Departamento Deluxe, 2 habitaciones | Balcón
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Opiniones de The Queen Luxury Apartments - Villa Carlotta

4 out of 5
The Queen Luxury Apartments - Villa Carlotta
54 Avenue De La Liberte, Luxembourg City

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 12 de 26 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 26 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 26 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 26 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 26 opiniones" "

8.8/10

Limpieza

7.2/10

Servicio y personal

8.2/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Giselle, Veracruz, Mexico

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A mi opinión un timo
2 dias antes recibi un correo del hotel cancelando la reservación indicándome que me comunicara con EXPEDIA empresa con la que yo no tuve nada que ver ya que íntegramente realice la reserva con Hoteles.com Me comunique a Hoteles.com en 2 ocasiones tratando de llamadas de muy larga duración (mas de 20 min cada una) y el la que nunca al parecer pudieron contactar adecuadamente al hotel y como en el sistema de Hoteles.com aparecía mi reserva aun vigente decidí presentarme al hotel a mi llegada a Luxemburgo. Tal y como señalan intente con anticipación contactar al responsable que entrega la llave del cuarto y nunca jamas contestaron dicho teléfono a pesar de múltiples llamadas durante mas de 5 horas. Me presente a la ubicación y es básicamente una puerta a un conjunto de deptos (es decir no es un hotel con Lobby si no un domicilio de varios depto. donde 9 de ellos son este "hotel". El cubo de la escalera extremadamente sucio y no me fue posible tener contacto con nadie, la zona de la cd. también de las menos "agradables", por lo que opte por irme a otro hotel a cuadras de ahí.

10/10 Excelente

Emma

Se hospedó 3 noches en diciembre de 2023
Respuesta de The Queen Luxury Apartments, el 26 ene. 2024
Thank you very much, we are glad you enjoyed your stay with us, and we look forward to hosting you again.

10/10 Excelente

Richard

Le gustó: Limpieza y condiciones de la propiedad
Very nice apartment and very convenient for the excellent tram system. Don’t be put off by the entrance area
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Queen Luxury Apartments, el 26 ene. 2024
Thank you very much, we are glad you enjoyed your stay with us, and we look forward to hosting you again.

10/10 Excelente

Hassan

Le gustó: Limpieza y condiciones de la propiedad
Perfekt
Se hospedó 1 noche en julio de 2023
Respuesta de The Queen Luxury Apartments, el 13 sept. 2023
Thanks for choosing us.come back to visit us!The Queen Luxury Apartments

4/10 Malo

Alain, montreal

Le gustó: Servicio y personal
,small and no AC in any of the rooms the location was good
Se hospedó 1 noche en julio de 2018

10/10 Excelente

Pierre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr zu empfehlen
150 m vom Bahnhof entfernt. Perfekt für mich!

4/10 Malo

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very noisy all night long. The apartment across the hall had loud music blasting until early morning hours. People coming and going from the same apartment. Loud voices, banging doors and smoking in the hallway. The front room of our place smelled from smoke. We woke up early and checked out 5 hours prior to our plan. Anxious to leave noise and smell.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty Apartment and a Very Rude Manager
This was a very disappointing experience. We are a family of four and we stayed there for three nights. First of all this is not even a hotel so there is no reception or anything it is just a normal apartment. Took me a while to find it of course since there is no reception and then had to wait for 30 mins for someone to come and give me the keys. After that they contacted me again saying that I didn't pay for my stay and that my credit card is not working. I said if that is the case then I will fix it but it was strange cause I had already received an SMS from my bank saying that the amount was charged to my card. I spoke to a woman called Sophia who was extremely rude and didn't try to help at all. After this it turned out that it was a mistake from their part and they didn't even try to apologize. Apartment was dirty and located in a dodgy street with construction work everywhere. I wouldn't recommend it at all at least until they get better management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, spacious, clean, comfortable
Nice area. Good for walking. Not a lot of parking nearby.

8/10 Bueno

Jonathan, Dillon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A very nice apartment

10/10 Excelente

Natascha, Waldviertel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staying abroad like at home
I was in Luxembourg on a business trip for the FTTH Conference 2016 and had my family with me (incl. 2 small children). Appartment was fully suitable for a family stay and was ideal located to access public transport at the main train station for getting to the conference venue. We had our private car with us as well as my family made trips around Luxembourg during my working time - the only difficult thing was finding a parking place around the appartment and not possible at all during daytime due to shortime parking zones. Paid parking zones were of course available, but rather expensive. Naturally this is of course comparable to other city centres :-)

8/10 Bueno

wendy, australia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Only 2 blocks from the train station
Very easy to get to and locate. Very comfortable 2 bed apartment on one level. Very secure and safe. Owner doesn't speak a lot of English and isn't particularly welcoming or friendly but it was a great space in a great location. Very quiet and very comfortable

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Great apartment, right by bus links into the old city, but also only a 10/15 min walk in anyway. But also right by a shopping street, Rue de la Gare and the train station. Contacting the agent on the day was easy and hassle free. Apartment itself was a very high standard, I had the 2 bed with terrace, very spacious, every room was a great size and a high level of cleanliness. I had no problems with hot water in the shower or street noise as I had read on other reviews. And plenty of English channels on the TV for me when I was having my morning coffee. My only point would be a bit more info in a welcome pack, I didn't know what to do with the rubbish bags as there didn't seem to be anywhere on the street to dispose of them, and didn't know if we had to separate recycling. maybe we were supposed to leave them in the apartment but I felt bad for leaving them there.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The management for the apartment is not good. To do check-in, you need to find the proper people to give you the key. This proper people can't be reached by either the email or phone number they provided. It took me 4 hours just to get check-in.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice apartment for a family
The apartment is great, very modern and well furnished. Check-in process was simple opposed to some similar properties we used before (just need to call 30 min prior).

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not convenience
Is not a hotel and has to wait for more than 15mins at the high street to pick the apartment keys .

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Our stay in Luxembourg
We enjoyed the stay at the property. Centrally located. Good service staff. Good facilities.

10/10 Excelente

Maurice, Wiesbaden, Germany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hospitality
The gentleman in charge of the apartment was very patient and hospitable. The apartment was clean spacious and accessible. I will definitely stay there again.

4/10 Malo

Lau, Ringsted

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Not recommended
Nice apartment, but very noisy. From 7 in the morning til 5 in the afternoon we had constant drilling and pounding. A couple of nights we were awoken by loud noises in the building at 1:30 AM. They say that Luxembourg has no bad areas, except the one this hotel is located in (Gare). The room comes with a bathtub, but once its filled 1/3, the water goes ice cold. That also means that you can grab about 1.5 showers before the water gets cold. I called the manager to have this fixed on day 2, but no response.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

10/10 Excelente

Brigitte, Hilden

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
rundum zufrieden
Das Appartement liegt an einer stark befahrenen Hauptverkehrsstraße Nähe Hauptbahnhof. Bei geschlossenen Fenstern stört der Lärm jedoch nicht. Das Haus ist nicht attraktiv. Das schöne Appartement macht diese Nachteile aber durchaus wett. Wir hatten einen angenehmen Aufenthalt in den gut eingerichteten, gut ausgestatteten, gut geschnittenen großen Räumen. Sehr empfehlenswert.

6/10 Aceptable

Paul, Shanghai

老公寓
网站提供的电话是错的！因为没想到是老公寓当成酒店房间出租，所以找了很久才找到！还需要打电话找人来开门，非常不方便。房间有个阳台比较舒服。清洁卫生条件一般，住两天也没人来清洁。下次不会去了。

10/10 Excelente

Dodo, stuttgart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
super
sehr schön