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Opiniones de Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
5597 South 9Th Street, Kalamazoo, MI

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 498 de 1007 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 329 de 1007 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1007 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1007 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 1007 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Petra

Viaje familiar
Le gustó: Limpieza y servicio y personal
Excelente para descansar
Se hospedó 2 noches en septiembre de 2022
Respuesta de Amber Assistant General Manager , el 10 oct. 2022
Thank you for staying with us.

10/10 Excelente

David, Detroit

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is clean and the breakfast is good, the juice was good
Se hospedó 1 noche en mayo de 2019

6/10 Aceptable

Marcos, San German, PR

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
El lugar es uno bonito y tranquilo. accesible por varias vias. El personal en general fue muy amable aunque una noche cuando llegamos la persona que estaba en el front desk subio tran nosotros al cuarto y llamo a la puerta alegando que se estaban quejando que estabamos haciendo ruido y nosotros acababamos de llegar. esa accion daño la buena impresion que tenia.
Se hospedó 5 noches en abril de 2018

10/10 Excelente

Catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here is wonderful. The hotel is very affordable with a nice breakfast with many options. Guest laundry in premises.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Robert

Viaje en pareja
The bed was comfortable. Easy acess location
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jenna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Kwang, Fremont

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The man at the front desk is very nice. The hotel room is clean, but the water in the shower does not drain well for room#109. It need to be fixed immediately for the next guest.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Robert, Ciudad Juarez

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not very convenient location. The hotel was short staffed with only 2 cleaning staff for 74 rooms but everything was ok, credit to the staff
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jamil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed for two nights. Phone didn’t work in first room. Room changed quickly. Needed to let the water run for several minutes before it got hot. TV input had to be set manually with the physical buttons on the side of the TV. Once input selected, OK to use remote. Literally took 10 seconds or so, but it shouldn’t be that way. Mini fridge and microwave in room, convenient Quiet. Comfortable bed. Breakfast area was crowded so I didn’t try their breakfast as I had limited time. Several fast food restaurants nearby. Quick access to/from I-94. Kyle is very professional and accommodating.

8/10 Bueno

Marshall

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just a lovely place. Kyle, the Manager, was extremely helpful and welcoming. Superb employee.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Stacey

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room, good price
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Marney, Saint Clair

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a decent property for the cost. Right near the expressway - quiet- super clean- just right for what we needed. We had commencement at Western Michigan and this place is the perfect distance to campus. Would highly recommend . Staff was great too- very helpful and extremely friendly.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Na
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jesse

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just what i needed.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property and staff were fine. Nothing over the top, but a good value for a clean room. Breakfast was meh, but the stay was cheaper…so whatever. I’d book it again.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Caroline

Viaje en pareja
Le gustó: Servicio y personal
Too noisy on the first floor
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kalyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great experience. Don't stay at hotels much but it was perfect for what I needed it for. Friendly staff no issues. Clean room and clean lobby. No bad smells. Really spacious bathroom which was nice!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brittney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed one night. Quiet stay. Biscuits, gravy, and sausage on the breakfast was a great surprise!
Se hospedó 1 noche en abril de 2024
Respuesta de Amber Assistant General Manager, el 12 abr. 2024
Brittney,So glad you stayed with us and thank you for sharing your feedback.

4/10 Malo

Jessica

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We always check the bedding at hotels. The mattress cover under the main sheet was stained with urine and blood so we removed that immediately. The bath towels were also stained. All linens must not be bleached. We did not realize that the travel lodge was a complete separate building for having coffee and breakfast so we had to walk to the main building. There were a bunch of work trucks parked in the lot that headed to work early morning. There was a lot of beeping and engines roaring. Price was decent but you definitely get what you pay for.
Se hospedó 1 noche en abril de 2024
Respuesta de Amber Assistant General Manager, el 12 abr. 2024
Jessica, I am not sure if your have the wrong hotel but we DO not have a separate lodging area for our guest for breakfast. I am sorry for your inconvenience. Next time you can stay with us and have a much better experience.

10/10 Excelente

Jonathan

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our bathroom needed a couple items taken care of by Maintenance. I brought it to the attention of the Front Desk and it was resolved quickly! Thank you! We will stay here again!
Se hospedó 2 noches en abril de 2024
Respuesta de Amber Assistant General Manager, el 12 abr. 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again soon.

6/10 Aceptable

John

Viaje familiar
Le gustó: Limpieza y servicio y personal
The hotel was clean, quiet, and conveniently located. The complimentary breakfast was not great, but also not notably worse than typical for hotels in this price range. We had two problems, however. First, several of the electrical outlets in our room did not work, which I discovered after the first night when I found that my phone had not charged at all. Second, the hot water in the bathroom was never better than lukewarm. I don't know if other rooms had the same electrical problems, but the water issue was apparently widespread.
Se hospedó 2 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 5 abr. 2024
John, Thank you for staying with us and sharing your experience. We appreciate you taking the time to share the above information so we can address these issues for our next quest. We look forward to seeing you again soon.

10/10 Excelente

Stéphane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Très bon lit
Se hospedó 1 noche en abril de 2024
Respuesta de Amber Assistant General Manager, el 5 abr. 2024
Thank you so much for staying with us and sharing your experience.

8/10 Bueno

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 5 abr. 2024
Natalie, Thank you for staying with us.

10/10 Excelente

Raymond, Nepean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean and quiet room with good parking. Staff at the front desk is friendly and efficient. Also called us to ensure everything is fine.
Se hospedó 1 noche en abril de 2024
Respuesta de Amber Assistant General Manager, el 5 abr. 2024
Thank you for staying with us. We look forward to seeing you at your next visit.

4/10 Malo

Lisa, Ironwood

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
We didn't get any sleep for the first 3 nights. Screaming, yelling, crying, etc. ALL night!!! We had a king bed which literally took up the whole room. There was barely any room to walk. The comforter was not clean. Yuk.
Se hospedó 4 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 5 abr. 2024
Lisa, Thank you for staying with us. Due to have a full hotel for the State Wrestling Tournament I apologize for any inconvenience. We hope you stay with us again in the future.

6/10 Aceptable

Marty, Alliston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Several problems with noise. Night staff vacuuming the lobby at midnight. Room next to us awake at 4am. Noise carried between hall ways to rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Marty, Thank you for staying with us and sharing your feedback it will be shared with the staff to ensure your next stay will be better than your last.

4/10 Malo

Linda

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Thank you for staying with us Linda.

4/10 Malo

Andrea

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Thank you for staying with us.

6/10 Aceptable

Charan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property had dated bathrooms. Also, the breakfast was cold and not very fresh.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Charan, Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Alysia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was pretty good, around the toilet was a little dirty as was the bathroom floor. It was very loud, kids were running all over, late into night. The good things were the staff, bed and pillows were great!
Se hospedó 2 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Alysia, Thank you for staying with us, We appreciate your feedback.

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Thank you John.

8/10 Bueno

Michael

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was just OK. Could use improvement.
Se hospedó 2 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 1 abr. 2024
Thank you for sharing your feedback. We appreciate you staying with us.

10/10 Excelente

Atiyah

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very clean and food was good
Se hospedó 3 noches en marzo de 2024
Respuesta de Amber Assistant General Manager, el 17 mar. 2024
Thank you very much for staying with us. We appreciate you sharing your feedback.

10/10 Excelente

Autumn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always clean and quiet.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amber Assistant General Manager , el 17 mar. 2024
Thank you Autumn for staying with us. We appreciate your feedback and look forward to your next visit .

10/10 Excelente

Abhijith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amber Assistant General Manager, el 17 mar. 2024
Thank you for staying with us and sharing your feedback. We appreciate it and look forward to seeing you again soon.

6/10 Aceptable

Holly

Viaje familiar
Le gustó: Servicio y personal
Room was ok but super small. Ok for cleanliness. Not a bad place for the price.
Se hospedó 2 noches en febrero de 2024
Respuesta de Amber Assistant General Manager , el 22 feb. 2024
Holly, Thank you for staying with us. We appriecate your feedback and look forward to seeing you again soon. Please share with us and your next visit how we could make it a 5 for you.

4/10 Malo

Vanessa, Rochester

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff was great! Walls are paper thin could hear every conversation going on around me from other rooms like they were in my room! The breakfast was awful very low quality options
Se hospedó 2 noches en febrero de 2024
Respuesta de Amber Assistant General Manager , el 22 feb. 2024
Vanessa, Thank you for staying with us and taking the time to share your feedback. We appreciate it.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Amber Assistant General Manager, el 22 feb. 2024
Jennifer,Thank you for staying with us and sharing all your feedback. We appreciate it and look forward to seeing you again soon.

6/10 Aceptable

Torrie

Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manager, el 22 feb. 2024
Thank you for staying with us. We appreciate your feedback and look forward to seeing you at your next visit and make it a 5 out of 5 .Amber

4/10 Malo

Ray

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty, bad shape, cramped.
Cramped and dirty. The sheets were dirty, with hair on the pillows. Mold/mildew in the shower, and needs a remodel. Tub has a big chip out of the enamel. Tight space for two beds.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber Assistant General Manager, el 31 ene. 2024
Ray , Our rooms with two queen beds are normal sized hotel rooms. I am sorry your felt cramped. All rooms have been remodeled, we will share this information with our staff . We appreciate your business and look forward to seeing you in the future.

10/10 Excelente

Moya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was excellent.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber Assistant General Manager , el 31 ene. 2024
Thank you for staying with us and sharing your feedback. We appreciate your business and look forward to seeing you in the future.

10/10 Excelente

edgardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Amber Assistant General Manager , el 18 ene. 2024
Thank you so much for staying with us and sharing your feedback. We appreciate you and look forward to seeing you at your next visit.

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber Assistant General Manager, el 4 ene. 2024
Thank you for staying with us, We would like your feedback regarding your stay so we can share it with our staff and make your next stay more enjoyable.

2/10 Terrible

Cliente verificado

Noise, nudity and no sleep
This hotel was not dirty and it didn't smell bad. Those are the highlights of my stay. The walls are extremely thin, so I heard EVERYTHING, that was happening around me. The neighbors upstairs had a new years eve party, next door fighting all night long. Here's the big one, at 3 am I went down the hall and encountered a naked man standing in the laundry room :/
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber Assistant General Manager, el 4 ene. 2024
Thank you for staying with us and sharing your feedback. It being New Years Eve we did have more excitement that normal. I assure you our staff did everything they could to keep it to a minimum. We do apologize and look forward to seeing you at your next visit.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice simple neat clean hotel. Easy to get to, ample parking, and easy access after hours.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Amber Assistant General Manager , el 4 ene. 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you at your next Visit.

8/10 Bueno

Katherine

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
OK hotel
Smallest hotel room we’ve ever stayed in. There was blood on the cover to the bed that we did not notice until we were leaving in the morning. Breakfast wasn’t bad; several options including DYI fresh waffles. Staff was helpful and friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber Assistant General Manager , el 22 dic. 2023
Thank you for staying wit us and sharing your feedback. We look forward to seeing you again soon.