. We look forward to your next stay with us.Warm Regards,Front Desk Manager

10/10 Excelente

Lerida, Naples

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an absolutely wonderful time staying here. The room was huge and clean. The location of the hotel was perfect, right in front of the beach and next to so manny restaurants with a walking distance. The pool area was lovely, so peaceful and quiet even thought kids are allowed. The hotel smelled so good at all times and everyone in the staff was so nice. We also got to enjoy the restaurant in the hotel which had amazing food, totally recommend it. We will return here for sure.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Lerida,Thank you for sharing your fantastic experience at The Atlantic Hotel & Spa! It's great to know that you enjoyed our spacious rooms, pristine beachfront location, and the variety of restaurants within walking distance. We're also delighted that you enjoyed our pool with it's unobstructed view of the ocean and the delightful aroma of the hotel. Your kind words about our team and restaurant are genuinely appreciated, and we can't wait to welcome you back for another five-star stay in the future!Warm Regards,Front Desk Manager

6/10 Aceptable

Bess

Viaje en pareja
We had a nice partial view of the ocean on the 12th floor, but this hotel isn’t amazing beyond its location and access to the beach. The room offered no robes, our ice request was delivered in a plastic bag, and even though it had a kitchenette, there wasn’t a place to sit and eat together so it felt awkward. The pros were cleans were refreshed everyday. The staff was always nice. We never went to the pool, or the hotel restaurant/bar and avoided the beach chairs for 20/pp.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Bess, Thank you for choosing The Atlantic Hotel and Spa for your getaway. We're glad you enjoyed your ocean view, and while we're sorry to hear about the room amenities, we appreciate your feedback and will address it with our team. We hope to welcome you back for an even better experience soon!Warm Regards,Front Desk Manager

10/10 Excelente

Justin, San Diego

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the only place we will stay in FLL before our cruise. Fairly priced, great amenities and well taken care of.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Justin,Thank you so much for the five-star review. We are glad you consistently choose to stay with us and take advantage of our great value and well-maintained amenities. We look forward to welcoming you back and hope you have a great day!Warm Regards,Front Desk Manager

8/10 Bueno

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highs: Robert the hotel porter/bellhop is amazing! Wonderfully outgoing personality and super professional. The bartenders and waiter at the pool and SkyBar especially Faustino were great. The beach is ultra-clean and beautiful. Mids: Front desk staff were professional but not very friendly, warm, or welcoming. They told us we’d get a call as soon as our room was ready but we never did. Nice pool but very few umbrellas. Lows: No ice bucket in room. You have to call front desk for ice and we had to wait 50 mins.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Rachel,It brightens our day to hear you enjoyed our warm, friendly staff, and we will pass on your comments to Robert, as well as to the servers and bartenders. We are disappointed to hear about the lack of that same warmth at the front desk and the slower service when it came to getting ice. We will address this with the team. We will also take note of your feedback regarding the number of umbrellas, though we are pleased to hear you enjoyed our refreshing pool. We at The Atlantic Hotel & Spa appreciate your comments and look forward to seeing you again.Warm Regards,Front Desk Manager

10/10 Excelente

Megan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a spot! Great location with fabulous views of the beach. You can walk to many coffee shops and restaurants. The rooms are big with comfortable beds and a convenient kitchenette. The restaurant was good and having a mimosa with a view was a bonus! We encountered a few notable staff who were kind, wonderful, efficient and very helpful: Robert (concierge), Nikki (housekeeping) & Faustino (server by the pool). These three people really made our stay comfortable. We’d go back in a heartbeat!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Megan,Thank you for providing this wonderful review of The Atlantic Hotel & Spa. We are thrilled you loved the location, views, and spacious rooms with kitchenettes. Having great food and drink with a view is definitely a bonus. Our team is the heartbeat of our establishment; Robert, Nikki, and Faustino will be delighted to know you mentioned them specifically! Sounds like your stay was truly relaxing, and we look forward to your next stay with us.Warm Regards,Front Desk Manager

10/10 Excelente

Jimmy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly Staff, Clean, Nice location
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Jimmy,Thank you for sharing your experience with us! We're delighted you found our team friendly and appreciated our high standards of cleanliness. We're committed to providing high-quality service and can't wait to welcome you back to The Atlantic Hotel & Spa for another enjoyable stay!Warm Regards,Front Desk Manager

10/10 Excelente

Ioana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Patricia

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kimberlee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean place to stay. Rooms were cleaned daily.
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 8 abr. 2024
Kimberlee,We're thrilled you found The Atlantic Hotel & Spa very nice and clean, with daily room cleaning ensuring your stay was comfortable. Maintaining a high standard of cleanliness is important to us. Thank you for sharing your positive experience. We look forward to welcoming you back for another pleasant stay!Warm Regards,Front Desk Manager

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

VERONICA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The concierge was friendly and very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Veronica,Thank you for choosing The Atlantic Hotel & Spa. It's fantastic to learn that our friendly team members helped make your experience even better with their attentive service! Please stay with us again soon. Warm Regards,Front Desk Manager

10/10 Excelente

Celine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bel hôtel tranquille et luxueux. Personnel courtois
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Celine,It brightens our day to know that you had a fantastic stay with us! We work hard to meet expectations like yours, and we’re happy to hear our peaceful atmosphere and hospitable team hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back to The Atlantic Hotel & Spa soon!Warm Regards,Front Desk Manager

10/10 Excelente

Siamak, Worcester

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Extended the stay by one day because we liked it!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Christopher,Thank you for your review! We are delighted you enjoyed your time with us so much you stayed an extra day. It was truly a pleasure having you here, and we hope you return soon!Warm Regards,Front Desk Manager

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property to stay oceanfront and walkable to many great restaurants.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Christopher,Thank you for choosing The Atlantic Hotel & Spa and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our beautiful location. It would be a pleasure to welcome you back for another memorable visit.Warm Regards,Front Desk Manager

8/10 Bueno

Andrei, north royalton

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We ve been coming to this hotel for many years. It is very nice, clean and conveniently located. But like everything else in society you feel that things are deteriorating slowly but surely these days. Every day there is something missing. One day the towel/chair guy on the beach forgets to show up for work. The other day he shows up on time, but the towels are half an hour late. Next day he is in bad mood. One day, no room service in the morning while we were out. You might say these are details, and you would be right. Overall we had a nice stay, and we will come again.
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Andrei,Thank you for your honest review. It's always a thrill to welcome back a valued guest, and we appreciate your kind words about our high standards of cleanliness and fantastic location. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Take care, and we look forward to welcoming you back in the future for a seamless stay.Warm Regards,Front Desk Manager

10/10 Excelente

Pawel, Hinsdale

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We got upgraded to penthouse
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Pawel,We appreciate you taking a moment to leave a review. It is a pleasure learning you enjoyed your stay, particularly highlighting your upgrade to the penthouse. Thank you for choosing The Atlantic Hotel & Spa and we look forward to welcoming you back.Warm Regards,Front Desk Manager

10/10 Excelente

priscilla, Bellerose

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
couldnt check in until 445 but other than that it was excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Priscilla,It was an honor to host you at The Atlantic Hotel & Spa. We understand your desire to settle into our accommodations, so we're sorry there was a check-in delay. That said, we're thrilled you otherwise had an excellent experience. Please stay with us again next time you visit beautiful Fort Lauderdale.Warm Regards,Front Desk Manager

10/10 Excelente

Scott, New York

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
really great and will stay there again
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Scott,We're thrilled you had a great experience at The Atlantic Hotel & Spa! Your satisfaction is our utmost priority, and we're glad you're already considering another stay with us. We can't wait to welcome you back for another wonderful experience.Warm Regards,Front Desk Manager

10/10 Excelente

JEFFREY

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
loved the view. been here before multiple times and really appreciate the property and staff. Sarah in the restaurant bar is lovely and very fun.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Jeffrey,Thank you for returning to The Atlantic Hotel & Spa. It's always a pleasure to welcome you back to our hotel, and we're delighted you enjoyed our breathtaking scenic views. Sarah is a valued team member, and we know she'll be delighted that she left a positive impression on you. We appreciate your feedback, and look forward to hosting you again soon!Warm Regards,Front Desk Manager

10/10 Excelente

Timothy

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe & you’re directly across from beautiful beach…not one to complain but my only issue was loud dripping shower…staff should not have put anyone in this room until resolved
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Angela,Thank you for sharing your thoughts regarding your recent stay at The Atlantic Hotel & Spa. We're pleased you found our location safe and enjoyed the convenient beach just nearby. However, we're sorry to hear about the inconvenience caused by the dripping shower. Rest assured, we will address this concern immediately to ensure a seamless experience for our guests. We look forward to welcoming you back for a more enjoyable stay in the future!Warm Regards,Front Desk Manager

6/10 Aceptable

Karla

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Let’s be clear, this is a nice enough hotel, but it is NOT a resort. Your $45 resort fee is for a gym and a pool which many hotels have without that fee. In theory you should also get two beach chairs unless it rains in the morning. In our case, the sun came out in the early afternoon and the front desk said we could get chairs at the beach but when we got to the beach the chairs were all locked up. I called and the person who answered I for me that the third party they hire to handle the beach chairs went home and they weren’t coming back. I was told I could call that third party company if I wanted to! Also the spa charges $50 for a day pass to use a tiny hot tub and sauna and it closes at 4:30. On the positive side, the rooms are spacious and clean and the ocean view on the balcony is beautiful and Robert the Bell Hop was the nicest person on staff. The restaurant is also good. We had to ask for towels at the pool twice and it generally seemed understaffed.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Karla,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our immaculate accommodations, the stunning view from the balcony, and Robert's kind service, we are sorry we fell short of your expectations in some areas. We will be sure to share all of your comments with our team and keep them in mind as we continue improving for our guests. We look forward to welcoming you back for an exceptional stay in the future.Warm Regards,Front Desk Manager

6/10 Aceptable

ante

Viaje familiar
Have to pay for a beach umbrella 30$ while paying 45$ daily resort fee !!! What kind of scam is that ? Beyond ridiculous
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Ante, Guest feedback is always welcome and appreciated, and we thank you for taking the time to share your review. While we are glad you enjoyed your overall stay, your concerns regarding our amenities policy have been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to provide you with the exceptional experience you deserve.Warm Regards,Front Desk Manager

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024