While the location and communication was incredible, the cleanliness and overall maintenance of the house was lacking, especially in the basement.There were loose thresholds throughout the house (some held together with duct tape and others completely unattached) posing a hazard to everyone, but most importantly my young kids. Toilet paper was single ply. A towel rod in one of the bathrooms was broken. We also found rat dropping in the drawers of the kitchen. Floors had obviously not been cleaned recently as the bottoms of our feet/socks were instantly blackened. Vacuum was not working. For the basement, there was trash under the beds. One of the bed rooms and living room didn’t have any kind of ceiling lights; only lamps. Even when the thermostat was turned all the way up, it was cold. The soap dispenser was empty. There was a squashed bug still on the wall. The shower pressure was so abysmal it was practically nonexistent. We did also have an issue with the front door not locking from the outside, but communication in resolving this issue was swift and effective. They were really responsive to our concerns and quick to find a solution. If not for these easily fixable problems, it would have been a five star stay. Unfortunately, added up, these issues were not negligible, especially where health and safety is concerned. However, I would be willing to stay at this rental again if these concerns were addressed.