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Opiniones de The Caroline

2 out of 5
The Caroline
1515 N Ocean Dr, Hollywood, FL

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 76 de 223 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 26 de 223 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 223 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 223 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 66 de 223 opiniones" "

6.2/10

Limpieza

5.6/10

Servicios

5.8/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jossue

No le gustó: Limpieza y condiciones de la propiedad
Para el precio no está mal! Pero nada para repetir
Se hospedó 1 noche en enero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Lamento tu mala estadia estamos tratando de mejorar gracias por tu comentario

2/10 Terrible

Billy

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 29 oct. 2023
Thank you for your feedback.

6/10 Aceptable

Mariana

Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 9 oct. 2023
Thank you for your feedback

2/10 Terrible

Hellen

Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk, el 2 oct. 2023
Thank you for your feedback.

2/10 Terrible

Jairo andres

No le gustó: Limpieza y condiciones de la propiedad
Me cobraron 50 dólares por una llave de la habitación y no me parece que una llave valga 50 dólares
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 11 sept. 2023
It is a security deposit and if lost or damaged it yes you will be charged the full amount. Thank you.

8/10 Bueno

Roberto

Bien
El hotel es muy sencillo , la habitación cómoda , el dueño es atento y servicial . La parte mala es el parqueo , ademas que toca pagarlo por aparte , es pequeño y cuando hay más autos se hace un poquito difícil salir, algunos de los utensilios de la cocina estaban sucios , el aire acondicionado un poquito flojo y el agua de la ducha demasiado caliente , no se podía graduar . De resto estuvo bien .
Se hospedó 2 noches en julio de 2023
Respuesta de Front Desk, el 16 jul. 2023
Thank you for your feedback.

10/10 Excelente

Conrado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk, el 8 jul. 2023
Thank you.

10/10 Excelente

Felix, Miami

Se hospedó 2 noches en julio de 2023
Respuesta de Front Desk, el 25 jul. 2023
Thank you for your feedback.

2/10 Terrible

Jesus

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
First the room was not available and i was charged more for the available room on a different location.
Se hospedó 1 noche en junio de 2023
Respuesta de Front Desk, el 17 jun. 2023
We do apologize, we were just trying our best to accommodate you.

4/10 Malo

jose tobio

No le gustó: Servicios
Inadecuada asistencia, mala atención al cliente y incompleta .
Se hospedó 2 noches en junio de 2023
Respuesta de Front Desk, el 12 jun. 2023
We appreciate your feedback.

2/10 Terrible

JOSE LUIS

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Servicios que no funcionaron o malogrados: 1. El Aire Acondicionado. Lo apagamos una noche y no volvió a prender. 2. El toma corriente del lado izquierdo de la cama no tenía energía. 3. Solicitamos sábanas para el sofá-cama y nos dieron 1 sola y además, tarde. 4. sucio, había una cucaracha muerda debajo de la cama. 5. Dejó de funcionar la luz de la lámpara de techo el último día. 6. Los colgadores de toallas detrás de la puerta del baño los habías arrancado ( no habían). Solo quedaron las huellas. 7. Las toallas de cara miden 20 x20 cm. 2 unidades. 8. Los cojines de las sillas dentro de la habitación, muy cochinos. 9. Los veladores a los lados de la cama son diferentes y antiguos. Parecen sacados de un remate de muebles en la calle o de un “garage sale”. 10. Las persianas de las ventanas estaban rotas y no cerraban totalmente. 11. El sofá-cama, sumamente viejo e incómodo. 12. No funcionó nunca el WiFi. 13. Almohadas sucias. Ademas, el check-out es hasta las 10:00 am y la atención es a partir de las 11:00 am. Entonces, no hay a quien dejarle o escribir en el libro de quejas En fin, nunca volveremos a este hotel. El precio que hemos pagado es excesivo para lo que hemos recibido y debiera justificar una excelente propiedad, además de servicios impecables. No lo que hemos obtenido. Muy malo!!! Una pena desperdiciar el dinero de esta manera. Estamos muy enojados con Expedia por este lugar ofrecido.
Se hospedó 3 noches en mayo de 2023
Respuesta de Front Desk, el 9 may. 2023
We do apologize for the inconveniences caused during your stay.

10/10 Excelente

Gianni

Le gustó: Limpieza, servicios, condiciones de la propiedad
Buen trato
Se hospedó 2 noches en abril de 2023
Respuesta de Front Desk, el 24 abr. 2023
Thank you Gianni.

2/10 Terrible

JoVanni

No le gustó: Servicios
Owners were rude and tried to get me to take my business elsewhere
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

John, Leominster

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Verite

Le gustó: Limpieza, servicios, condiciones de la propiedad
I loved the owner and the staff. Very friendly and helpful.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

beverley

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Shower curtain moldy. Floors dirty dusty blinds and ceiling fan. Just plain dirty
Se hospedó 4 noches en abril de 2024
Respuesta de Front Desk, el 23 abr. 2024
"We understand how disappointing it can be to have a less than satisfactory experience, and for that, we sincerely apologize."

4/10 Malo

Kathleen

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The room is absolutely nothing like what is pictured. Very disappointed. The location of the motel is perfect.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kathy

Viaje familiar
We thought this property was absolutely cute. It’s only a block from the beach. Hollywood Beach is a 2 1/2 mile walking path of shops and businesses and fun things to do. Peruvian food and Italian food seem to be the norm. We tried Peruvian. It was delicious. Ceviche. The owner lives on site and takes care of everything for you as needed.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 23 abr. 2024
We are very happy to know that you had a wonderful stay with us. Thanks

10/10 Excelente

Taylor

Le gustó: Limpieza y condiciones de la propiedad
My favorite place to stay
Se hospedó 3 noches en abril de 2024
Respuesta de The Caroline Hotel, el 23 abr. 2024
We are very happy to know that you had a wonderful stay with us.

4/10 Malo

Jeremy

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Owner was unhappy with the price we paid through Expedia and then put us in a room on another property which we had to walk to with all our luggage in tow. The room was gross and falling apart. We didn’t even sleep under the covers. The tile in the bathroom floor was loose, the floor was sticky, the table was dirty. Luckily we only stayed for one night. Will not return. Do yourself a favour and pay the higher price for a better room somewhere else!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 11 abr. 2024
Good afternoon Jeremy,I am sorry to hear about that . We are still working to improve our service.Siincerely , the hotel

10/10 Excelente

Iliana

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 11 abr. 2024
Thank you, The Caroline hotel

8/10 Bueno

Franklin

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Georgette

No le gustó: Limpieza y condiciones de la propiedad
No sofa as advertised. Photos were very misleading. Owner lied. They charged me parking and did not refund when I didn't even use their parking lot.
Se hospedó 2 noches en enero de 2024
Respuesta de The Caroline Hotel, el 23 abr. 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

8/10 Bueno

Gladis

Viaje familiar
Le gustó: Condiciones de la propiedad
Owner is a great person
Se hospedó 2 noches en marzo de 2024
Respuesta de The Caroline Hotel, el 23 abr. 2024
thank you very much we hope to see you again

6/10 Aceptable

Dubé

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Le plancher était huileux, plusieurs rénovations requises
Se hospedó 1 noche en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry, we are trying to improve, thank you for informing us.

6/10 Aceptable

Barbara J.

Viaje en pareja
We loved the price… Near the boardwalk. I think it was just old, and needs a face lift. Room floor felt sandy and unclean. It was okay.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Caroline Hotel, el 23 abr. 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

4/10 Malo

cora

No le gustó: Limpieza
The manager is very rude to guest and staff. It is a great place to stay for cheap in a great location. But avoid the manager at all cost
Se hospedó 1 noche en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you for informing us we will try to improve we are sorry for your bad stay

2/10 Terrible

Barry

Viaje familiar
No le gustó: Servicios
There's only 2 things we liked about the place. The owner (which is very nice and friendly) and the walking distance to the boardwalk and beach. The room we stayed in was terrible. It was right beside the main road, so traffic all day and night was extremely noisy. The room was in need of major upgrades. The pictures online are simply wrong. The shower leaked onto the floor, the floors themselves were very dirty (we used paper towels with soap and water to clean what we could),the stove was from the 70s or earlier, the tv was mounted behind the bathroom door and the size was probably 30 inch or less. They tried to clean before we got into the room but they didnt use bleach, they used fabulouso. So the smell lingered. We used the room to keep our beach supplies in it for convenience, but slept at another place further inland. But the owner was really nice
Se hospedó 4 noches en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad stay. We will try to improve certain details to create good stays and experiences for our clients. Thank you for informing us.

4/10 Malo

Zofia

No le gustó: Limpieza y condiciones de la propiedad
Not too clean
Se hospedó 3 noches en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
very sorry we will try to improve

4/10 Malo

Dylan

Se hospedó 5 noches en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

6/10 Aceptable

Rachel

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
This was a low-cost hotel so I wasn’t sure what to expect. I was concerned there would be excessive road noise, but that was not a problem. However once we had jackhammers at 5AM for 15-30 minutes and another time loud music at 3AM for maybe 8 songs. These aren’t the fault of the hotel but it might be more evident being at ground level. Otherwise, the noise was not a problem at all. The room smelled strongly of cleaning supplies, and was in fact a clean room. Except the thick plastic shower curtain that should be replaced for mold. The bed was surprisingly comfortable and I was delighted. Slept very well. There was a tv but you’ll have to sign in for your own accounts. The shower has power-wash power, but also gets everywhere. The biggest drawback is the office hours. The office has limited hours. I believe it was something like 11 to 8. We had a very early flight and had to kill a bunch of time before we could even talk to someone. And if you had a problem overnight for some reason, you would be out of luck. I believe there should be an emergency number and the hours should be clearly communicated to people when booking. One morning another family was standing around with their suitcases. It’s a bad experience that just needs communication so people can make arrangements or reach someone. I wouldn’t seek this place out per se. But I would stay again if the price was right.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry if you had a bad experience, our hours are from 11:00 am to 10 pm and we are very strict, we will try to improve and thank you for informing us.

2/10 Terrible

Zinnia

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Upon arriving at property, there were no rooms available S they had overbooked. We were sent to a different hotel where the room was in very bad conditions with outdated cabinets and furniture, pieces of the baseboards missing and what appeared to be mold on the walls. Also the desk manager was very rude when we found it necessary to call the front desk to ask for the wifi password to reset the internet in order for the television to work.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad experience but we are having problems with reservations since the companies send us more than the rooms we have available

2/10 Terrible

Michi, Irvine

Don’t risk booking! We had a confirmed reservation made 4 months in advance. The morning of arrival, while we were waiting to board a flight, the hotel front desk called to tell us they were overbooked and didn’t have a room for us. Fortunately, Expedia found us a replacement, although we sat for a while at the FLL airport waiting for a resolution.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry that we cannot stay, we are having problems with reservations, more rooms are arriving than we have available, thank you for informing us.

8/10 Bueno

Karla, Bolingbrook

Le gustó: Limpieza y condiciones de la propiedad
The location was great - easy to get to the beach, shopping, grocery and restaurants. It was very budget friendly. Great water pressure in the shower, very nice fluffy soft towels, the pillows and bed were very comfortable. I would visit again.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you very much for your comment, we feel very good to know that you had a great stay. We hope to have you again at our hotel.

8/10 Bueno

Nancy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We had a good time at the hotel. Very comfortable and quiet
Se hospedó 4 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you very much for your comment, we hope to have you here again.

2/10 Terrible

Kimberly

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Girl at the front desk has limited English. We were able to store our bags and when we returned to check in the owner was there. He asked how we got such a low rate for the room and we said we booked through Expedia. He went off on a rant, saying if we try to come back we will never get the same rate. He said he has to make money and we would have to pay much more to stay. He kept on and on, like it was our fault we got the rate we did. He is the one allowing people to use Expedia to book!! We spent considerable time getting the TV to work. Very basic room with few extras. No hair dryer or hand towels. Half a ceiling fan and the light didn’t work. The one great thing is the location, only a block off Hollywood Beach and the Boardwalk. The owner does not have to worry about us coming back.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you for informing us, we are very sorry for your bad stay and we are trying to improve

10/10 Excelente

Chinedum

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
A great stay. Enrico was great and really takes care of his guests. EXCELLENT proximity to the beach which is my number one priority as a northerner ♥️
Se hospedó 2 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you very much for your nice comment, we try to do our best so that our clients have a memorable experience.

2/10 Terrible

james

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The Caroline did not have a room for us, they put us in another place that was even worse, it was dirty, walls had stains, floor had stains, it did not look like what they advertised in photos.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad stay, we are trying to improve and we will take action on the matter.

4/10 Malo

mona

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Insalubre , attention , pas comme sur les photos tres sales salle de bain dégueulasse, propreté execrable. Pas de bbq qui fonctionne bon pour les vidanges, déchetsdehors aucun conteneur, cest un panier d'épicerie. Chambre numéro 7 . Plusieurs personnes venu et parti pleincde bibites. Lexterminateur est venu pour les bibites. Bain crasse et douche aussi me lave avec des gougounes dans les pieds. Cuisinière dégueulasse. Dessous du lits la toile de fonds du matelas est arrache apres le lit. Air climatisé coule sur la table de nuit elle etait plein d'eau et la montre de mon conjoint détrempé. Pas de séchoir, pas de coffre fort pas de detecteur de fumee il pend au plafond. Nous sommes ici en avion et pas d'auto et les hotel aux alentours pas de place sauf ceux qui sont trop dispendieux pour nos moyens . Nous avons paye 2200 pour 10 jours. A mon retour je metterai les photos de la place. Pres de la plage et boardwalk. La seule chose.
Respuesta de The Caroline Hotel, el 25 abr. 2024
Nous sommes vraiment désolés pour votre mauvais séjour, nous prenons des mesures en la matière et concernant le coffre-fort, ce n'est pas un hôtel de luxe et nous ne sommes pas obligés de l'avoir. La ville le révise tous les 3 mois et il est approuvé et ne le fait pas. exiger certaines choses que vous mentionnez. Merci beaucoup.

8/10 Bueno

Myron

Se hospedó 1 noche en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

10/10 Excelente

Allison

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The office staff were amazing. It really was a hidden gem.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you very much, we always try to do our best so that our clients have a memorable stay. We hope to have you here again soon.

4/10 Malo

LEONID

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
location is good
Se hospedó 7 noches en febrero de 2024

2/10 Terrible

Jennifer, LUXEMBURG

No le gustó: Condiciones de la propiedad
Absolutely horrible. We didn’t even unpack. Left immediately to stay somewhere else. Only 2 blades in ceiling fan. Toilet not even anchored to floor. Filthy. Someone was obviously in the room before us; TV on and shower wet. Holes in walls. Had a “hourly rate” sign out front. Completely misrepresented. HORRIBLE. We filed a complaint with our credit card company to not honor charges. This place should be condemned. Just HORRIBLE. I can’t enough bad things about it.
Se hospedó 5 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad stay and we are trying to improve. We will take action on the matter. Thank you for informing us.

10/10 Excelente

Aaron

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Marie-Eve

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nous avons apprécié notre séjour à l'hôtel The Caroline. Le propriétaire et les employés étaient sympathiques. L'hôtel est situé à 2 minutes à pied de la plage et du Broardwalk. La chambre était propre et sentait très bon. Il y a un petit jardin accueillant pour relaxer et l'endroit est très calme.
Se hospedó 5 noches en enero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you very much for your comment, we hope to have you here again and continue creating good moments for our clients.

10/10 Excelente

Joseph, Brooklyn

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
I enjoyed my stay & will definitely stay again...
Se hospedó 4 noches en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We hope to have you again soon and continue creating good experiences for our customers. Thank you for your review.

6/10 Aceptable

Cliente verificado

We booked and were almost cancelled the day we were to arrive. The pictures look adorable but the rooms are very outdated.
Se hospedó 1 noche en enero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
we are trying to improve thanks for informing us

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Awful experience
This place is terrible! Don't book here, seriously. The office is closed in the morning, spent hours waiting for someone. Then the owner was very rude and starting accusing me of being a troublemaker without a reservation and said he didn't have any rooms available even though I had a reservation. Then claimed he had to cancel another reservation to give me a room. The room was old and filthy, and I didn't feel safe so I ended up leaving. I have traveled a lot and never had issues like this. Book somewhere else.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad stay, we are trying to improve. Thank you for informing us. We will take action on the matter.

6/10 Aceptable

Will

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Great location. Horrible parking. The rooms have never been updated. Youre paying for location. The staff is kind but very lazy.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Caroline Hotel, el 25 abr. 2024
We are very sorry for your bad stay, we are trying to improve to leave good experiences for our clients. Thank you for informing us.

4/10 Malo

Michelle

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
We ordered a bigger room for this hotel, and they gave us a smaller room. The owner said I don’t understand why two people would want a bigger room. So we stayed with a smaller room. They were limited on towels every time we ask the girls for fresh towels they would roll their eyeballs and didn’t want to give us any extra .The window in the bathroom was missing a slat of glass. The room was not cleaned just a lot of dust I would not return.
Se hospedó 4 noches en enero de 2024
Respuesta de The Caroline Hotel, el 25 abr. 2024
Thank you for informing us of your bad experience, we are trying to improve and we will take action on the matter.