3/5 Aceptable
LuisMercader, CDMX Mexico
Viaje familiar, Viaje familiar con niños
30 nov 2020
Le gustó: Limpieza, servicios, condiciones del establecimiento
No le gustó: Servicio y personal
Its a must while you visit Xcaret.
Amazing awesome infrastructure, beautiful archaeological site, piece of jungle, animals, beach, pools, venues, etc
Food not so good. But waiters and bell boys great attitude and service.
The BAD:
1.-At the front desk, we arrived earlier and aware of the 3pm room availability. The problem was that the person said, its ready in 60minutes, go to the restaurant and when you come back I give you the bracelets. After 60min we returned and he says, uh no new time, 3pm for sure.... ok 1pm. Please dont generate big expectation, specially to families with young kids. The good became BAD....
2.- Most of the workers there just want to talk with you to SELL the program, I am on vacations, I dont want fake friends wasting my time. Please dont
3.-Some higher employees can be very rude. While checking out, I brought my car to load the luggage, then I went back to front desk for my family that did the last bathroom stop. And the valet chief said very rude manner, please do it fast. So I answered, Will be much faster than the car next to mine (was there before I arrived) and the guy reply, the other car wont move, is of our VP. After 90 sec I returned with my family and get away. I will never return to that hotel, no matter how amazing the infrastructure is, the personnel and service is confused about service and respect.
Se hospedó 2 noches en noviembre de 2020
