The house is beautiful and quite spacious, extremely clean except for the pots and pans. First off, communication with the management company could be improved. Rather than going through VRBO they sent all correspondence via their company email, which was overlooked and went to my spam folder. The house had absolutely no heat for what was probably a considerable amount of time leading up to and when we got to the house. When I reached out to the management company, rather than apologizing that the house was literally 40 degrees inside and cold air was blowing out of the vents, they asked if we knew how to work a thermostat and to send picture proof of the temperature. It seems neither the management company nor the homeowners know how a thermostat works as they kept pointing out that the temperature is set in the 70s, meanwhile the furnace was completely off so it didn’t matter what temp it was set at, it would remain the actual frigid 40 degrees until we figured out that the pilot light was off and had to be reset. Once we figured this out, it took several hours for the house to get to a comfortable temperature, which is understandable as the home is quite large. Meanwhile the homeowner kept cranking up the heat remotely into the 80s and putting it on a temp hold, we asked that they not adjust the remotely to no avail, we all woke up sweating as the house was in the mid 80s. We also asked several times about salting the driveway as we and our cars slid down it.