2/10 Terrible
Stephanie T.
1 sep. 2025
Our clothing was ruined in the dryer at the rental. Everything was still wet, but had scorch marks and holes burned in them. It wouldn't have been a huge deal, except my kids brand new soccer uniforms were ruined. They had only been worn earlier that day for their games. I sent pictures showing the damage and they said unless I could prove it happened in their dryer, they would not compensate us for the damage. I'm including photos of the damageShame on you, Vacasa! I will never use one of your rentals again. Also, their are carpet staples exposed in some of the stairs. We ended up wearing shoes if using the stairs to keep our feet from being stabbed.Cleanliness was okay, but we saw proof that the cleaning staff was doing a thorough job, like food residue on the sides of the chairs and stools, and the trashcan lid was gross. It had food stuck to it where people threw stuff away and it brushed against the lid going in. Also, anything above eye level was dusty
Stephanie T.
Se hospedó 2 noches en agosto de 2025