2/10
This host is argumentative, unhelpful, foul and downright greedy for your money! Period! I had emailed for a late check-in (as we were driving 6hrs to the property after working during the day) and the host assured me I could check-in anytime and had 24hr access of the property with the August Home app on my phone. (screenshots saved) we arrived and the August Home app would not work! That's when the host came across the camera on the property arguing, calling us stupid, telling me & my husband we were the problem! Wouldn't physically help us into the property, in fact, demanded MORE MONEY to get his help. Funny thing is... this August Home app WILL NOT WORK with VRBO and host even mentioned that. So he knowingly accepted our reservation, sent us to the August Home app knowing it wouldn't work, (again I even verified via email it would work and screenshots of him telling me it would) so he cancelled our reservation while standing on the property porch for well over an hour trying to get in. Then again tried to collect even more money from us! Steer clear of this argumentative and verbally abusive host! VRBO is also dragging feet refunding our full stay (since we couldn't even enter the property!)
Cliente verificado
Se hospedó 3 noches en mayo de 2025