Your outstanding review is greatly appreciated by our team, Deici! We hope to see you again soon!

You booked a room with 2 queen beds. You brought more people than the capacity of that room. You asked for a rollaway, but due to the arrangement of our 2 queen rooms, we cannot put a rollaway in those rooms as it violates the fire code. We regret your disappointment, but we must comply with local building and safety codes.

Good Morning Sheyla, I apologize that the reserved accessible suite was a concern and the non accessible suite with a standard tub shower was not available during your visit. We hope to see you again soon!

Good Day! Thank you for choosing our Hampton Inn & Suites Bartram Park! Our team members will be very excited to hear that you enjoyed your visit with us! We are committed to our Hilton philosophy - be Real, Attentive, Cheerful, Flexible, Thoughtful, Honest and Caring!! Please come back again soon!

Greetings Jo Ann, Thank you for your kind words regarding our friendly team members. We apologize for your delay in checking in and truly appreciate your patients. Please return soon so you may see our new facility! Safe travels!

Good Afternoon Francis, Our team members will be so happy to see your kind review, which we thank you for. Please come back again soon!

Wow! Thank you Wildeson for the 5 star review! Our team members will be happy to hear that you enjoyed your stay with us. Come back again soon!

Hi Thomas, Having so many restaurants and shopping options near the hotel is wonderful, and many are within walking distance. Please come back again soon!

Dear Pedro, We are so pleased to see your 4 star review. Next time you visit the Jacksonville, FL area, we'd love to have you stay with us again!

Hi Dianne, We love providing outstanding customer service for each of our guests. Thank you for your kind words and we hope to see you again soon!

Good Afternoon Dianne, You're right, our on the house hot breakfast buffet is yummy! Hope to see you again soon!

We are very happy to hear that our hotel was exactly what you were looking for as well as being comfortable. We are very sorry to hear that your guest room keys were deactivating, which was rectified. Please come back again soon!

Hi Lisa, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and we are happy to hear that we delivered! Thank you for your 10 star review!

Thank you for the 5 star review, Paul! It is greatly appreciated by our team! It will be a pleasure to welcome you back again soon!

Wow! Thank you for the 5 star review, Bill! It was a pleasure to have you as our guest. Please return soon!

This is certainly not a typical review for us on Expedia and we have not had a Juan as an Expedia guest in the last month, so I am going to assume that the wrong hotel was reviewed.

Good Morning Neil, Your 5 star review is greatly appreciated by our team! Thank you for selecting our hotel and we look forward to your next arrival!

Good Morning Ludy, Having so many nearby restaurants and shopping is very convenient. We're so happy to hear that you were able to pick up medicine for your grandson, hopefully he's feeling better now.

Hello Douglas. I wish you had asked us about your AC issues, because we could have helped. As for the sausage, this was a substitute sent to us by our supplier for a sausage which was out of stock, but it was not fake chicken. Breakfast is probably the most subjective of all review areas. On any given day, we will have people who love the breakfast and others not so much. Thanks for staying with us.

Greetings Kelly, You're right, there are so many nearby restaurants and shopping that you may walk to from the hotel, as well as having easy access to the Interstate but without hearing the noise. It will be a pleasure to welcome you back into our home again soon!

Hi Lynn Roth, you're right, our team member Michelle is very knowledgeable as well as attentive to each of our guests. She is a great ambassador for each of our team members and we love having her on our team. It will be a pleasure to welcome you back into our home again!

Thank you for the 5 star review, Steven. We love our 5 star guests and hope you return again soon!

Good Afternoon Jacqueline, We appreciate your 5 star review regarding our hotel as well as our friendly and welcoming team members. Come back again soon!

Thank you for your kind words regarding our manager on duty, Deborah. It is always a pleasure to meet wonderful guests such as yourself!

Good Morning Robin, Our team members will be very excited to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

Dear Brevie, Thank you for the review and hope during your next visit, you may experience our outstanding customer service that we are known for.

Hi Edgardo, We are so pleased to see your 5 star review and that you enjoyed your stay with us. Next time that you're in the Jacksonville area, we'd love to have you stay with us again!

Fantastic News, Richard! Our team members will be very happy to see that your stay was a perfect 10! Thank you so much! It will be a pleasure to welcome you back into our home again soon!

Searching from the beginning of January, we do not have a Hotels.com reservation under the name of Monica, so we honestly do not know if the correct hotel is even being reviewed here. This review is certainly not typical of the reviews we receive on this site.

Hi Eduardo, Thank you for sharing your experience, and we are happy to enjoyed your stay with us. We look forward to seeing you again soon!

Wow! Thank you for the outstanding review. Our team members will be very happy to hear that you enjoyed your stay with us! See you soon!

Good Morning Jenny, We appreciate your review, and apologize that we did not provide the outstanding service that we are known for. Please give us another opportunity to shine during your next visit.

We are sorry that we did not provide the superior experience we are known for, Robert. Please give us another opportunity to provide you with our best customer service. Thank you for your time.

Your 4 star review is appreciated by our team. We look forward to seeing you again soon!

Hi Walter, Here at the Hampton Inn & Suites Bartram Park, we always stive to provide the best guest experience and we are happy to hear that we delivered! When next in the Jacksonville area, we hope you'll return to visit us again!

Hello Jose. I am not able to identify you from the name left on the survey, but it is safe to say that your survey is not at all typical of the reviews Expedia guests give us. Our mattresses are the Hilton Serta standard and are not even old. However, bed comfort is very subjective, and in the same beds, we will get surveys saying they are wonderful, too soft and too hard. Our blankets are also Hilton standard. Thank you for staying with us.

Good Morning Rona, Thank you for sharing your experience, and we are happy you enjoyed your stay with us. Please return again soon!

Good Morning Laura, We apologize for the noise that you experienced outside your room, which was out of our control. We will gladly investigate any issues once reported as your stay with us is most important. Please visit us again soon.

Hi Robert, We are appreciative of your 4 star review. It is always a pleasure welcoming you into our home and hope to see you again soon.

Good Afternoon Scott, your 5 star review is greatly appreciated by our team members! Please come back again soon.

Greetings Harry, Thank you for the 5 star review! Our team members will be very happy to hear that you enjoyed your stay with us. Please come back again soon!

You're right, our rooms are very large, quiet and comfortable, Linda. Thank you for your kind words regarding our outstanding team members who provided good service. Please come back again soon!

Hi Samuel, Thank you for the 4 star review. We're happy to hear that you enjoyed your stay with us. Please let us know how we could make it a 5 star review next time you visit . Thank you and we hope to see you soon!

Hi Dean, Thank you for the 5 star review! We hope to see you again soon!

Good Afternoon Dian, Getting a great nights sleep is very important, especially when traveling. We look forward to seeing you again in the near future.

Hello Mary Ann. We firmly believe that you have reviewed the wrong hotel. We have not had a guest named Mary Ann in the month of December, we have not had any towel racks fall from the wall, and this is certainly not an accurate description of our breakfast.