2/10 Terrible
Steven B.
1 may. 2025
No le gustó: Limpieza
Vacation from Hell
This unit had mice which ate through several of our groceries and left droppings in the pots and pans drawer. We reported the issues with pictures the next morning to Vacasa who said they could only report the issue to the on-site office manager. Vacasa said they would provide status updates. We never heard back from Vacasa but there were indications someone had been in our unit four days later (and the day before our departure). Every night we could hear mice scurrying about and our three-year old is quite traumatized by the entire experience. On Sunday we tried to use the bathroom at the larger pool but the doors were locked (a gentleman called security who arrived and unlocked the door). On another day dog excrement was left on the floor of the pool gazebo (again a gentleman at the pool scooped it up and removed it). Even though this resort claimed to be pet-free there were several dogs including a few rather large ones that the owners clearly were having difficulty controlling on their leashes. Plus the noise of a few barking dogs was evident as we walked the grounds. However this noise was dwarfed by the constant roar of planes landing and taking off from the airport just up the street. Lastly we were unable to enjoy the open balcony because of cigarette smoke filtering in from people smoking on nearby balconies. Finally Vacasa feedback: multiple billing mistakes, a manager who lied about my cancellation policy, no issue resolution updates, and an impersonal AI chatbot.
Steven B.
Se hospedó 5 noches en abril de 2025