6/10 Aceptable
Samantha, Knoxville
Viaje en grupo, Viaje en pareja
8 dic. 2025
Le gustó: Limpieza
No le gustó: Servicios
Overall, I was pleased with this day. It was very walkable to downtown Helen which is what we wanted. However, there are things that could be improved very easily.
There were no amenities in the room at all - no hand soap or toiletries of any kind. We were able to stop at the front desk the next day for a few mini bars of soap, but it's the first time I've ever had a rental like that without any toiletries whatsoever & only soap available after asking.
I don't have any real complaints about the room, but it has been oddly maintained... The walls and some of the fixtures have been painted really sloppily and it just makes it look worse than it really is. Also, the TV was a PIA to figure out. There were zero instructions of any kind. There were no kind of internet access codes or passwords. There was a DirecTV remote, but we never did figure out how to actually get to DirecTV & we're both pretty intelligent with plenty of technology experience.
There is also zero instructions of any kind to do with how the room should be left - i.e. dirty towels in the tub, dishes washed, etc.
A sheet of paper with some simple instructions, expectations, etc would have been very helpful.
Samantha
Se hospedó 2 noches en diciembre de 2025