2/10 Terrible
Lyudmila R.
27 feb. 2024
No le gustó: Limpieza
Unsanitary Living Conditions
We booked this house for an extended stay- 5 weeks. The pictures looked alright and notice there are no pictures of the exterior- there is a reason for it. The house had rat poop all over, had rotting, musty smell throughout, including the bed sheets. They had rats living under the floor boards in the kitchen- the rats would run around the house all night long and ate through our garbage the first night (the only night we stayed there). The pictures online are very photoshopped- the house is in a really bad condition. The floors have holes in them because they are rotting. One of the windows in the master had a broken window. The rug in the bathroom looked like it was never washed. The carpets had lots of stains everywhere. The smell was horrendous. We tried to communicate with the property management company, but they only had an email, and the phone number they provided- no one would answer. At first they tried to deny any of those things until we sent them pictures. Then they offered us another house, but they would not allow us to view it before moving over. Needless to say, we declined their offer and made a claim with VRBO. Thankfully VRBO sided with us after viewing the pictures and videos and refunded us. This was the worst experience ever.
Lyudmila R.
Se hospedó 33 noches en enero de 2024