Habitación estándar, 1 cama King size, para no fumadores, refrigerador y microondas (with Sofabed) | Escritorio, tabla de planchar con plancha y internet por cable gratis

Opiniones de Best Western Gallup West

2.5 out of 5
Best Western Gallup West
111 Twin Buttes Road, Gallup, NM

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 549 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1008 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Rene

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Rene, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Andrea

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I made and paid for a reservation. When I arrived they told me they had been booked for 2 hours and had no rooms left. I want my money back.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Andrea,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 27 abr. 2023
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Yohana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2021
Respuesta de Bee, el 21 abr. 2021
Thank You for your wonderful feed back. Hope to see you soon and Have a wonderful day, be safe!

2/10 Terrible

Douglas

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
People were allowed to set up with chairs outside the hotel side door and drink and party. Loud and inconsiderate. The fitness area had no disinfectant wipes, no water cups, no towels, and the TV didnt work.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy on and off the interstate and a great breakfast
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jonnie, LAKELAND

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe & Quiet
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are very clean. It was very quiet. Breakfast was good.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You look out into the desert; wide open view (if you look away from I40).
Se hospedó 4 noches en mayo de 2024
Respuesta de Manager, el 23 may. 2024
Hello Jessica,We appreciate your feedback on the desert view from our hotel. It's wonderful to hear that you enjoyed the wide-open scenery. We hope you had a relaxing stay with us and that you were able to take in the beauty of the surrounding landscape during your visit. Thank you for choosing to stay with us.

10/10 Excelente

Angie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were helpful and kind. They made sure you knew they were available if you needed anything.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Angie,We are delighted to hear that our staff provided you with attentive and friendly service during your stay. Our team always strives to be helpful and ensure our guests feel well-taken care of. Should you require any assistance in the future, please feel free to reach out to us.

8/10 Bueno

Beverly

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Our check in person had no personality. I asked for a receipt at check out and was told Expedia would supply it. That was 5 days ago, no receipt for anyone.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Beverly, We appreciate your feedback and apologize for any inconvenience you experienced. Please feel free to contact our management at your earliest convenience regarding the receipt request. Your input helps us enhance our services for all guests. Thank you for sharing your thoughts with us.

10/10 Excelente

Patrocinio

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel !
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 20 may. 2024
Hello Patrocinio,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If you have any further comments or suggestions, please do not hesitate to get in touch with our management team. We look forward to welcoming you back in the future.

10/10 Excelente

Cynthia, WILDOMAR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Individuals not staying at hotel and hanging out in parking lot. Area issue.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Cynthia,We appreciate you bringing this to our attention and take the security and comfort of our guests seriously. We recommend contacting local authorities for any disturbances in the vicinity. Thank you for sharing your feedback with us.

4/10 Malo

Douglas

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hair dryer didn't work in the room; room door was warped; fitness center was out of disinfectant wipes and water cups; people were drinking and congregating just outside the hotel; fitness TV didn't work properly.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Douglas, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues to improve our services. Rest assured, we strive to provide a comfortable and enjoyable stay for all our guests.

6/10 Aceptable

Vanessa

No le gustó: Servicio y personal
Just noise with other tenants
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Vanessa, We apologize for any inconvenience you experienced. Guest feedback is instrumental in our ongoing efforts to improve our services. Should you encounter any disturbances in the future, please don't hesitate to notify the front desk immediately. Your comfort and satisfaction are our top priorities.

10/10 Excelente

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 19 may. 2024
Hello Cathy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 Excelente

Philip J

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Philip J,We are pleased to hear that you had an overall enjoyable experience during your stay with us. Thank you for taking the time to share your feedback. We hope to welcome you back in the future for another great stay.

8/10 Bueno

Michael, San Marino

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noisy
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello Michael, We're sorry to hear about your experience with noise during your stay. We recommend reaching out to the hotel management directly to address any concerns for future visits. Your feedback is important to us for improving our guests' experience.

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Sergio,We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to us. We appreciate your feedback and hope to welcome you back in the future.

4/10 Malo

Patricia E

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Location sucked
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Amirul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff. Clean rooms and bathroom. Some wind noise (draft thru AC vents)on a windy day.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Amirul,We appreciate your kind words about our staff and cleanliness. We apologize for any inconvenience caused by the wind noise; we will address this for future guests' comfort. We hope you had an overall pleasant stay and look forward to welcoming you back.

10/10 Excelente

Rosemarie

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel for the Location
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Rosemarie,We appreciate your feedback on our hotel's location. Hopefully, you had a chance to explore the area and make the most of your stay. Should you have any more comments or suggestions, please don't hesitate to reach out.

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great night stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Paula,We appreciate your positive feedback on your recent stay with us. Should you have any more comments or suggestions, feel free to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excelente

Enrico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gutes Hotel für einen Stopp.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Enrico,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und schätzen Ihr Feedback sehr. Zögern Sie nicht, uns bei zukünftigen Fragen oder Anliegen zu kontaktieren.

10/10 Excelente

Virginia, Riverside

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So clean with very friendly staff. Great work out roo.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Virginia,We are delighted to hear that you found our hotel clean and our staff friendly. It's wonderful that you enjoyed our workout facilities. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly like the location away from any loiterers. Clean rooms and decent breakfast. Noticed they had a vehicle charging station. Would stay there again!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Sandra,We truly appreciate your positive feedback on our friendly staff, clean rooms, and convenient location. Our vehicle charging station is indeed a popular feature with our guests. We look forward to welcoming you back on your next visit.

10/10 Excelente

Darla, Ada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Darla,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Susan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is beautiful. We had a nice time for being there only one evening. The staff are extremely helpful and so polite. The hotel is exceptionally clean. I would definitely recommend. If I ever return to Gallup I will most likely stay here.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Susan,We are delighted to hear that you enjoyed your stay with us, and that our staff's hospitality and the cleanliness of our hotel met your expectations. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back should your travels bring you to Gallup again.

10/10 Excelente

George, Winlsow

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 may. 2024
Hello George,We are overjoyed to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excelente

Peggy

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great being on the first floor having a medium size dog and easy access taking them out for a walk. The room was nice and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Peggy,We are delighted to hear that you enjoyed your stay on the first floor with your furry companion and found the room to be clean and comfortable. Your feedback is greatly appreciated!

8/10 Bueno

rolando

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 22 may. 2024
Hello rolando, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

ROBERT

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello ROBERT, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We look forward to the opportunity to make things right for you.

10/10 Excelente

Bonnie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Bonnie,We appreciate your feedback on your positive experience with us. Providing a tranquil environment for our guests is a top priority. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 Excelente

Cynthia

Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Cynthia,We're elated to hear you had an exceptional stay with us! Looking forward to welcoming you back for more memorable experiences in the future.

10/10 Excelente

James

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in, friendly front desk staff, clean room nice size with all of the expected amenity’s. I loved the built in bathroom night light.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello James,We are pleased to hear that you enjoyed our smooth check-in process, friendly staff, and clean, well-appointed room. The bathroom night light is indeed a convenient touch. We appreciate your positive feedback and hope to welcome you back for another excellent experience in the future.

6/10 Aceptable

Fanny

Viaje en pareja
It was a nice and modern room. It was clean. They had a great continental breakfast. However, we had a room on the first floor and the person above us sounded like they were moving furniture all night. The room next to us was blasting the tv. They have very thin walls and we couldn’t sleep very well. Otherwise, it was a fine experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Fanny, Thank you for sharing your feedback with us. We are delighted that you enjoyed our modern room and our great continental breakfast. We appreciate your comments regarding noise disturbances and apologize for any inconvenience caused. Our team is always here to assist guests with any concerns for a more comfortable stay.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Patricia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Bueno

Yvonne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean.
Respuesta de Manager, el 30 abr. 2024
Hello Yvonne,We strive for cleanliness and are delighted to hear you found our hotel in top condition. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 Excelente

Cherrie, Parrish

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Cherrie,We are pleased to hear that you found our staff to be exceptional during your stay! Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 Aceptable

Gisele

Viaje familiar
The front desk can be nicer I check in around 8pm and I left at 3 am I ask if they will have any fresh coffee the lady said I will make a note so you will have a fresh coffee at 3 am. Before leaving I ask if they make coffee and the guy said no and have a great day! 😳
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Gisele,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as we continually strive to improve our guest experience. Please do not hesitate to reach out to our management team to discuss your stay further. We value your input and hope to welcome you back for a better experience in the future.

10/10 Excelente

Dakota

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely comfortable stay, gym was night, sleep was nice, staff was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Dakota,We are glad to hear that you had a comfortable stay and enjoyed our amenities like the gym. Our team always strives to provide excellent service to all our guests. Should you have any feedback or need further assistance, please don't hesitate to reach out to our management.

8/10 Bueno

James

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 may. 2024
Hello James,We're thrilled to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to hosting you again soon for another wonderful experience.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pretty good for the area
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Brian,We appreciate your feedback and are glad to hear you found our hotel suitable for your needs. If there's anything we can do better next time, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean property, feels new!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Andrew,We are delighted to hear that you found our property to be clean and well-maintained during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excelente

Laura

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Laura,We are pleased to hear that you found our staff to be exceptional during your stay. We strive to provide top-notch service to all our guests and appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excelente

Bonifacio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Safe and convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Bonifacio,We appreciate your feedback and are pleased to hear you found our hotel safe and convenient. Guest satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Janette

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 13 may. 2024
Hello Janette, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was able to sleep like a baby
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Jeremy,We are delighted to hear that you enjoyed a restful night's sleep during your stay with us. Our team strives to provide a comfortable environment for all our guests. Should your travels bring you back to the area, we look forward to welcoming you again for another relaxing stay.

10/10 Excelente

verna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There wasn't anything I didn't like. All was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 abr. 2024
Hello verna,We are pleased to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.