8/10 Bueno
David B.
15 jul. 2025
The condominium was clean and in good condition. The only problem was with the electronic door lock. It is a model that cannot be locked when the battery dies. The physical key is only a backup for unlocking, not for locking. The battery died the second night of our stay. I sent a text message from Vacasa and didn't even get an automated response. After about 30 minutes, I called Vacasa and explained the situation. They said someone would come out to look at the lock, but didn't know when. After another hour, I looked up the lock's manual online and went the store to buy a replacement battery myself. The property is in a nice neighborhood, but I didn't want to spend the night without a locking door. It's terrible that Vacasa didn't take basic safety more seriously. I never heard anything back from Vacasa about it. No apologies, no check to see if things were okay, nothing.
David B.
Se hospedó 3 noches en julio de 2025