Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 722 de 1229 opiniones" "
10 - Excelente
722
Puntuación de 8, es decir, Bueno. Basada en 269 de 1229 opiniones" "
8 - Bueno
269
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1229 opiniones" "
6 - Aceptable
94
Puntuación de 4, es decir, Malo. Basada en 70 de 1229 opiniones" "
4 - Malo
70
Puntuación de 2, es decir, Terrible. Basada en 74 de 1229 opiniones" "
2 - Terrible
74
9.0/10
Limpieza
9.0/10
Servicio y personal
8.6/10
Servicios
8.6/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Luis
Viaje familiar
6 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luis
Se hospedó 1 noche en diciembre de 2023
Respuesta de Janet, el 12 ene. 2024
Dear Luis,Thank you for the awesome rating on our Hyatt Regency Jacksonville Riverfront! It is obvious by your rating we succeeded in providing nothing short of a stellar experience. It was a pleasure having you as our guest. We look forward to welcoming you back again.Warm regards,
10/10 Excelente
Juan Alejandro Loera
Viaje familiar
12 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dear Juan,We would like to thank you for being our guest at the Hyatt Regency Jacksonville Riverfront. We appreciate you taking the time to review our property. We are extremely pleased to hear you enjoyed the excellent service and attention provided by our staff. We hope to have the opportunity to host you again and provide another great experience. Warm regards,
8/10 Bueno
vilma
Viaje en grupo
21 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena estadía
Buena estadía ., convivió excelente ., atención de primera
vilma
Se hospedó 3 noches en julio de 2023
10/10 Excelente
Ana
Viaje familiar con niños
2 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Ana
Se hospedó 2 noches en julio de 2023
Respuesta de Michaela, el 3 ago. 2023
Hi Ana. Thank you for being our Guest at Hyatt Regency Jacksonville. I appreciate your time and review. We can't wait to have you back with us in the future and are always here to assist. Have a great day!
10/10 Excelente
Luis
Viaje familiar
11 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bonito y muy linda vista
Luis
Se hospedó 1 noche en septiembre de 2022
Respuesta de Tonya, el 12 sept. 2022
Dear Luis,We are delighted your stay was very nice and you enjoyed the views. Thank you for staying with us at the Hyatt Regency Jacksonville!Warm regards,Tonya
10/10 Excelente
Cecilio
Viaje familiar
19 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpieza y servicio
Cecilio
Se hospedó 2 noches en agosto de 2022
Respuesta de Keri, el 20 ago. 2022
Hello Cecelio,Thank you for your 5 out of 5 review! We're delighted to hear that you enjoyed both the service and the cleaning. We hope to welcome you back again soon in the near future!Kind Regards,Keri
8/10 Bueno
DORIS
Viaje familiar
16 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No lo recomiendo para familias en vacaciones
Hotel en downtown Jacksonville, nada atractivo. Hay que utilizar el automóvil para ir a otras zonas y tener opciones para comer. Lejos de la playa.
DORIS
Se hospedó 1 noche en agosto de 2022
10/10 Excelente
Luis
27 jul. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hermosa propiedad
Luis
Se hospedó 1 noche en julio de 2022
Respuesta de Toya, el 29 jul. 2022
Hell Luis,
Thank you for your review and perfect score. We're glad that you found our hotel to be beautiful! We appreciate your kind words, and we hope to welcome you back soon!
-Toya
4/10 Malo
Saul
29 ene. 2022
No le gustó: Limpieza
Saul
Se hospedó 3 noches en enero de 2022
10/10 Excelente
Keyshna, Concord
Viaje en pareja, Viaje familiar con niños
5 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Keyshna
Se hospedó 2 noches en diciembre de 2021
8/10 Bueno
Rafael, Naples
Viaje familiar
27 dic. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bonito hotel, bien ubicado!
Rafael
Se hospedó 1 noche en diciembre de 2021
10/10 Excelente
Jonas
Viaje familiar
30 nov. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Jonas
Se hospedó 1 noche en noviembre de 2021
4/10 Malo
JOSE ANTONIO
Viaje familiar
23 sept. 2021
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
NO CREEO REGRESAR A MENOS QUE NO HAYA OTRA OPCION
BIEN UBICADO, PERSONAL POCO ATENTO, NOS ENTREGARON LA HABITACION MAS TARDE DE LA HORA ESTIMADA ESTO NOS COMPLICO LA ESTADIA Y LOSPLANES, EL ESTACIONAMIENTO ES DE CUOTA EXTRA, NO INCLUYE NINGUN ALIMENTO, MI EXPERIENCI ME DICE QUE ESTA SOBREVALUADO
JOSE ANTONIO
Se hospedó 1 noche en septiembre de 2021
10/10 Excelente
john
Viaje en pareja
23 may. 2024
The room was clean and comfortable. The staff was professional and friendly. The bar was nice.
john
Se hospedó 1 noche en mayo de 2024
Respuesta de Ana, el 23 may. 2024
Dear John,We appreciate your feedback. It was a pleasure to host you during your stay in Jacksonville. We're glad to hear you enjoyed our hotel's cleanliness, the service provided by our team, the bar, and that you were comfortable. We hope to see you again soon!
10/10 Excelente
Reinaldo, Suwanee
21 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent, close to nice bars, walkable streets!
Highly recommended
Reinaldo
Se hospedó 1 noche en marzo de 2024
Respuesta de Ana, el 21 may. 2024
Greetings Reinaldo,We appreciate your excellent feedback. We are delighted that you enjoyed your stay and the convenience of our location. We hope to see you the next time you visit Jacksonville!
6/10 Aceptable
bryan
Viaje de negocios, Viaje familiar
16 may. 2024
Le gustó: Limpieza, servicio y personal, servicios
Mortons on site was very nice. Food and Experience was legendary. No hot water in shower (only luke warm) Notified front desk and they sent maintenance while we were at supper. No improvement.
bryan
Se hospedó 1 noche en mayo de 2024
Respuesta de Melinda, el 16 may. 2024
Dear bryan,Thank you for taking the time to review our property. We are so glad to hear you had a great experience at Mortons. Please allow me to apologize for the lack of hot water you experienced, we will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront again soon for a better experience. Warm regards,Melinda
8/10 Bueno
Rachel
16 may. 2024
Le gustó: Limpieza
Property was a little outdated but clean. Was super busy due to concert
Rachel
Se hospedó 1 noche en mayo de 2024
Respuesta de Candace, el 17 may. 2024
Dear Rachel,Thank you for your rating & review of our hotel. We hope you enjoyed your stay and the concert! We look forward to welcoming you again at Hyatt Regency Jacksonville Riverfront.Warm regards,Candace
10/10 Excelente
Jessica
Viaje familiar
14 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about especially the staff
Jessica
Se hospedó 2 noches en mayo de 2024
Respuesta de Jamie, el 15 may. 2024
Dear Jessica,Thank you for your great review and rating for our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us, and to hear that our team left a positive impression on your stay experience. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
10/10 Excelente
Dina
14 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed the river walk right in front of the hotel and the dolphins swimming and playing in the river.
Dina
Se hospedó 1 noche en mayo de 2024
Respuesta de Gale, el 14 may. 2024
Good afternoon, Dina,Thank you for such a kind review! We look forward to seeing you again in the near future.Warm Regards,
6/10 Aceptable
Scott
Viaje en pareja
13 may. 2024
Le gustó: Servicio y personal
Everything looked old and worn. Outdated. Not impressed with the restaurants. No Coca-Cola products. Restaurants too expensive for what you get.Room looked outdated and dusty. Carpets need cleaning, tub old and rusting.
Scott
Se hospedó 2 noches en mayo de 2024
Respuesta de Brittney C., el 14 may. 2024
Hello Scott,Thank you for sharing your experience with us. We are sorry to hear that you did not have a pleasant stay. This is not the experience we wish you to have. Your feedback will be shared with our management team as your review helps to directly impact your future stays. We hope to be able to welcome you back in the future.
8/10 Bueno
Christina
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Christina
Se hospedó 1 noche en mayo de 2024
Respuesta de Brittney C., el 14 may. 2024
Hi Christina,We appreciate your review. Thank you for your visit and we hope to see you again soon.
10/10 Excelente
Susan
Viaje en pareja
12 may. 2024
Le gustó: Servicios
Everything
Susan
Se hospedó 2 noches en mayo de 2024
Respuesta de Jamie, el 13 may. 2024
Dear Susan,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
10/10 Excelente
albert c
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
albert c
Se hospedó 1 noche en mayo de 2024
Respuesta de Brittney C., el 14 may. 2024
Hello albert c,Your awesome 5-star rating is much appreciated. We are thrilled to learn that you had a great experience, and we look forward to your future stays with us.
6/10 Aceptable
Deb
Viaje en pareja
11 may. 2024
No le gustó: Servicio y personal
The staff lacked a friendly persona. At checkout, the printer was broken and a receipt was supposed to be emailed, but was never received. If you have the stature of a preschooler then you should have no problem using the toilet in the room; otherwise, ask for a handicap accessible room. Morton's was exceptional for dinner.
Deb
Se hospedó 1 noche en mayo de 2024
Respuesta de Tieysha, el 12 may. 2024
Hello Deb,Thank you so much for your rating as well as your feedback. We are so sorry to hear that our staff laced a friendly persona, you didn't receive your emailed receipt, and that the toilet seat in your room didn't meet your expectations. We are so grateful to hear that Morton's dinner was exceptional. We hope we will have the pleasure of welcoming you back to Hyatt Regency Jacksonville Riverfront in the future.Best Wishes,
8/10 Bueno
Crystal
8 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The parking spots in the detached parking garage are very narrow. Difficult parking a compact SUV. Also, the rate to use the garage is $30 per day, which I believe was overpriced for the tight spacing.
Crystal
Se hospedó 1 noche en mayo de 2024
Respuesta de Shelly , el 9 may. 2024
Hello Crysta! Thank you for taking the time to review your stay with us. We do apologize for the issues you described with the parking. We will be sure to share your comments with our upper management. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards Shelly
10/10 Excelente
Cayla, VIDALIA
6 may. 2024
Cayla
Se hospedó 1 noche en mayo de 2024
Respuesta de John, el 8 may. 2024
Hello Cayla,Thank you for adding this review of our Hyatt Regency Jacksonville. I am glad you liked our property. I hope you can visit again.Best Regards,John
10/10 Excelente
Annette
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Annette
Se hospedó 2 noches en mayo de 2024
Respuesta de Betsy, el 7 may. 2024
Dear Annette,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
2/10 Terrible
Vrundaben
5 may. 2024
Vrundaben
Se hospedó 1 noche en abril de 2024
Respuesta de Rebecca, el 7 may. 2024
Hello Vrundaben,Thank you for your feedback regarding your recent stay at Hyatt Regency Jacksonville. If you would like to discuss your experience further feel free to reach out to us on social channels.Warm regards,Rebecca
2/10 Terrible
Sara
Viaje en pareja
5 may. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Where do I start. We stayed here for the Luke Combs concert. We checked in and discovered upon entering the room that the A/C wasn’t working. After calling the front desk and talking to the people who stayed in our room the night before we discovered the A/C had been broken then, and they still put us in that room. It was 80 degrees in there at 4 pm. They finally came and “fixed it” after 8 pm. We went down to the tavern for dinner - just don’t. The service was AWFUL. Nonexistent awful. Good luck getting an elevator. Checking out we had to wait for 3 elevators. 45 minute wait to get coffee in the morning. Don’t even get me started on the parking situation. We waited 45 minutes to get out of the parking garage. From check in to leaving the parking garage, the service was nonexistent. The manager did comp part of our stay but you literally could not pay me to stay here again.
Sara
Se hospedó 1 noche en mayo de 2024
Respuesta de Jamie, el 6 may. 2024
Dear Sara,Thank you for taking the time to review our Hyatt Regency Jacksonville. We sincerely apologize for the multiple issues you encountered during your stay with us. Rest assured; we will address these issues with our team to ensure that similar incidents do not occur in the future. Your feedback is valuable to us, and we will use it to make improvements to our services and facilities. We hope you'll consider staying with us again, we truly hope to have the opportunity to provide you an enhanced stay experience in the future.Warm regards,Jamie
10/10 Excelente
Jaime
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jaime
Se hospedó 1 noche en mayo de 2024
Respuesta de Jamie, el 6 may. 2024
Dear Jaime,Thank you for taking the time to leave our Hyatt Regency Jacksonville a perfect 5/5 rating! It was a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie
10/10 Excelente
Ken
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ken
Se hospedó 1 noche en abril de 2024
Respuesta de Jamie, el 6 may. 2024
Dear Ken,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest again in the future!Warm regards,Jamie
10/10 Excelente
BRANDY
4 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to everything, quiet, very clean. Beautiful River view
BRANDY
Se hospedó 1 noche en mayo de 2024
Respuesta de Tania, el 5 may. 2024
Hello BRANDY,Thank you for the 5-star feedback. We are happy that you loved how convenient, clean and quiet the hotel was during your stay. We hope to have the opportunity to have you as a guest with us again.Warm regards,Tania
10/10 Excelente
Sheryl, Ventura
Viaje familiar
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean, nice size rooms, good location
Sheryl
Se hospedó 1 noche en abril de 2024
Respuesta de Tania, el 2 may. 2024
Hi Sheryl,Thank you for the 5-star rating. We are happy to hear that the location was good, the rooms were nice & clean, and the staff was friendly. We appreciate you for choosing Hyatt Regency Jacksonville Riverfront.Best wishes,Tania
8/10 Bueno
MARIA
Viaje familiar
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like the view overlooking St. John’s River. It was very quiet and the staff was very friendly. The only negative thing was the parking price of $29 overnight. It was very expensive to park at tue parking garage.
MARIA
Se hospedó 1 noche en abril de 2024
Respuesta de Ana, el 30 abr. 2024
Dear Maria,Thank you for your feedback. It was a pleasure to have you as our guest during your stay in Jacksonville. We're glad you enjoyed your time with us, and the service provided by our staff. We hope to see you again!
4/10 Malo
Eric, Clermont
Viaje familiar
28 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We’ve stayed there before to see Hamilton during covid. Fast forward a few years and this hotel and the surrounding area is taken a huge nose dive.
It took 10 minutes for the shower to heat up, the sink was clogged, and the hall ways smell like pot.
Walking around the hotel you will encounter homeless people and low lighting.
We will never stay there again, and will never recommend this place.
Eric
Se hospedó 1 noche en abril de 2024
Respuesta de Laura, el 29 abr. 2024
Dear Eric,We are so sorry to hear of your negative experience and would like the opportunity to discuss this with you further. Please reach out to us on our social or chat channels for further assistance. We hope to hear from you soon. Best regards,
6/10 Aceptable
Ashley
27 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Why would you only offer shampoo conditioner and body wash that all have nuts in them when 1 out of 7 people have a nut allergy. Almost killed my daughter.
Ashley
Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 27 abr. 2024
Dear Ashley,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda
10/10 Excelente
Marie
Viaje en grupo
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This has been my second stay here in Jacksonville- will definitely be back as needed.
Marie
Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 20 abr. 2024
Dear Marie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda
10/10 Excelente
WILLIAM
Viaje familiar
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The customer service was awesome. Thank you Joy from the front desk.
WILLIAM
Se hospedó 3 noches en abril de 2024
Respuesta de Melinda, el 18 abr. 2024
Dear Willaim,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and that you received awesome customer service from Joy. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda
10/10 Excelente
Wes
Viaje en pareja
11 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome Stay!!
Wes
Se hospedó 1 noche en marzo de 2024
Respuesta de Betsy, el 7 may. 2024
Dear Wes,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt your stay at our hotel was awesome. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excelente
Quetina
Viaje en pareja
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
River view
Quetina
Se hospedó 1 noche en abril de 2024
Respuesta de Jamie, el 8 abr. 2024
Dear Quetina,Thank you for your great 5/5 rating and review of our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
8/10 Bueno
STEPHEN
6 abr. 2024
STEPHEN
Se hospedó 1 noche en abril de 2024
Respuesta de Janet, el 26 abr. 2024
Dear Stephen,Thank you for taking the time to rate our property. We are pleased to know that overall, you had a good experience. We hope to welcome you back to our Hyatt Regency Jacksonville Riverfront again soon.Warm regards,
2/10 Terrible
Sameer
Viaje de negocios
3 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
See above
Sameer
Se hospedó 1 noche en marzo de 2024
Respuesta de Melinda, el 3 abr. 2024
Dear Sameer,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda
10/10 Excelente
Terri
Viaje con mascota, Viaje familiar
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found the Riverwalk area is peaceful and relaxing. Our family members enjoyed the electric scooters and got around the local area that way. The hotel staff was exceptionally friendly and helpful. We slept well, nice facilities, and we enjoyed the rooftop pool. It is dog friendly as well.
Terri
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle, el 1 abr. 2024
Dear User, Thank you for your feedback. We are glad to see everything went well and exceeded your expectations. From the Pool to the pet friendly policy. We thank you for sharing your feedback. We hope to have the opportunity to welcome you again the next time you are in the area. Best Regard
10/10 Excelente
Holly
31 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Holly
Se hospedó 1 noche en marzo de 2024
Respuesta de Travis, el 31 mar. 2024
Hello Holly!Thank you for taking the time to provide your review of our hotel. It is great to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis
10/10 Excelente
Liezel
30 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer services
Liezel
Se hospedó 1 noche en marzo de 2024
Respuesta de Travis, el 31 mar. 2024
Hello Liezel!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis
6/10 Aceptable
Steve
27 mar. 2024
Le gustó: Limpieza y servicio y personal
Steve
Se hospedó 2 noches en marzo de 2024
Respuesta de Rebecca, el 28 mar. 2024
Hello Steve,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. It was our pleasure to welcome you. We hope to welcome you back again.Warm regards,Rebecca
10/10 Excelente
michael
Viaje en pareja
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel
michael
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamie, el 25 mar. 2024
Dear Michael,Thank you for your great review of our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest the next time you are visiting Jacksonville!Warm regards,Jamie
8/10 Bueno
Jenna
Viaje familiar
22 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios
Lobby and restaurants are great, but the rooms are lacking. The beds were not very comfortable and the linen was scratchy. Walls were paper thin and you could hear every person talking outside in the hall.
Jenna
Se hospedó 2 noches en marzo de 2024
Respuesta de Lindsey, el 22 mar. 2024
Dear Jenna,Thank you for your feedback. We are happy to hear you enjoyed the lobby and restaurants. Sorry to hear that the beds were not comfortable, and you had noise issues. We would love to welcome you back for a better experience in the future! Best Wishes
10/10 Excelente
Leticia
21 mar. 2024
Le gustó: Condiciones de la propiedad
Very clean
Leticia
Se hospedó 3 noches en marzo de 2024
Respuesta de Betsy, el 21 mar. 2024
Dear Leticia,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was very clean. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
2/10 Terrible
John
Viaje de negocios
20 mar. 2024
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Arrived at property and could not shower. Very little water pressure. Flow 2” from the wall at best. Decided to carpet clean at 7am in the hallway. Left dryers on in hallway until 10pm. Couldn’t adjust temp of thermostat in my room up or down. Charged $18 for one toothpaste and $30 for one razor. Area around hotel is not good at all. Yikes. Restaurant staff was great.
John
Se hospedó 3 noches en marzo de 2024
Respuesta de Betsy, el 21 mar. 2024
Dear John,Thank you for the feedback. We regret to hear you had a bad experience due to issues with your room. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,