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Opiniones de Super 8 by Wyndham Pasadena

2 out of 5
Super 8 by Wyndham Pasadena
5400 Vista Rd, Pasadena, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 88 de 380 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 102 de 380 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 79 de 380 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 66 de 380 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 380 opiniones" "

7.0/10

Limpieza

7.0/10

Servicio y personal

5.8/10

Servicios

6.8/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Mario Raul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TERRIBLE!!!
Terrible experiencia, no lo recomendaría a nadie, sucio, pésimo servicio al cliente, todo está en muy mal estado, parece un hotel abandonado.
Se hospedó 3 noches en enero de 2024
Respuesta de reshma, el 27 ene. 2024
Dear Mario,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 Bueno

Jose Pablo

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Just dont stay in smoking room, very bad smells
Se hospedó 5 noches en mayo de 2023
Respuesta de Manager, el 3 jun. 2023
Thank you for the feedback. We hope you enjoyed your stay and we will address this. Thank you.

4/10 Malo

Ivan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2022
Respuesta de DAN PATEL, el 3 dic. 2022
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EXELENTE
Se hospedó 1 noche en septiembre de 2021
Respuesta de dan, el 23 sept. 2021
Thanks for staying with us. We appreciate

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
No dan lo que dice la descripción
El hotel no estaba mal, pero tuve varios inconvenientes: 1) En hoteles.com decía que tenía alberca y desayuno incluído y no había ninguno de los dos. Las fotos no coinciden con la realidad. 2) Solicitamos una cama adicional y nos dijeron que sí tenían pero al llegar ahí nos dijeron que no tenían. Después de insistir nos la dieron de mala gana y con las sábanas sucias, que nos cambiaron por otras menos sucias. 3) Una de las personas de recepción fue muy grosera.
Se hospedó 2 noches en julio de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de dan, el 5 sept. 2019
Thank you for your valued feedback. We apologize for the inconvenience and would like to make it better in the future. Thank you for staying with us

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen ubicado para mis necesidades, tuvo lo suficiente para recomendarlo
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
el servicio fue muy bueno, la atencion y todo en general. me volveria a hospedar en este hotel
Se hospedó 3 noches en agosto de 2018
Respuesta de Dan Patel, el 20 sept. 2018
Gracias por tu crítica de comentarios. Apreciamos su negocio y esperamos darle la bienvenida nuevamente. Gracias de nuevo por quedarte con nosotros

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendado
Buena atención, desayuno básico, limpieza del cuarto muy decente. Recomendable

8/10 Bueno

JOSE D

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Recomendado, no es el mejor hotel pero es cómodo y limpio.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fácil acceso, vías rápidas, mucha tranqilidad.

6/10 Aceptable

Lanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de reshma patel, el 15 abr. 2024
Thank you for sharing your response with us

10/10 Excelente

Elizabeth

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was above and beyond for what you think it would be. It’s perfect for a simple stay or a long stay very friendly. Waffles are amazing. Wish they would serve them a little longer and refill once they run out, but it is what it is. 5 star all around!!
Se hospedó 4 noches en marzo de 2024
Respuesta de reshma patel, el 28 mar. 2024
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excelente

Lonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de reshma, el 27 feb. 2024
Thank You

10/10 Excelente

Dario

Se hospedó 1 noche en febrero de 2024
Respuesta de Reshma Patel, el 28 mar. 2024
Dear Dario,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Bueno

Leticia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de dan, el 27 ene. 2024
Thank you

4/10 Malo

Wade

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
DON'T GO!
Check in went very smooth until the desk clerk said he had to run my card, even though I prepaid. Could not understand his broken english as to why, but no new charges, yet. Refrigerator did not work, a/c fan barely blew, bare minimum of towels, Xfinity 90% shop at home programming, CBS not available, luggage cart came apart while using. At checkout, the clerk tried to double charge the pet deposit, was given no receipts even though I asked for them. Someone was smoking weed and it could be smelled down stairs; we were on the 3rd floor, and the hotel only had 3 or 4 rooms in use.
Se hospedó 1 noche en diciembre de 2023
Respuesta de reshma, el 8 mar. 2024
Dear Wade, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 Bueno

Mackenzie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

Ananda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de dan, el 28 nov. 2023
Thank you for the feedback and we apologize about your experience

8/10 Bueno

Sandy

Se hospedó 2 noches en octubre de 2023
Respuesta de dan, el 28 nov. 2023
Thank you for the feedback

2/10 Terrible

Ravi

No le gustó: Limpieza
Chairs and table very dirty
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 15 oct. 2023
Thank you for the feedback. We will address this.

6/10 Aceptable

Steven

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 7 oct. 2023
Thank you for the feedback. We hope you enjoyed your stay.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not good
Room was full of broken and cracked items. Chair looked like it was pulled out of a dumpster. Bathtub nozzle 1/2 broken off. Light beside bed didnt work. Breakfast was cereal and waffle maker only one day and second day had mini muffins added to it.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 9 ago. 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so glad you had a wonderful stay. We hope to see you soon!

4/10 Malo

Sonya

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was dirty and smelly. Stains on curtains and on fabric chairs. Looked to be very old. Needs an upgrade.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 18 jul. 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

4/10 Malo

Kathie

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal
The front desk guy couldn't find my reservation with my name, confirmation number, emails from expedia etc. He offered nothing for the inconvenience of me waiting 15 min before he found it. The a/c was off in the hallways and room in July. It was 95 degrees outside and it took over 4 hours for the room to cool off. The offering for "breakfast" was a joke.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 18 jul. 2023
We are so sorry about the reservation confusion when you arrived. We appreciate the feedback and will address these items. Thank you.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never Again
Needed a quick 2 night stay and this place was local. I'm surprised this place is even still open. Out of date, smelled, poor circulation in the room. Would not recommend this place to anyone.
Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 4 jul. 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable
Everything was great, stayed for 1 night. Bed was comfortable. AC was very cold, that's exactly what I needed.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 2 jul. 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so happy you liked the comfortable bed and cold AC. We are glad a wonderful stay. We hope to see you soon!

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I'll be back I slept great
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 29 jun. 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so glad you had a wonderful stay. We hope to see you soon!

2/10 Terrible

Katrina

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 30 may. 2023
We are so sorry you did not have a good experience. We appreciate the feedback. Thank you.

8/10 Bueno

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, good location, good price.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 25 abr. 2023
Thank you for the kind words about the clean and quiet room, good location, and great value. We hope to see you the next time you are visiting the area.

6/10 Aceptable

Edgar

No le gustó: Servicio y personal y servicios
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 24 abr. 2023
Thank you for the review. We hope you enjoyed your stay.

6/10 Aceptable

Gerardo

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 22 feb. 2023
Thank you for the review. We hope you had a great stay.

6/10 Aceptable

Jennifer

Viaje familiar
Le gustó: Limpieza y servicio y personal
BYOB (breakfast)
Check-in was pleasant. The room was sufficient, although the bathroom sink not being in the bathroom was a bit weird... My only real complaint was the lack of any breakfast. I would have gone to another location had I known, and I know that sounds uber cranky but, as the only adult traveling with two children, having something for them to eat as soon as they wake up is a MUST in order for me to use my morning to plan our day.
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 22 feb. 2023
Thank you for the feedback. We are sorry you did not have a great stay and we will address the breakfast.

8/10 Bueno

Andrew

Se hospedó 4 noches en febrero de 2023
Respuesta de Manager, el 7 mar. 2023
We are so glad you had a great stay. Look forward to seeing you the next time you are in the area.

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the first rooms we had in both rooms neither one of the refrigerators close properly. The nightstand wobbled like it was going to fall over then when we went to recheck our rooms the lady told us because we had an adjoining room to another guest that was with us that we couldn't keep the room that we were in because we opened the door and the other guess it was with us had a dog even though the dog did not cross the threshold into our room they made us move rooms but informed us if we would like to keep the room that we were already in for the last two nights we could for an additional $10 a night. So we switched rooms to across the hall and when we walk in the room the light fixture cover to the restroom was sitting on the counter then when you turned on the exhaust fan in the restroom that also worked the light it sounded like it was going to explode. To make matters worse while I was at work on Saturday my boyfriend informed me that they came and knocked on the door and told him that they had to let maintenance in to clean our AC units and told us that it was mandatory. Which in my opinion they could have waited until we checked out instead of inconveniencing us for a room that we pay for to be able to relax in. Then they need to make sure that the people that they have coming in the room realize it's just because they speak another language than English doesn't mean we don't understand what they're saying, they said we where dirty people. Never again will I stay there.
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 9 feb. 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

2/10 Terrible

Neal

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Hair on sheets, many holes burnt in bedspread and blood stains. Dresser broke and only half left standing. No hot water in bathroom sink. Nasty place wont stay here again.
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 7 feb. 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

4/10 Malo

Cynthia

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 7 mar. 2023
Thank you for the review. Please let us know if there is anything we could have done better to make your stay more enjoyable. Thank you.

8/10 Bueno

Gerald

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2023
Respuesta de Manager, el 7 mar. 2023
Thank you for the nice review. We are so glad you had a nice stay.

4/10 Malo

Michael

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the stay awesome people awesome service
Se hospedó 1 noche en enero de 2023
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

4/10 Malo

Rebecca

Respuesta de Manager, el 7 mar. 2023
Thank you for the review. We hope you enjoyed your stay.

8/10 Bueno

Ralph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didn't really stay for too long, pretty much only there for 7 hours, but it was a nice and quiet stay.
Se hospedó 1 noche en diciembre de 2022
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excelente

Dario

10/10 Excelente

Darrell

Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Lee

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Jerrica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 stars
Loved it.
Se hospedó 1 noche en diciembre de 2022
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excelente

Derrick

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanest
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excelente

D m

Viaje de negocios
I would stay again
In early n very nice
Se hospedó 1 noche en diciembre de 2022
Respuesta de DAN, el 19 ene. 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.