Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 162 de 316 opiniones" "
10 - Excelente
162
Puntuación de 8, es decir, Bueno. Basada en 122 de 316 opiniones" "
8 - Bueno
122
Puntuación de 6, es decir, Aceptable. Basada en 20 de 316 opiniones" "
6 - Aceptable
20
Puntuación de 4, es decir, Malo. Basada en 6 de 316 opiniones" "
4 - Malo
6
Puntuación de 2, es decir, Terrible. Basada en 6 de 316 opiniones" "
2 - Terrible
6
9.0/10
Limpieza
9.0/10
Servicio y personal
8.6/10
Servicios
8.8/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
koteswara
Viaje familiar con niños
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good for families only not for tourists
koteswara
Se hospedó 3 noches en abril de 2024
Respuesta de HGI Puchong, el 27 abr. 2024
Dear Koteswara,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Choo
Viaje en grupo
17 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the buffet breakfast with Asians and Western. Staffs are friendly and helpful!! Hotel lobby and room are cleaned. I enjoyed the free H2O bottles. Front desk staffs are warm and welcoming. Dining staffs and housekeeper are also nice and friendly. I will return if I will be in town in future.
Choo
Se hospedó 1 noche en abril de 2024
Respuesta de HGI Team, el 18 abr. 2024
Dear Choo,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Huey Jiun
Viaje de negocios
11 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast option was too limited, part of the dining area had strong sunlight which could be blocked by tinted or blinds. Reception at breakfast area was slow due to limited manpower. Limited transport and food options around, slightly isolated.
Huey Jiun
Se hospedó 14 noches en febrero de 2024
Respuesta de HGI Team, el 11 mar. 2024
Dear Huey Jin,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on the restaurant experience. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.While it is never pleasant to hear that we did not meet the expectations of a valued guest, we appreciate for bringing this matter to our attention as it will assist us to continue to improve our hospitality standard. I hope for the opportunity to personally welcome you back to Hilton Garden Inn Puchong and ensuring a memorable experience in the very near future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
David, Las vegas
29 feb. 2024
David
Se hospedó 3 noches en febrero de 2024
Respuesta de HGI Team, el 23 mar. 2024
Dear David,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
charlie
Viaje en pareja
27 feb. 2024
Le gustó: Servicios y condiciones de la propiedad
Lake view is excellent
charlie
Se hospedó 1 noche en febrero de 2024
Respuesta de HGI Team, el 1 mar. 2024
Dear Charlie,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Bhavin
Viaje en pareja
26 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is nice. No cons. I will definitely visit second time if I will ever visit Malaysia again. Most recommended property and excellent services. No complain at all. Thanks, Rukhsar
Bhavin
Se hospedó 4 noches en febrero de 2024
Respuesta de HGI Team, el 27 feb. 2024
Dear Bhavin,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Kok Keong
Viaje familiar
25 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is clean and staffs are friendly
Kok Keong
Se hospedó 1 noche en febrero de 2024
Respuesta de HGI Team, el 27 feb. 2024
Dear Kok Keong,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Pui Ting
Viaje en grupo
15 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
浴室的去水孔會經常塞住,除了此之外,沒有問題
Pui Ting
Se hospedó 6 noches en febrero de 2024
Respuesta de HGI Team, el 17 feb. 2024
Dear Pui Ting,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that overall, your stay with us was satisfactory.We sincerely apologize for the inconvenience caused by the frequent clogging of the drain hole in your bathroom. We have taken immediate action to address this issue. Our maintenance team has been alerted, and they will promptly inspect and resolve the drainage problem to prevent any recurrence in the future.Your feedback helps us to continuously enhance our services and ensure that all our guests have a pleasant stay with us.Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better experience during your next visit.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Weng Fatt
Viaje familiar
25 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Smooth check in and out superb service provided by all staffs
Weng Fatt
Se hospedó 2 noches en enero de 2024
Respuesta de HGI Puchong, el 26 ene. 2024
Dear Weng Fatt,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
SHAIFUL BAHARI
Viaje de negocios
23 ene. 2024
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
SHAIFUL BAHARI
Se hospedó 1 noche en enero de 2024
Respuesta de HGI Puchong, el 25 ene. 2024
Dear Mr. Shaiful Bahari,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
K L
9 ene. 2024
Le gustó: Limpieza y servicio y personal
Nice
K L
Se hospedó 1 noche en enero de 2024
Respuesta de HGI Puchong, el 9 ene. 2024
Dear Valued Guest,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Raymond
1 ene. 2024
Raymond
Se hospedó 1 noche en diciembre de 2023
Respuesta de HGI Puchong, el 9 ene. 2024
Dear Raymond,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Yat Wai
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very quiet, decent and clean room. Cant be better
A bit remote but it worths to exchange for a quiet and clean room.
Yat Wai
Se hospedó 1 noche en diciembre de 2023
Respuesta de HGI Puchong, el 9 ene. 2024
Dear Yat Wai,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Ismail
14 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ismail
Se hospedó 3 noches en octubre de 2023
Respuesta de HGI Puchong, el 9 ene. 2024
Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
KUAN-LI
Viaje de negocios
22 nov. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Shower temperature is a little bie warm, no action after several requests!
KUAN-LI
Se hospedó 5 noches en noviembre de 2023
Respuesta de HGI Puchong, el 22 nov. 2023
Dear Kuan Li,Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. I'm truly sorry to hear that the shower temperature was not to your liking and that your requests for adjustment were not promptly addressed.Please know that we take guest feedback seriously, and we will investigate this matter immediately to identify and address any issues with our maintenance and service protocols. Your satisfaction is our top priority, and we are committed to ensuring that incidents like these do not occur in the future.Once again, we apologize for the lapse in service, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Ning, Newport Coast
4 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ning
Se hospedó 2 noches en noviembre de 2023
Respuesta de HGI Puchong, el 6 nov. 2023
Dear Ning,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
HP
26 oct. 2023
HP
Se hospedó 1 noche en octubre de 2023
Respuesta de HGI Puchong, el 27 oct. 2023
Dear Valued Guest,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Weng Fatt
19 oct. 2023
Weng Fatt
Se hospedó 2 noches en octubre de 2023
Respuesta de HGI Puchong, el 21 oct. 2023
Dear Weng Fatt,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Lee Cheak
23 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lee Cheak
Se hospedó 1 noche en septiembre de 2023
Respuesta de HGI Puchong, el 25 sept. 2023
Dear Lee Cheak,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Theodore
Viaje de negocios
17 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did an early check in because l arrived at the hotel before 12 PM and I had an important meeting at 1 PM. The steam iron and ironing board in the wardrobe were a great relief. Thanks
Theodore
Respuesta de HGI Puchong, el 19 sept. 2023
Dear Theodore,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Khader Ali Akbar
Viaje de negocios
15 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Khader Ali Akbar
Se hospedó 4 noches en septiembre de 2023
Respuesta de HGI Puchong, el 19 sept. 2023
Dear Khader Ali Akhbar,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Ismail
12 sept. 2023
Ismail
Se hospedó 10 noches en septiembre de 2023
Respuesta de HGI Puchong, el 3 oct. 2023
Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Cliente verificado
Viaje familiar
9 sept. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice place but empty
The room is pleasantly tidy. While the staff was friendly during check-in, they didn't assist with our luggage despite our request. There was some confusion, so we ended up handling it ourselves for convenience. There is a mall connected next door but it’s closed down making the area a bit deserted and quiet.
Cliente verificado
Se hospedó 3 noches en septiembre de 2023
Respuesta de HGI Puchong, el 9 sept. 2023
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable input as it helps us continually improve our services.We're delighted to hear that you found your room to be pleasantly tidy, as cleanliness and comfort are top priorities for us. However, we deeply regret that we did not meet your expectations when it came to luggage assistance during your check-in. We apologize for the inconvenience this may have caused. Our team strives to provide attentive and helpful service to all our guests, and it is clear that we fell short in this aspect during your visit. We will address this issue with our staff to ensure that such lapses in service do not occur in the future.Regarding the mall connected next door, we apologize for any inconvenience caused by its closure. Unfortunately, this is beyond our control, and we appreciate your understanding of the situation. We do hope that despite the mall's closure, you were able to enjoy other aspects of your stay with us.Once again, thank you for sharing your feedback with us.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
2/10 Terrible
Mahrokh
Viaje de negocios
9 sept. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Location of the hotel was mentioned central however it is far from the city and it is outskirt
Mahrokh
Se hospedó 6 noches en septiembre de 2023
Respuesta de HGI Puchong, el 9 sept. 2023
Dear Mahrokh,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value your input, and we apologize for any inconvenience you experienced related to our hotel's location.We understand that you expected our hotel to be more centrally located, and we apologize for any confusion or inconvenience this may have caused. We strive to provide accurate and clear information about our hotel's location on our website and during the booking process. However, we recognize that there may have been a discrepancy in your expectations, and we're sorry for any disappointment.While our hotel may be situated on the outskirts of the city, we do provide convenient transportation options and amenities to help our guests make the most of their stay. We appreciate your feedback, and it will be used to improve the way we communicate our location to our guests.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Kim Chooi, Puchong
Viaje familiar con niños
5 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lobby location not friendly, confusing parking signboard. Swimming pool water cleanliness can be better.
Breakfast is good, gym room is clean, service crew is helpful.
Kim Chooi
Se hospedó 1 noche en septiembre de 2023
Respuesta de HGI Puchong, el 5 sept. 2023
Dear Kim Chooi,Thank you for choosing Hilton Garden Inn for your recent stay, and for taking the time to provide us with your valuable feedback. We appreciate your comments, both the positive and the areas where we can make improvements.We apologize for any inconvenience you experienced with the lobby's location and the confusing parking signboards. We will review and improve our signage to make it more guest-friendly.Regarding the swimming pool water cleanliness, we take your feedback seriously, and we will intensify our efforts to maintain the highest standards of cleanliness and water quality in our pool area to ensure a more enjoyable experience for our guests.Your feedback is invaluable to us, and it will help us continue to enhance the guest experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Ismail
2 sept. 2023
Ismail
Se hospedó 10 noches en agosto de 2023
Respuesta de HGI Puchong, el 23 sept. 2023
Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Chin Eng
31 ago. 2023
Chin Eng
Se hospedó 1 noche en agosto de 2023
Respuesta de HGI Puchong, el 5 sept. 2023
Dear Chin Eng,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
KOHJI
Viaje de negocios
25 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you don’t expect outside restaurants nearby the hotel, and simply want to take a rest, it’s a really nice hotel, no doubt.
KOHJI
Se hospedó 4 noches en agosto de 2023
Respuesta de HGI Puchong, el 26 ago. 2023
Dear Mr. Kohji,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Mikhail
30 jul. 2023
Mikhail
Se hospedó 1 noche en julio de 2023
Respuesta de HGI Puchong, el 3 ago. 2023
Dear Mikhail,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Waka
Viaje familiar
25 jul. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dear Waka,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
To
Viaje familiar
19 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
超值的選擇
酒店非常超值,便宜又整潔
To
Se hospedó 3 noches en julio de 2023
Respuesta de HGI Puchong, el 19 jul. 2023
Dear To,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Kim Loong
10 jun. 2023
Kim Loong
Se hospedó 1 noche en junio de 2023
Respuesta de HGI Puchong, el 12 jun. 2023
Dear Kim Loong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
MOHD FIKRI ARIF
8 jun. 2023
Le gustó: Servicio y personal
Staff service good , car park area dark @ day time.
MOHD FIKRI ARIF
Se hospedó 2 noches en junio de 2023
Respuesta de HGI Puchong, el 12 jun. 2023
Dear Mohd Fikri,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Thank you for your valuable feedback which I highly appreciated. We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Edder
2 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel
Edder
Se hospedó 1 noche en junio de 2023
Respuesta de HGI Puchong, el 3 jun. 2023
Dear Edder,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Kok Keong
28 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kok Keong
Se hospedó 1 noche en mayo de 2023
Respuesta de HGI Puchong, el 29 may. 2023
Dear Kok Keong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Hoe Leong
19 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is clean and quiet however the surrounding area have dogs barking at wee hours in the morning.
Hoe Leong
Se hospedó 4 noches en mayo de 2023
Respuesta de HGI Puchong, el 19 may. 2023
Dear Hoe Leong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We really appreciate your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement.We sincerely regret for any inconvenience and discomfort caused. We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
2/10 Terrible
KANON
7 may. 2023
KANON
Se hospedó 2 noches en mayo de 2023
Respuesta de HGI Puchong, el 29 may. 2023
Dear Kanon,Thank you for taking a moment to share your experience.Reflecting on the scores we have received from your survey, which has since been reviewed by our management team, we are disappointed to have not achieved our aim of creating a memorable hotel experience for you.We wish to sincerely apologize that on this occasion, regarding various aspects of your stay, we have fallen below the high standards you may expect of our hotel.We really appreciate your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement.We hope you will consider staying with us again in the future and we hope to see you again soonKind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
yuichi
4 may. 2023
yuichi
Se hospedó 1 noche en abril de 2023
Respuesta de HGI Puchong, el 25 may. 2023
Dear Yuichi,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
KEAN
Viaje en pareja
28 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No further comments.
KEAN
Se hospedó 2 noches en abril de 2023
Respuesta de HGI Puchong, el 2 may. 2023
Dear Kean,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Wai Lee
Viaje familiar
13 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious room
Wai Lee
Se hospedó 2 noches en abril de 2023
Respuesta de HGI Puchong, el 14 abr. 2023
Dear Wai Lee,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Nicolai
Viaje familiar
13 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dejligt hotel med super service
Dejligt hotel ca midt imellem lufthavnen og centrum. Super komfortable værelser og en top service. Fin pool og restaurant.
Selve området er ikke noget specielt, men der er et lille lokalt kvarter lige ved siden af, hvor der om aftenen bliver sat en masse streetfood bode op.
Nicolai
Se hospedó 2 noches en abril de 2023
Respuesta de HGI Puchong, el 14 abr. 2023
Dear Nicolai,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
10/10 Excelente
Liew Frank Chee
Viaje familiar
11 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love all the staffs here. very friendly and helpful. All My requests were properly handled.
Liew Frank Chee
Se hospedó 6 noches en abril de 2023
Respuesta de HGI Puchong, el 11 abr. 2023
Dear Mr. Frank,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Nicolai Blom
Viaje familiar
2 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicolai Blom
Se hospedó 2 noches en marzo de 2023
Respuesta de HGI Puchong, el 5 abr. 2023
Dear Mr. Nicolai,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Hilton Garden Inn Puchong
8/10 Bueno
Kevin
29 mar. 2023
Kevin
Se hospedó 1 noche en marzo de 2023
Respuesta de HGI Puchong, el 19 abr. 2023
Dear Kevin,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
8/10 Bueno
Hui ping
Viaje de negocios
19 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hui ping
Se hospedó 4 noches en marzo de 2023
Respuesta de HGI Puchong, el 19 mar. 2023
Dear Hui Ping,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong
10/10 Excelente
David Ramos, moreno valley
Viaje familiar
19 mar. 2023
Le gustó: Limpieza
Breakfast setting did not have wide selection of food
David Ramos
Se hospedó 6 noches en marzo de 2023
Respuesta de HGI Puchong, el 19 mar. 2023
Dear Mr. Ramos,Thank you for taking a moment to share your experience. We are delighted to know that you enjoyed your visit.Your feedback regarding the quality & selection of our Breakfast has been well noted and shared with our Food & Beverage Operation Manager and Chef for their further attention and action. We really appreciate your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement. We hope you will consider staying with us again in the future and we hope to see you again soon. Kind Regards,Hilton Garden Inn Puchong
10/10 Excelente
Kenneth
6 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kenneth
Se hospedó 2 noches en marzo de 2023
Respuesta de HGI Puchong, el 8 mar. 2023
Dear Kenneth,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong
8/10 Bueno
Geok Choo
3 mar. 2023
Geok Choo
Se hospedó 2 noches en febrero de 2023
Respuesta de HGI Puchong, el 8 mar. 2023
Dear Geok Choo,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong
8/10 Bueno
Boon chei
Viaje de negocios
1 mar. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Overall is good, breakfast need more choices for East and west.
My room bathroom floor water flood, the tile water level flow to wrong way
Boon chei
Se hospedó 1 noche en febrero de 2023
Respuesta de HGI Puchong, el 8 mar. 2023
Dear Boon Chei,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. Your feedback regarding the variety of our breakfast and clogged drainage has been well noted and shared with our Food & Beverage Operation Manager, Chef and Engineering team for their further attention and action. We appreciate that you have brought this to our attention.We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong
6/10 Aceptable
martin
Viaje familiar
31 ene. 2023
No le gustó: Servicio y personal y condiciones de la propiedad