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Opiniones de Best Western Plus KC Speedway Inn & Suites

3 out of 5
Best Western Plus KC Speedway Inn & Suites
10401 France Family Drive, Kansas City, KS

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 330 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 172 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 142 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 121 de 1000 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Wilian

Viaje familiar con niños
No le gustó: Limpieza

4/10 Malo

Gladys

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your review we love hearing from our guest. We apologize your stay with us was not great. We hope that you will give us another opportunity.

10/10 Excelente

Norma

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo bien
Se hospedó 2 noches en marzo de 2023
Respuesta de Denessa Threewitt, el 24 mar. 2023
Thank you for your review we love hearing from our guest We look forward to seeing you again in the future.q

10/10 Excelente

Surisaday

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Denessa Threewitt, el 24 mar. 2023
Thank you for your review we love hearing from our guest and we look forward to seeing again in the future.

10/10 Excelente

Luis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito y limpio , cuarto amplio , lo único malo fue que tenía una silla dañada y olvidé reportarla y no dejaron crema para el cuerpo
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2019
Respuesta de maria, el 16 oct. 2019
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 913-334-4440. Sincerely, MARIA K. General Manager Best Western Premier KC Speedway Inn & Suites

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
Lo que no me gusto Falta un poco mas de limpieza!!!
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2019

6/10 Aceptable

Celina

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No good customer service
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Katelyn

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dang

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Micah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big room, coffee, nice bathroom
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Guadalupe

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Estaba muy limpio , todo bien
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Joaquin

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was great. Especially the check in guy.

6/10 Aceptable

Michael, De soto

Nothing
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Cambrey

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Renee

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We reserved three rooms. We had family that reserved four more. One room had a shoe under the chair from the previous stay. One room smelled so bad like something was spoiled. Turning heat on made the smell worse. They had gnats flying around in lobby. At check-in individual checking us in checked us in for one night but we’re staying for three. When questioned if he had it correct he reassured us he did. Hotel staff locked us out of our room the next day until we checked back in. Prices that were quoted changed by 40 plus dollars from original quote that was made at reservation. The event room we reserved for our gathering was not ready and so cold we made the decision to hang out in the lobby instead and asked for a refund. Morning of checkout - checkout as at 11 we went down to say goodbye to family before ten and when we went back up to our rooms at ten we were locked out of our rooms. Horrible place we will not be back!
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Ashtin

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brau

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The pool was cold, and the Hot tub doesn’t work. But the rest are a good hotel
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Once again, the pool was not available for use. Becoming the worst hotel!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice place to stay.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel staff were very nice! Breakfast was good! We stayed on the 2nd floor, we heard lots of kids running on the floor above us which stopped near our bedtime though.
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Ryan

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Diana

Viaje familiar
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Kristi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a blast
We had a great time, the pool needs some work but we had a blast & the staff was amazing!
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Maria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pay more and stay elsewhere
I would not recommend this hotel. The pictures online do not match what you get at the hotel. Bathroom in our room had peeling paint and what looked like painted over mold. Room was hot and we had to run A/C all night to make it comfortable (which ended up meaning blowing cold air onto the bed all night). Pool looked cloudy and dirty, elevator did not appear reliable, and breakfast was picked over and a mess at 8:30am. We had to go to IHOP instead. Just be forewarned, what you see on hotels.com is not want you get.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Kevin

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Thomas

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Nice rooms, very clean. Lounge/bar not open, elevator not working. Half of breakfast was not available (according to their posted menu), but the limited items were good. Gluten free cereal mixed with non-gluten free selections. Pretty good night of rest. Never found an ice machine, but did not ask for help-so it’s on me, but it shouldn’t be that hidden.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

KC

Viaje familiar
Le gustó: Limpieza
The front desk were not helpful. The heat on the hot tub is broken
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Louise

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
My boyfriend and I stayed here over the weekend. Our hotel room was pretty dusty, the toilet didn’t work so my boyfriend fidgeted with it and got it to finally flush, the littler faucet in the bathroom didn’t work, dust all over, there were dirty finger prints all over the doors, there was a hole in the bathroom wall near the bathtub. We called before booking to make sure the pool was in working order due to some reviews stating it wasn’t. They assured us it was good, we got there and went straight to the pool and the water was probably 25 degrees along with their “spa area”. It was a big let down. The bed was VERY comfy but pillows were thin. It was not worth the $150.00 spent.

8/10 Bueno

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

4/10 Malo

Saundra

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Our family was in town for a wedding we rented 5 rooms of the 5 3 had non working toilets when I went to call the front desk the phone didn’t work it took well into the living room to get them fixed and one they couldn’t fix so they switched rooms. Besides the bathroom issues their pool had to be shut down due to excessive chlorine it was so bad it would choke ya in the hall way. For the price I expected working and functioning items and a dang pool that the kids were excited to use but were let down when they couldn’t

2/10 Terrible

LaDonna

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

Sheila

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

CLINTON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
…
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Max

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean. Staff helpful. Enjoyed our stay.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Crescenciana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
front desk is very kind and helps with any concerns or problems. pool has a really nice slide and hot tub. we will be staying again if we ever come back to KC. very fun and quiet
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dava

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ray

Everything was fine. Breakfast was very good. Only minor complaint was not being able to use the phone in the room for local or 1-800 numbers. Because I live in a foreign country, I did not have cell phone service so I was hoping to be able to use the phones in the room.
Se hospedó 10 noches en octubre de 2023

6/10 Aceptable

Charles

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Place is slipping
Check was awesome, very clean and nice, room was clean, bed mattress was bad, needs to be replaced, pool was terrible, machine and hoses blocking stares, ladder missing, by day two water was so cloudy you could not see the bottom, day 2 we ask to have room cleaned and linings replaced, got back 9 hours later to find nothing was done, had to get new towels from front desk, I have stayed here before, but the place is slipping, don’t think I’ll go back
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Suite was vary nice. Very convenient to all types of shopping.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reservations had gotten canceled by accident at the hotel but thanks to Expedia everything got worked out, hotel staff was great in resolving the hiccup.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Joseph

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your review we love hearing from our guest. We do look forward to seeing you again in the future.

10/10 Excelente

Ray

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have stayed here before and it does not disappoint. And the complimentary breakfast is very good.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your review we love hearing from our guest. We do look forward to seeing you again in the future.

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was great… many cigarette butts outside front door, obvious it was an employee hot spot. Breakfast was not attended to in the last half hour offered and a great disappointment for that reason
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your review we love hearing from our guest. Happy to hear you enjoyed your stay with us. We do apologize for the inconvenience of not having breakfast out that last little bit of time.

4/10 Malo

Amanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need to Work on Customer Service
We chose this hotel because of the pool. When we arrived they said the pool was down and they couldn't comp us due to using hotels.com for booking. We needed to stay in town for extra night and the bar wasn't going to be open. We had a leak in our bathroom and all our towels were wet, when called front desk they said they would bring some up in the morning. When asking about towels next morning they figured since we were checking out we didn't need them. They don't do any house keeping.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your review we love hearing from our guest. We apologize your stay with us was not great. We hope that you will give us another opportunity.