This was our first time on Hilton Head Island. Jim and Nicole were great. I had a number of questions and they always answered promptly. The instructions to access the condo were clear and once we understood what it meant to have access to Palmetto Dunes, we took advantage of the private beach access to the Disney Beach House's parking lot and beach. I definitely recommend looking up the resort amenities for golf, tennis, and pickleball if you play! The courses and courts looked awesome, we just didn't have time.
The condo itself was clean -- the rooms were great for 5 of us - my husband, my 60 yo mother, and 2 kids (6 and 3). The pool was clean, easy to access. We were able to walk the marina each evening and ordered take out from a number of restaurants for dinner each night. We did cook breakfast in the mornings and made some lunches -- the condo comes with basic kitchen tools, but nothing fancy. We also used the washer and dryer -- didn't have issues but they are smaller units (normal for a condo this size).
It is noted in the listing and the pictures that the condo contains many unique nautical artifacts. My kids don't tend to get into decor or knickknacks at home, and they had no issues not touching any of the items. I'm not sure other kids their age would've complied, as there are items in most rooms that look like toys but definitely shouldn't be played with.
I definitely recommend the condo -- location and accomodations cannot be beat!