Terraza o patio

Opiniones de Radisson Hotel Grand Rapids Riverfront

3 out of 5
Radisson Hotel Grand Rapids Riverfront
270 Ann Street NW, Grand Rapids, MI

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 227 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 258 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 244 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 155 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 118 de 1002 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Laura,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Malo

Niels

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 10 jul. 2023
Hello Niels, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Aceptable

Armando

Se hospedó 1 noche en diciembre de 2020
Respuesta de Manager, el 28 dic. 2020
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish i had booked both days while i was there. Check in was a little different as you have to enter from within the garage elevators, versus a main entrance on the street level.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Raymond

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Raymond,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any further details. We hope to have the opportunity to make it right for you in the future.

6/10 Aceptable

Audrey

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Dining room closed on a Thursday night. Some things in bathroom didn't work well or at all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Audrey,We apologize for any inconvenience you encountered during your stay. Guest feedback helps us enhance our services and facilities. Please reach out to our management team to discuss your concerns further. We appreciate your valuable feedback.

6/10 Aceptable

Gerardo

The place needs better maintaining. The place does not look as advertised
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Gerardo, We appreciate your feedback and will address any maintenance issues promptly for our future guests' satisfaction. Thank you for bringing this to our attention.

4/10 Malo

Harriett

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was not clean to satisfaction. I had to go behind and use wipes to clean the room. I could hear noise coming from other rooms.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello Harriett, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced and will share your comments with our housekeeping and maintenance teams to ensure a better experience for our future guests. Thank you for bringing these issues to our attention.

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice little quiet hotel. If i were out in the area i would stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 13 may. 2024
Hello Joshua,We are pleased to hear you enjoyed your stay with us and found our hotel to be a peaceful retreat. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 Aceptable

Khalid

Viaje en pareja
Le gustó: Servicio y personal
Was a decent hotels river view was a little underwhelming
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Khalid,We appreciate your feedback on the river view, and we regret to learn it did not meet your expectations. Your comments will be shared with our team for their awareness and improvement in the future. Thank you for taking the time to review your stay with us.

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 11 may. 2024
Hello Kyle,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. If you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Aceptable

Lisa

The hotel is in a good location for getting to from downtown especially in an Uber. Our room seem to be recently remodeled and was nice and clean. The bathroom probably needed a gut but still was nice. Our mattress was great very comfortable. Cons very noisy being that it’s next to the expressway, check in was very late and check out was very early and the manager was up on our floor knocking on doors at like 1105. I’ve never seen that before making sure people were checking out. The pool was ice cold there was supposed to be a Starbucks pop up, but not really And the buffet they offered at $12 left a lot to be desired. The fitness center was literally two treadmills and an elliptical. For what I paid I got $40 off. I wasn’t too upset if I paid full price. I don’t know if I’d be happy still it is still cheaper than downtown with free parking though.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Lisa,Thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated our location and the recent renovations in your room. Your comments about the noise level and bathroom will be shared with the relevant teams for review. It's great to know that you found the mattress comfortable. Rest assured, your feedback about the check-in process, pool temperature, dining options, and fitness center will be utilized for improvement. We hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Hatem

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Hatem, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us to provide further details so we can address any issues you may have encountered during your stay.

6/10 Aceptable

Marian

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room had no bar soap. The tub had no inner liner for water from the shower water to stay inside the tub. The charge for breakfast was over $12.00 and poorer quality than some breakfast buffets that are provided at no additional charge. I would not go back to a Raddison Hotel after this experience.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Marian, We appreciate you sharing your feedback with us. Guest input is valuable for our continuous improvement. Please feel free to reach out to our management team directly to address your concerns further. Thank you for choosing to stay with us.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel we ever stayed at!! Filthy.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Jennifer, We regret to hear about your experience and appreciate your feedback for our ongoing improvements. We encourage you to reach out to our management team to further discuss your concerns.

6/10 Aceptable

Farsad

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is old. It is adjacent to a major highway. I would not stay at this hotel again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Farsad, We regret that your stay did not meet your expectations. Your feedback will be shared with our team for future improvements. Thank you for choosing our hotel, and we hope you consider giving us another opportunity in the future.

6/10 Aceptable

Davina

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Davina, We're delighted to hear you stayed with us and hope you had a pleasant experience. Your feedback is valuable, and we encourage you to share any comments with us directly so we can improve our services. We look forward to welcoming you back in the future for an even better stay!

10/10 Excelente

Isabella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Isabella,We are delighted to hear you had a fantastic stay with us! If you have any more thoughts to share, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Bueno

Jennifer

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff were great but the room and other areas not so great. Obviously minimal staff and low season. Looks like it’s set up to cater to a lot of people but not much attention to detail when not enough people are there. Beds were great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Jennifer,We're glad to hear you appreciated our attentive staff and comfortable beds during your stay. Your feedback on the room and other areas is valued, and we'll share it with our team for review. We strive to provide high-quality service regardless of the season, and we appreciate your insights for improvement.

8/10 Bueno

Elizabeth

Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 11 may. 2024
Hello Elizabeth,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excelente

Jennifer

Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 10 may. 2024
Hello Jennifer,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay at our hotel.

10/10 Excelente

Jennifer

Le gustó: Servicio y personal y condiciones de la propiedad
It was nice but looks outdated
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Jennifer,We appreciate your feedback on our hotel. We are continuously working to improve our facilities to enhance our guests' experience. Your comments will be shared with our team for future considerations. Thank you for staying with us.

6/10 Aceptable

Dennis

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 may. 2024
Hello Dennis, We appreciate you choosing to stay with us. If you have any specific feedback to share about your experience, please don't hesitate to contact us. We value your insights and would love to hear from you.

6/10 Aceptable

Samantha

Viaje familiar, Viaje familiar con niños
Easy to get into Grand Rapids, location was lackluster in terms of views, you either get the highway or the river view is of run down buildings. Was annoyed as we were leaving we had a note on our car that parking was for hotel guests only. It looks like they were set up for some sort of parking lot construction, but as a hotel guest it felt pretty passive aggressive to get a note on my car.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Samantha, We apologize for any inconvenience you experienced during your stay. We always strive to maintain a welcoming atmosphere for our guests. Rest assured, we value your feedback and will share it with the team. Your comments are important to us as we continue to improve our services for all future visitors to enjoy their stay to the fullest.

8/10 Bueno

Andrew

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 6 may. 2024
Hello Andrew,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Bueno

Jenai

Viaje en pareja
Room was not very clean. Carpet was sticky to walk on.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Jenai,We regret to hear about your experience and appreciate your feedback. Your concerns have been noted and will be shared with our housekeeping team for further improvement. We hope you will consider staying with us again in the future to experience the high standards we aim to uphold.

4/10 Malo

Kristin

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never got my security deposit back for no reason! There is no restraunts or things to do close by. Very disappointed restraunt was closed. No free coffee no nothing. Elevators looked like they have never been vacummed. Trashs were over flowing. Whole place had a weird smell.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 1 may. 2024
Hello Kristin, We appreciate your feedback and apologize for any inconveniences during your stay. Please feel free to reach out to our management regarding the security deposit. We regret to hear that you were disappointed with the restaurant closure and surrounding amenities. We will address your concerns about cleanliness promptly. Thank you for bringing these issues to our attention.

8/10 Bueno

Alan

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Alan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excelente

Shaunry

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Shaunry,We are delighted to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Aceptable

Wendy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Wendy, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address them appropriately.

6/10 Aceptable

sarah

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was amazing. The room had a great view but the room was also dirty still. Smelled like Curry and the bathroom fan that comes on with the light was super loud. Over all stay was fine for a night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello sarah, Thank you for sharing your feedback with us. We are glad to hear that you found our staff amazing and enjoyed the great view from your room. We will certainly take your comments about the cleanliness and the bathroom fan into consideration for future improvements. Your input is invaluable to us as we strive to enhance our guest experience.

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Lisa,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Mark

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
It's a Radisson, you should expect a little higher standard, even at $100. Our stay on 3/14/24 started with my wife and I stopping to check in and dropping bags then headed to a concert. When we got back and started to settle in, we notice wrappers in the trash and a dirty washcloth on the floor of the bathroom. We then inspected the sheets and found crumbs and an unknown stain on the sheets that was disgusting. I went and complained to the front desk and asked for a clean room and the agent asked me why it took so long to complain and I told him we threw our bags in the room and left and he acted like he did not believe me. He asked me to repeat the problem a couple of times and with a completely emotionless and unapologetic face he gave us another room. That one was fine. This place looks great if you don't dig too deep or if you take your glasses off. It is lipstick on a pig and is pretty rough under the fresh coat of paint. Won't do it again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Mark,Thank you for sharing your experience with us, we take all feedback seriously. We apologize for any oversights you encountered during your stay and will address these concerns with our team to prevent future occurrences. We appreciate your candid remarks and regret any inconvenience caused.

6/10 Aceptable

Jeri

Viaje familiar
Le gustó: Servicio y personal
You could see the river
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 13 mar. 2024
Hello Jeri, We appreciate you sharing your view of the river with us. Your feedback is valuable as we continually strive to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

6/10 Aceptable

Kelsie

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Kelsie, We're sorry to hear you rated your stay a 3 out of 5. Please feel free to contact us directly to share any specific feedback from your experience with us, so we can address any concerns and improve our service.

8/10 Bueno

Tiffany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The area is quiet, restaurants and shopping are close if you have a vehicle, public transportation isn’t conveniently located
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 13 mar. 2024
Hello Tiffany, We appreciate your feedback on the quiet location and proximity to restaurants and shopping. Your input on public transportation options is noted for future improvements. We hope you had a pleasant stay overall and look forward to welcoming you back soon.

4/10 Malo

sabrina

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was ice cold floors in pool area were soaked the wet floor sign got moved to carpeted area. The hallway walls were dirtybfridge was warm but thankfully my husband pulled it out and found thebtemp lnob that was turned all thebway up to warmest temp check out on 26th and still not got my deposit back not happy
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 9 mar. 2024
Hello sabrina,We apologize for any inconvenience you experienced during your stay. We encourage guests to inform us of any concerns during their stay to address them promptly. Please contact the management directly for deposit inquiries. We appreciate your feedback and will use it to improve our services for future guests.

2/10 Terrible

Tara

No le gustó: Servicios
My room was so full Of hair it was so disgusting. I let the staff no He had no clue what to do. We kept our room I ended up cleaning some things but it was so gross . I emailed For My Money back still no word
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Tara,We apologize for the inconvenience you encountered during your stay. Guest feedback is essential, and we will address your concerns with our team to prevent such incidents in the future. Kindly reach out to the management regarding any refund inquiries. Thank you for bringing this to our attention.

4/10 Malo

Bonnie

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not horrible, but not good either. Very outdated. Stains, dust, greasy fingerprints all around the room. Very outdated and somewhat creepy. Food offered was microwaved and overpriced. No restaurant there anymore. I am sure this was a great place back in the 80s, but it really needs a redo. Hot tub is large and hot, but not worth booking here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Bonnie, We appreciate your feedback and are sorry to hear about your experience. We will share your comments with our team for improvements. Your input helps us enhance the guest experience.

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Shawn,Dear valued guest, it was a pleasure to hear that you enjoyed your stay with us. Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Aceptable

Bonnie

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Bonnie,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

2/10 Terrible

Bryan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Bryan, We're sorry to hear that you didn't have a satisfying experience during your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.

10/10 Excelente

Lorenzo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Huge pool an hot tub fishing out back off the river good spot to reel em in
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Lorenzo,We are joyful to hear that you enjoyed our pool, hot tub, and fishing area by the river during your stay. Your positive feedback is appreciated, and we hope you had a relaxing time making use of our amenities. Thank you for sharing your experience with us.

8/10 Bueno

Casandra

Viaje familiar
Le gustó: Servicio y personal
Has an enormous hot tub
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Casandra,We're pleased to hear you enjoyed the ample hot tub during your stay. Guest feedback helps us improve our services for future visitors. Should you have further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valued to enhance our guests' experiences.

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Tim,We are thrilled to hear that you had a fantastic stay with us! We can't wait to welcome you back for another wonderful experience.

10/10 Excelente

jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was close to everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello jeffrey,Thank you for your review! We're delighted to hear that our hotel's central location was convenient during your stay. We strive to provide our guests with easy access to nearby attractions and amenities. We hope to have the pleasure of welcoming you back in the future.

4/10 Malo

Patricia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant not open and reserved the property based on hot tube payed extra and was closed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Patricia, We apologize for any inconvenience you experienced during your stay. Our restaurant opening hours may vary based on demand, and we regret if it was not available during your visit. Regarding the hot tub, we understand your disappointment and apologize for any confusion. Kindly note that the hot tub availability is subject to maintenance and safety regulations. We apologize for any inconvenience caused and appreciate your understanding in this matter.

6/10 Aceptable

David

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y servicios
I liked the location, close to downtown snd I feel it's cheaper than the hotels there. Overall the place is good, but it needs maintenance here snd there. The bathroom has mold, as far as I know that's not even healthy, and the drywall in the roof was comming apart. The shower had brownish water at the very beginning, tgen the waters was normal. The hallways and elevator smelled like weed, from time to time, not the hotel's fault maybe, but makes you wonder, what kind of place is this? If they improve all these areas, I guess I'd come back
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello David, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location and competitive pricing. We appreciate your observations regarding the areas in need of maintenance, and we apologize for any inconvenience caused. Rest assured, we continuously strive to provide a comfortable stay for our guests and our team will address the issues you mentioned. We hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Nicole

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Nicole, We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns about your experience, we encourage you to reach out to our hotel directly so that we can address any issues and further improve. We value your feedback and hope to welcome you back in the future to provide you with a better experience.

4/10 Malo

Gerardo, Rochester Hills Mi

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor cleaning quality, a lot of humidity inside, bathroom and rooms deteriorated, and marihuana odor inside of building, bathroom shower don’t work as must, and I explain it to manager and she just said thanks for let us know, in general bad experience unfortunately
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Gerardo, We apologize for any inconvenience you experienced during your stay with us. Our housekeeping team strives to maintain high cleaning standards, and we will address the issues you mentioned with them. We appreciate your feedback and will work towards resolving these concerns. Thank you for bringing this to our attention.