We arrived late and found the evening woman very friendly and welcoming. Next to no English from any of the staff so it's valuable to have a basic knowledge of Spanish. The morning woman tried to grossly overcharge us for transportation to Laguna de Apoyo. Fortunately, the evening woman, who may be the manager, showed up in time to correct that and ensure we received a reasonable price. The driver they did secure for us was awesome and it was a very nice car. The hotel itself is clean and nice, with good beds and a large breakfast. We may have been one of two groups of people staying there so certainly received all the attention we could ask for.