2/10 Terrible
Louisa A.
24 oct. 2024
Le gustó: Limpieza
Unsafe scenario
The house itself is as the pictures describe, spacious and decently comfortable. The property was clean. Check-in was a nightmare. We weren’t able to check in on time which was an issue for us as we had a rehearsal dinner to attend. Upon utilizing the code, it was incorrect, but they insisted it was correct. We noticed the lockbox and requested the code for the lockbox, but they refused to provide that for us. They did not make an effort to help us into the house. They said they’d send someone later (the guy came well after 9 pm & didn’t even have a key that worked for the door nor knew the lock box code). He then realized we were correct the whole time and he’d try to figure something out. He never did and never replied back to us the following day. Eventually, at the end of our stay, they provided us the lockbox code so we could utilize an actual key.
We were lucky there was a doggy door on the back door to the garage and the door into the house from the kitchen was unlocked; otherwise, we would never have gotten inside. We had to leave the house unlocked or continue to utilize the dog door to get in ALL weekend. Needless to say, that was not a safe scenario for any of us and we were grateful we did not have our children with us. I would not stay here again the management company was awful & our safety was an issue.
Louisa A.
Se hospedó 2 noches en octubre de 2024