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Serene Kandy

Propiedad de 4.0 estrellas

Elige las fechas para ver precios

Opiniones

8.0 de 10,
Muy buena

Servicios principales

  • Alberca
  • Estacionamiento incluido
  • Wifi gratuito
  • Restaurante
  • Aire acondicionado
  • Desayuno disponible
El precio actual es de $1,051 MXN
$1,364 MXN en total
impuestos y cargos incluidos
28 may. - 29 may.
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Propiedades similares

Alberca al aire libre
Sevana City Hotel Kandy
Kandy
  • Alberca
  • Wifi gratuito
  • Restaurante
  • Desayuno disponible
8.8 de 10, Excelente, 565 opiniones
El precio actual es de $445 MXN
$583 MXN en total
impuestos y cargos incluidos
24 may. - 25 may.
Sevana City Hotel Kandy
Comparar propiedades similares

Políticas

Check-in

Inicio de check-in: 07:00. Fin de check-in 23:30
Check-in fuera del horario establecido sujeto a disponibilidad
Edad mínima para hacer el check-in: 18 años

Check-out

Check-out antes de las 12:00
Check-out sin contacto

Instrucciones especiales de check-in

La propiedad ofrece servicios de traslado desde el aeropuerto (pueden aplicar cargos). Los huéspedes deberán ponerse en contacto con la propiedad con su información de llegada antes de viajar, utilizando los datos que aparecen en la confirmación de la reservación.
La recepción está abierta todos los días, de 06:00 a 00:00.
La recepción tiene un horario limitado.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Formas de acceso

Servicio de recepción (horario limitado)

Mascotas

No se aceptan mascotas ni animales de servicio

Niños y camas adicionales

Los niños son bienvenidos.
Se puede hospedar gratis un menor de hasta 6 años siempre y cuando utilice las camas existentes de la habitación de su padre o tutor.
Hay camas extra disponibles por USD 10.0 por día.

Formas de pago

Información importante

Cargos

Deberás pagar los siguientes cargos en la propiedad, que podrían incluir los impuestos aplicables:

  • Cena de gala de Nochebuena (24 de diciembre): USD 60 por adulto
  • Cena de gala de Nochebuena (24 de diciembre): USD 30 por niño de entre 6 y 11 años de edad
  • Cena de gala de Año Nuevo (31 de diciembre): USD 75 por adulto.
  • Cena de gala de Año Nuevo (31 de diciembre): USD 37.5 por niño de entre 6 y 11 años de edad

Incluimos todos los cargos de los cuales nos informó la propiedad.

Opciones extra

  • Desayuno continental: USD 10 por adulto y USD 5 por niño (precios aproximados)
  • Traslado desde/hacia el aeropuerto: USD 80 por vehículo solo ida.
  • Cargo por cama extra: USD 10.0 por día

La lista anterior puede estar incompleta. Además, es posible que los cargos y depósitos no incluyan los impuestos y estén sujetos a cambios.

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta tarjetas de crédito y efectivo
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, detector de humo, sistema de seguridad y botiquín de primeros auxilios
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.

Avisos importantes

Esta propiedad no acepta mascotas ni animales de servicio.

Preguntas frecuentes

¿Hay alberca en Serene Kandy?

Sí, la propiedad cuenta con 8 albercas al aire libre y chapoteadero.

¿Cuánto cuesta hospedarse en Serene Kandy?

Al 22 may. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Serene Kandy el 28 may. 2026 serán a partir de $1,051 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿Serene Kandy acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Serene Kandy?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Serene Kandy?

Inicio de check-in: 07:00. Fin de check-in: 23:30. Es posible hacer el check-in después de la hora establecida, en un horario limitado.

¿A qué hora es el check-out en Serene Kandy?

El check-out es a las 12:00.

¿Serene Kandy ofrece traslado al aeropuerto?

Sí, hay un servicio de traslado desde/hacia el aeropuerto (previa solicitud). Aplica un cargo de USD 80 por vehículo.

¿Dónde se encuentra Serene Kandy?

Este hotel se encuentra en el centro histórico, a 10 minutos a pie de Kandy Viewpoint y Monasterio Malwathu Maha Viharaya. Parque de Gales y Kandy City Centre también se encuentran a 15 minutos. Estación de tren de Kandy se encuentra a 21 min caminando.

¿Puedo cancelar mi reservación de manera gratuita y recibir un reembolso total?

Sí, esta propiedad ofrece cancelación gratuita en tarifas de habitación seleccionadas, ¡porque la flexibilidad es importante! Consulta la política de cancelación de la propiedad en nuestro sitio para obtener más información sobre cualquier excepción o requisito.

Opiniones

Opiniones de

8.0

Muy bueno

8.4

Limpieza

7.2

Ubicación

8.0

Servicio y personal

8.0

Condiciones de la propiedad
Puntuación de 10, es decir, Excelente. Basada en 13 de 40 opiniones
Puntuación de 8, es decir, Bueno. Basada en 17 de 40 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 6 de 40 opiniones
Puntuación de 4, es decir, Malo. Basada en 3 de 40 opiniones
Puntuación de 2, es decir, Terrible. Basada en 1 de 40 opiniones

Opiniones

Opinión verificada

8/10 Buena

christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Se hospedó 2 noches en marzo de 2026
Opinión verificada

10/10 Excelente

Grady

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Se hospedó 3 noches en agosto de 2025
Opinión verificada

10/10 Excelente

Ganesh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Se hospedó 3 noches en septiembre de 2024
Opinión verificada

10/10 Excelente

keith

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Se hospedó 1 noche en septiembre de 2024
Opinión verificada

10/10 Excelente

Barry

Le gustó: Servicio y personal y condiciones de la propiedad
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Se hospedó 2 noches en marzo de 2024
Opinión verificada

8/10 Buena

Trenton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Se hospedó 1 noche en junio de 2025
Opinión verificada

4/10 Mala

phillip

No le gustó: Servicio y personal y comodidad de las habitaciones

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.
Opinión verificada

6/10 Aceptable

Ishbel

Le gustó: Limpieza

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Se hospedó 2 noches en febrero de 2025
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Se hospedó 2 noches en agosto de 2019
Opinión verificada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Se hospedó 1 noche en enero de 2019
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Se hospedó 1 noche en diciembre de 2018
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Se hospedó 2 noches en enero de 2018
Opinión verificada

8/10 Buena

Ajit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Se hospedó 2 noches en enero de 2018
Opinión verificada

10/10 Excelente

Raman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Se hospedó 1 noche en enero de 2018
Opinión verificada

8/10 Buena

Nick

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Se hospedó 1 noche en diciembre de 2017
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Se hospedó 2 noches en diciembre de 2017
Opinión verificada

8/10 Buena

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Good stay in Kandy

Attentive staff, good food
Se hospedó 3 noches en noviembre de 2017
Opinión verificada

6/10 Aceptable

Traveller

Le gustó: Limpieza y servicio y personal

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Se hospedó 2 noches en octubre de 2017
Opinión verificada

8/10 Buena

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Se hospedó 2 noches en octubre de 2017
Opinión verificada

4/10 Mala

Chris

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
Opinión verificada

4/10 Mala

Andrew

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
Opinión verificada

10/10 Excelente

Mette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Skønt hotel !

Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
Opinión verificada

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
Opinión verificada

8/10 Buena

Ranadeep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome
Opinión verificada

6/10 Aceptable

Jarmo

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza

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