Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
With the exception of the last phone call on the last day to the management team, it was some of the worst customer service that I've ever experienced...They were argumentative, dismissive, and unprofessional. We were at HHI for serious medical treatments for my disabled daughter, and it was one thing after began with issues about her MEDICALLY NECESSARY CERTIFIED/TRAINED health service dog (BTW ~ which are illegal to deny), to the inefficient A/C unit (freezing downstairs & hot as Hades upstairs}, which we tried to resolve ourselves (closing vents, opening vents), all to no avail, to the unannounced extensive tree trimming right on top of the bedroom where my daughter needed her sleep and rest. For almost 4 hours there were VERY loud chainsaws & woodchippers, and yelling back & forth by the workers. Our stay was an absolute nightmare. I pray that we never have to rent from this management company ever again.