I received the following note before we arrived which caused me some concern. I had not seen mention of the hefty surcharge to check in after 7:00 pm.
Goodmorning [Guest-Name] We can kindly know the arrival time. Thank you
• CHECK -IN until 19.00
• Check-in after 19:00: to be agreed in advance and with a supplement of € 25.00
Internal pay parking to be booked.
Thank you
The direction
Lucca in Azzurro Maison de Charme
In addition, we were told that we would not be receiving the free breakfast that was clearly mentioned in the first few sentences of the description of the property on Expedia. Right up there with the nightly rate, and free parking. I was told that I had not chosen that option when I chose the room. Since I was doing this on my phone APP, I saw a limited screen shot and it sure looked like I was getting a room with free WIFi, Parking and Breakfast. I was very upset to learn that I had to pay for breakfast each morning.
The second night we were there, no attendent was there when we returned to room at 5:30, and then for the rest of the evening. Although the young man had previously told us we had the use of the sitting room, TV and garden room, these rooms were actually roped off so we would not enter them.
The towels were not changed so the towels from that morning were still there and wet. Later I found a note tucked up in the corner on a hook over the bidet saying we were supposed to leave our towels in a certain place is we wanted them replaced.
