The house is nice, but there were a few issues. Island Time & the property manager, Rudy, were quick to respond.
First, the nice parts: The owners do a lot to provide for their guests: pool toys/floats, stocked kitchen, extra towels and blankets, nicely decorated. It's a great pool area and we spent a lot of time there. There's a drink refrigerator outside, which is convenient. The location was perfect—near the horse farm and nature preserve. We stayed in the Master and the bed was comfortable and the shower was amazing.
The issues: The pool and pool area were pretty dirty when we arrived, which was disappointing. And there were two ripped lawn chairs. Apparently there was a storm right before we came and the pool person days are Mondays and Fridays. But the pool person ended up coming Tuesday and Thursday. Also, I know that it's a humid/damp area & this house is serviced for pest control, but there were several cockroach incidents. I heard this year was bad for those, but this is our 4th house we've stayed in Shady Pines and the first problem we've had with them. Rudy was very responsive to all these issues, and had the house serviced immediately again. But the service guy just sprayed around the outside doors, so it didn't stop the ones already in there. Also—and this is of no control of the owners, the rental company, or the property manager—the trash pickup never came to our house. So we had a lot of trash outside by Saturday.