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Opiniones de WoodSpring Suites Houston Willowbrook

2.5 out of 5
WoodSpring Suites Houston Willowbrook
18929 Tomball Parkway, Houston, TX

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 46 de 245 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 67 de 245 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 43 de 245 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 245 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 245 opiniones" "

6.6/10

Limpieza

6.8/10

Servicio y personal

5.0/10

Servicios

6.2/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Rumiko

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eric, el 20 sept. 2023
Hello, we are very sorry to hear that your stay did not meet your expectations or standards. We would love to hear more detail as to the issues you found while staying here. And hopefully you are willing to give us an other opportunity to meet and exceed those expectations. Thank you for your feedback!

8/10 Bueno

Luis Enrique

Viaje de negocios
Le gustó: Servicio y personal y servicios
Es un hotel regular las instalaciones son algo viejas
Se hospedó 7 noches en abril de 2023
Respuesta de GM, el 12 may. 2023
Thank you for taking the time to give your feedback. We appreciate your business and hope to see you again soon. Thanks,AKillen

2/10 Terrible

Deshawn

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place had roaches the A/c went out it was horrible throw the whole hotel away
Se hospedó 5 noches en septiembre de 2021
Respuesta de GM, el 8 sept. 2021
Thank you for taking the time to give your feedback. It is feedback like yours that we learn and improve from. We will look into your concerns. Thank you, A. Killen General Manager

4/10 Malo

Elizabeth

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Stay here is you enjoy the smell of smoke
the hotel lobby and second floor smell like an ash tray. It was so consuming that the elevator reeked of smoke. Not a place to take your kids. I would not stay here in my next visit. I can assume that this hotels is for single people or that look for an hotel room that is affordable.
Respuesta de General Manager, el 11 ene. 2017
Please allow us to apologize for the issues you encountered during your stay, Thank you for your business and taking the time to submit a review. We appreciate the feedback to improve our guest experience overall. Sincerely, General Manager

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue una experiencia fea el lugar olia feo las camas y almohadas muy incomodas ni siquiera una botella de agua la verdad no lo recomiendo.
Respuesta de Luis, el 31 jul. 2016
Thank you for your feedback. We are sorry to hear that our hotel did not meet your expectations. We hope that you will give us the opportunity to make it up to you should your travels bring you back to our area.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Respuesta de General Manager, el 8 ago. 2016
Thank you for posting a review of our hotel. We hope to see you again soon, should your travels bring you to our area soon.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal
Buen servicio
El servicio es bueno sólo que las cama muy incómoda
Respuesta de General Manager, el 8 ago. 2016
Thank you for posting such a great review of your stay with us. We appreciate your feedback. We hope to see you again soon should your travels bring you to our area soon. Thank you again for your review.

4/10 Malo

Hector

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Falta de seriedad
No communican que internet es aparte del Pago por la habitacion esto genera molestias como que te impidan aceder al cuarto porque la tarjeta esta bloqueada y no sabes la razon a esa hora de la noche averigue que pasa y pague primero para habilitar la tarjeta Sean mas serios. Para que limpiem el cuarto otra novedad que Pena
Respuesta de General Manager, el 11 ene. 2017
Thank you for your business and taking the time to submit a review. We appreciate the feedback to improve our guest experience overall. Sincerely, General Manager

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No me gusto.
Es horrible el hotel en todos los aspectos! No me vuelvo a quedar ahí. Tuve que pedir shampu, jabones y toallas porque no tenía el cuarto.
Respuesta de General Manager, el 11 ene. 2017
Thank you for your business and taking the time to submit a review. We appreciate the feedback to improve our guest experience overall. Sincerely, General Manager

2/10 Terrible

gabriel , mexico

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solo tienen un pasillo para la recepción y muy mal
Tienes que esperar en un pasillo donde solo hay una cortina para la recepción y te habré un tipo de mal carácter te dice que tú reservación no está y que te tienes que esperar a que aparezca para darte la habitación creo que hay mejores hoteles por ese costo la habitación vieja
Respuesta de General Manager, el 7 ene. 2017
Thank you for your business and taking the time to submit a review. We appreciate the feedback to improve our guest experience overall. Sincerely, General Manager

6/10 Aceptable

Alejandra

Le gustó: Servicio y personal
Check in was fast and easy. Room was nice and big however it had a strong smell and I had to get some air fresheners. There were the first 2 night the police had to be called. The staff however was very helpful and polite. Overall it was a nice stay just wrong timing.
Se hospedó 3 noches en mayo de 2024

4/10 Malo

Rachel

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Well it advertises a kitchen area stove ect. No pots or pans to use nothing! Then felt unsafe at nite to go outside. No food places near by. Freaking HAIR EVERYWHERE disgusting. No room service. TV had to be manually done the remote wasn't programmed and of course no one new how to program it! The dang blanket already had dang dog hair on it. Yes I was traveling with my dog but there was an abundance of dog hair all over as well as human hair! Just not at all wat I expected.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Jesus

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
Worst stay I had in my life, the room was uncomfortable, it did not have a nightstand or lamps, the TV was old, the table only had a chair, during the 4 days of stay they did not clean the room, they did not make the bed or replace it the towels. We left the room on December 30.
Se hospedó 10 noches en diciembre de 2023
Respuesta de GM Eric, el 8 ene. 2024
Mr. Jesus we are sorry that your stay did not meet your expectations. We hope that in the future you chose to stay with us and give us the opportunity to help you have a more comfortable stay. Thank you for your feedback!

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Eric, el 8 nov. 2023
Kevin, thank you for taking the time to leave us a review. We are happy to hear that your stay with us met your expectations. And that in your eyes we deserved a perfect score. We hope to see you here again for any lodging needs you might have.

2/10 Terrible

Ekin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smell drugs
The hall way and room smell like weeds, i have to check out the room 1 day earlier to move to different hotel
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Wytavia

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just terrible...
It was bad. It smelled bad, there was liquid spilled in front of the door, you can hear everything and the bed we were in may have had bed bugs. Called front desknthen went downstairs and it was closed. No one answered the phone and because of the conditions we left in the middle of the night. Worse experience i ever had and the rating on this place should be a 2. I normally dont even wriye reviews but geeze.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager Eric, el 16 oct. 2023
Hello, we apologize for your stay not being up to your standards. We pride ourselves on making sure guest leave happy. We will investigate the smell you noticed. We promptly clean up any spills we notice or are made aware of. We hope that you give us another opportunity and return to our hotel.

8/10 Bueno

Lidia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric, el 12 sept. 2023
Thank you for taking the time to leave a review on your recent stay with us. We are happy that you found your stay comfortable and up to standard. Please let us know how we could improve to make your next stay with us perfect.

10/10 Excelente

Stacey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a good stay the staff was excellent in all ways
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Aronesya

Se hospedó 7 noches en junio de 2023
Respuesta de GM, el 20 jul. 2023
Thank you for taking the time to give your feedback. It is feedback like yours that we learn to improve. We hope to see you again soon.

10/10 Excelente

Shanta

Se hospedó 1 noche en junio de 2023
Respuesta de GM, el 12 jun. 2023
Thank you for taking the time to give your feedback. We hope you enjoyed your stay!

8/10 Bueno

Gwendolyn

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 12 may. 2023
Thank you for taking the time to give your feedback. We appreciate your business and hope to see you again soon.

8/10 Bueno

conseta

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 12 may. 2023
Thank you for taking the time to give your feedback. We appreciate your business and hope to see you again soon.Thanks,AKillen

2/10 Terrible

Love

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newly renovated but a staff full of hackers scammers who prey on vulnerability single mothers with kids I will never support there again
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Juan jorge

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Tv signal don’t work breaking up every Channel you I put in
Se hospedó 1 noche en agosto de 2022
Respuesta de GM, el 31 ago. 2022
Juan, I can seem to find you in our system. Please contact the front desk so we can send someone in to fix your TV. We hope you enjoy the rest of your stay.

8/10 Bueno

Mark, Pearland

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was easy to get to FM 1960 shopping centres. Property needs to update Pet Friendly status, as once we arrived were told no cats, but were able to work things out. Apparently new owners are changing policy.
Se hospedó 7 noches en agosto de 2022
Respuesta de GM, el 31 ago. 2022
Thank you for taking the time to give your feedback. We hope to see you again soon!

10/10 Excelente

Charlene

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A weekend away!
My family and I really enjoyed our stay, from check-in to check-out Ms. Destiny was very accomadating. She would have gone THAT extra mile if we needed. Very friendly and personable. Good image for the company. These were a few creepy insects in the room and the bed moved all night (not hooked up) but we really enjoyed our trip!!!
Se hospedó 2 noches en mayo de 2022
Respuesta de Christina , el 11 jun. 2022
Thank you for your feed back and take time to write the review.

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2022

2/10 Terrible

Jose

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Roaches
Se hospedó 3 noches en enero de 2022
Respuesta de nmartinez, el 25 ene. 2022
We are sorry for the inconvenience you experienced. We will address your concern.

2/10 Terrible

Lyric

Viaje en pareja
No le gustó: Limpieza
The staff was well mannered but the smell of the whole place was not satisfying & the room was not up to par
Se hospedó 3 noches en enero de 2022
Respuesta de GM, el 17 ene. 2022
Thank you for taking the time to give your feedback. We apologize that you did not like the rooms, however we are going thru renovations in less than 30 days and we invite you back to give us a chance to change your mind.

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de GM, el 17 ene. 2022
Thank you giving your feedback! We are happy you enjoyed your stay! Thanks A. Killen

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay
The two ladies at the front desk are not only very friendly but also very helpful and understanding. The room is very comfortable and clean. I slept like a baby.
Se hospedó 2 noches en enero de 2022
Respuesta de GM, el 17 ene. 2022
Thank you for taking the time to give your feedback! We are happy to hear you enjoyed your stay! A.Killen

2/10 Terrible

Yvette

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Roaches every where Elevator smelled like Urine I didn't stay and hopimg
Se hospedó 1 noche en enero de 2022
Respuesta de GM, el 11 ene. 2022
Thank you for taking the time to give your feedback. While we wish you would of had a better experience, it is feedback like this that we use to improve. Thank you again. AKillen GM

2/10 Terrible

William

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I didn’t stay
Se hospedó 3 noches en diciembre de 2021
Respuesta de GM, el 11 ene. 2022
Thank you for taking time to give your feedback. While we wish you had a better experience, we will take your feedback, learn from it, and try to improve to provide better guest experience in the future. Thank you, AKillen GM

8/10 Bueno

Alisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de nmartinez, el 2 dic. 2021
Thank you for your patronage.

8/10 Bueno

Echelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a great area but great stay.
The facility was clean, the employees were helpful, friendly and professional. Not a great area but I always felt safe.
Se hospedó 7 noches en septiembre de 2021
Respuesta de GM, el 30 sept. 2021
Thank you so much for taking the time to give your feedback! We are glad to hear the facility was clean and that the staff was helpful!

6/10 Aceptable

Ivory

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
You’re uncomfortable full-size beds are being marketed as queen size beds very bad, and there was no ironing boards for the room.
Se hospedó 7 noches en septiembre de 2021
Respuesta de GM, el 21 sept. 2021
Thank you for taking the time to share your feedback. It is feedback like yours that we can use to improve. We have irons at the front desk for you to use upon request. I apologize of you were not informed of that at check in.

2/10 Terrible

Cliente verificado

Avoid this place
roaches, bums and sketchy people walking around at all hours and guest with dogs that they don't clean up after not worth the price for what you have to deal with
Se hospedó 7 noches en junio de 2021
Respuesta de GM, el 23 jun. 2021
Thank you for taking the time to give your feedback. It is feedback like this that we learn to improve. Thank you for staying with us and we hope you return.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
We stayed this hotel for two days, found roaches in room.
Se hospedó 2 noches en junio de 2021
Respuesta de GM, el 21 jun. 2021
Thank you for taking the time to give us your feedback. We will address this immediately.

8/10 Bueno

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en junio de 2021
Respuesta de GM, el 15 jun. 2021
Thank you for taking the time to give us your feedback. Thank you for staying with Woodspring Suites!

2/10 Terrible

Celeste

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021
Respuesta de GM, el 15 jun. 2021
Thank you for taking the time to give us your feedback. It's feedback like this that we use to learn and improve. Thank you for staying with us!

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2021
Respuesta de GM, el 5 abr. 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excelente

Vernon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was very nice and I appreciate the free day
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 5 abr. 2021
Thank you for your great review! We are glad you enjoyed your stay.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Is to many people smoking in the enter of the place , the room was dirty , we found cockroach every where 😖
Se hospedó 3 noches en marzo de 2021
Respuesta de General Manager, el 22 mar. 2021
We apologize that you did not enjoy your stay. We will look into your concerns and make the needed adjustments. Thank you for taking the time to give us your feedback. It is feedback like yours that we use to learn and improve. Thank you, A. Killen General Manager

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place roaches , dogs barking all the time. Police always there , drugs dealers & sex offenders living there beware of the shady staff
Se hospedó 14 noches en marzo de 2019

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Besides, the entrance the property smelled like smoke. The hall Even had a worse smell of smoke, urine, and bad cooking.
Se hospedó 6 noches en febrero de 2021
Respuesta de nmartinez, el 28 feb. 2021
We are sorry that your experience was not satisfactory. Thank you for letting us know. We will address your concerns with hotel management. We hope to have another opportunity to welcome you back and ensure that your next stay will be satisfactory.

8/10 Bueno

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was fine
Overall our stay was fine. The staff were all friendly and helped us when we had no power/water at our home. Our room was clean, but the hotel itself doesn’t smell great. It is an extended stay hotel and there are quite a few people that actually seem to live there. There are kitchenettes in all rooms and the halls always smell like all different foods. I was charged twice, but they corrected it.
Se hospedó 4 noches en febrero de 2021
Respuesta de General Manager, el 25 feb. 2021
Thank you for taking the time to give us your feedback. We are so pleased to hear that the staff was friendly and helpful.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was horrible. The hotel stinked. There is smell of cigarette smoke and filth everywhere
Se hospedó 1 noche en febrero de 2021
Respuesta de Amanda K., el 23 feb. 2021
We are sorry you did not enjoy your stay. We take great pride in ensuring a clean and comfortable environment here for our guest.

4/10 Malo

Gladys D, Louisiana

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff gave excellent service, but hard beds and pest crawling through hotel
Se hospedó 9 noches en diciembre de 2020
Respuesta de General Manager, el 29 dic. 2020
We are happy that the staff gave excellent service. apologize you had this experience at our hotel. Your concerns will be looked into immediately. Thank you for taking the time to leave your feedback. Thank you, General Manager

10/10 Excelente

Christopher, Houston TX Willowbrook

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is good for the long haul stay in the home style hotel room for which you are getting! I loved it!
Se hospedó 28 noches en agosto de 2019
Respuesta de General Manager, el 9 nov. 2020
Thank you for taking the time to leave your feedback. We are so happy that you enjoyed your stay! Thanks, General Manager