4/10 Malo
Melanie S.
9 jul. 2025
Le gustó: Limpieza
Won't stay again
My mom, sister, and I planned a long weekend girls' getaway for the 4th of July weekend. I did a search on VRBO for properties with 3 beds. This location came up matching that search criteria and when I read the listing, it listed 3 separate beds and had pictures - 1 queen bed, 1 queen sofa pullout, and 1 double pullout. When we arrived, we found the that unit only had 2 beds. When I contacted the owner, she first tried to deny that the listing showed 3 beds and she immediately changed the listing to only show 2 beds. I contacted VRBO immediately about the problem. The next day, we were provided a roll away cot to use, so at least we had 3 beds for 3 grown adults. In my conversation the next day with the owner, she admitted that she changed the listing after I contacted her about it. In addition to the bed situation, there was also instructions that we couldn't use the beach towels she had for the pool and there was also a note on the extra bedding (presumably for the 2nd bed since there was no bedding on the pullout couch bed) that we were not to use the extra bedding. I have never felt so unwelcomed at a vacation rental or had a problem with mis-reading or the listing being accurate, and I have done vacation rentals many times. My mom and my sister also both looked at the listing separately before we booked and also thought it had 3 separate beds. This was a very disappointing experience for us.
Melanie S.
Se hospedó 3 noches en julio de 2025