4/10 Malo
Matt B.
2 jul. 2025
No le gustó: Limpieza
Disappointing stay with poor communication and no a/c
We were really looking forward to our stay in Venice Beach, but unfortunately this property didn’t meet our expectations. When we arrived there was trash outside the building and the inside and stairwell were both noticeably dirty. Look at the attached picture for the hair & dirt that was swept up in one of the bathrooms the day that we arrived. However, the biggest issue was that the air conditioner wasn’t working. We reported it to the property manager on the first night and while he said an A/C company would come out the next day, nothing was actually resolved. We were told it was out of Freon, but they did not have any to refill it, so we spent another uncomfortable night with temperatures inside staying between 74-76. To make things worse, we didn’t get any updates unless we followed up ourselves, and response times were slow. When we finally told the property manager we were leaving a day early due to the heat, his response was dismissive, saying it was “only 67 outside,” even though the unit stayed much warmer and it was too noisy to sleep with the windows open. Overall, this stay was disappointing and we wouldn’t return.
Matt B.
Se hospedó 3 noches en junio de 2025