Dear Guest,Thank you for taking the time to provide your feedback on your recent stay with us. We're truly sorry to hear that your experience this time did not meet your expectations, especially considering your previous positive experiences at our hotel. Your comments regarding the room size, cleanliness, and perceived decline in service are concerning, and we sincerely apologize for any inconvenience caused.However, we're glad to hear that you still found the breakfast satisfactory, and we appreciate your feedback about the addition of sparkling wine to the menu. It's great to know that our location continues to meet your needs.Please know that we take your feedback seriously, and we will address the issues you've raised with our team to ensure that improvements are made. We value your loyalty as a repeat guest, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. If there's anything specific we can do to assist you further, please don't hesitate to let us know.Best regards,Hotel Hanza Team

Dear Steven, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Providing excellent service and ensuring our guests feel accommodated is our top priority. We're also delighted that you found our location convenient. We appreciate your kind words and hope to welcome you back again soon for another wonderful experience!Nice regards, Hotel Hanza Team

Dear Guest,Thank you for sharing your experience! We're delighted to hear that you enjoyed the lovely view from your room, as well as the friendly service and delicious breakfast. It's fantastic that you found our hotel's location convenient, nestled in the heart of the old town close to plenty of restaurants. We appreciate your positive feedback and hope to have the pleasure of hosting you again soon!Best regards,Hotel Hanza Team

Dear Guest, Thank you for sharing your experience! We're thrilled to hear that you had a wonderful time during your stay in Gdańsk. It's fantastic that you found our location convenient for exploring the main attractions on foot. We're glad you enjoyed the view of the frozen river and the complimentary bottle of Champagne added to your experience. It's great to hear that the heated bathroom floors were a nice bonus for your comfort. We appreciate your positive feedback and hope to welcome you back again soon!Nice regards, Hotel Hanza Team

Dear Guest,Thank you for sharing your experience. It's great to hear that you appreciated the hotel's good location and spa facilities.We apologize for the inappropriate behavior of the cleaning staff.Your feedback is valuable for improving the overall guest experience. We hope to get another chance to prove you that we can do better. We hope to see you again in the near future. Kind regards,Hotel Hanza Team

Dear Guest, Thank you for your glowing review! We're thrilled that you found our hotel to be an excellent choice for your stay. Maintaining perfect cleanliness is a top priority for us, and we're delighted that you noticed and appreciated it. It's heartwarming to hear that our staff's friendliness and helpfulness made your experience memorable, and we're glad the wine and chocolate cake added a special touch to your fiancé's birthday celebration. We're pleased that the underfloor heating in the spacious bathroom provided an extra level of comfort during the cold weather. Thank you for recommending us, and we hope to have the pleasure of hosting you again in the future!Kind regards, Hotel Hanza Team

Dear Guest, We're thrilled to hear that you loved the view over the river and that you had a great vantage point for the New Year's Eve fireworks from your room. Thank you for sharing this delightful feedback, and we hope to welcome you back for more memorable moments in the future!Best regards,Hotel Hanza Team

Dear Guest,We are thrilled to read your fantastic review! It's wonderful to hear that you had an excellent experience, from the friendly staff and impeccably clean hotel to the spacious rooms with stunning views. We're delighted that the large bathroom with a bathtub added to your comfort, especially during chilly days.We're pleased to know that you enjoyed the hotel's spa facilities, the cozy restaurant with delicious fish dishes, and the overall relaxing stay. Thank you for recommending our hotel to others who wish to explore Gdańsk. We're glad you found everything conveniently located within walking distance, making a car unnecessary.Exploring the Christmas market and nearby attractions added to the joy of your stay. We appreciate your kind words and look forward to welcoming you back for another fantastic week in the future!Warm regards,Hotel Hanza Team