Hi Sonia - thank you for posting your very positive review, it is greatly appreciated. We strive to provide the best guest experience we can and positive feedback is appreciated.

Thank you Maryna for your kind review. Acknowledgement of the efforts of our staff to provide high levels of guest comfort is greatly appreciated. Thank you again and we would hope to be of service should you have the need to visit Glen Waverley in the future.

Hi Chris - Thank you for your very supportive review. I am pleased we were able to meet your expectations. Thank you for choosing our Ikon apartments. We would hope to be of service should you have the need to visit Glen Waverley in the future. Kind regards, Ron

HI Eric - Your very supportive review is greatly appreciated. We are pleased you enjoyed your stay. You highlighted some of the benefits of the location of our Ikon apartments. Shopping, restaurants and being close to a train and bus hub are important attractors for our guests. Thank you again Eric - we would look forward to again being of service should you have the need to visit Glen Waverley in the future. Kind regards, Ron

Hi Cherrymae - thank you for your great review. We very much appreciate your business and we look forward to being of service should you have the need to visit Glen Waverley in the future. Kind regards, Ron

Hi Les - thank you for your great review. I am pleased you enjoyed your stay with us and we look forward to being of service should you have the need to visit Glen Waverley in the future. Kind regards, Ron

Hi Shelley - thank you for your very kind review, All Ikon staff are intent on presenting our apartments in the best possible light. It is greatly appreciated when we receive acknowledgement our efforts have met our guests' expectation. Thank you again and hope you will consider staying with us should you have a need to travel to Glen Waverley in the future. Kind regards, Ron

Hi Kathleen - thankyou for your great review. I am sorry I didn't advise you of the location of a second set of keys we keep in each of the apartments. I will ensure you are informed when next you stay. Thank you again for your greatly appreciated comments. We look forward to being of service when next you visit Glen Waverley Kind regards, Ron

Hi Wee Leng - thank you for taking the time to post your great review. It was a pleasure having you stay with us and I appreciated the very positive interaction prior to and during your stay. We would be pleased to be of service should you have the need to return to Glen Waverley. Kind regards, Ron

Hi Wee Leng - thank you for taking the time to post your very supportive review. It was a pleasure having you stay in our Ikon apartments. We would look forward to being of service to you should you have the need to travel to Glen Waverley in the future. Kind regards, Ron.

Hi Brett - thank you for your on going support, it is greatly appreciated. Feedback keeps us focussed on our desire to keep improving. We look forward to being of service when next you visit Glen Waverley. Kind Regards, Ron

Hi Denise - Thank you for your great review. It is always pleasing to receive positive reinforcement of the efforts made by our housekeeping staff to present our apartments to a high standard. I am pleased you enjoyed your time with us. We look forward to being of service should you have the need to visit Glen Waverley in the future. Kind Regards. Ron

Hi Sean - Thank you for taking the time to register your very positive review. All staff strive to present our apartments in the best possible state for our guests. It is greatly appreciated when those efforts are acknowledged. I will pass your remarks on to our staff. Kind regards, Ron

Hi - I managed to track your apartment to examine it for myself in conjunction with our head housekeeper. I am sorry to say there were residual cooking smells which the housekeepers though they had successfully removed. The floor had been treated with too much chemical by an inexperienced housekeeper. This unfortunately made the floor sticky and left the impression of ity being unclean. Our head housekeeper had personally mopped the floor carefully prior to your arrival but unfortunately this was not sufficient to remove all the chemical. The apartment has now been placed on a maintenance schedule to ensure it is restored to a 'guest ready' state before being put back in use. Should you choose to stay with us in future, I will be happy to provide you with a very competitive price by way of compensation for the inconvenience you endured. Kind regards, Ron

Hi Ian - thank you for your very positive review, it is greatly appreciated. You have highlighted the benefits of our location within the Glen Waverley restaurant and retail precinct. The adjacent train station is also a major benefit for those traveling to the MCG and the city. Most drivers exercise discretion with early morning departures. The majority of apartments on the train side have internal bedrooms which serve to limit inconvenience to light sleepers. Thank you again for your great review. We would look forward to being of service should you have the need to travel to Glen Waverley in the future. Regards, Ron

Hi - thank you for your very welcome review. I am pleased you enjoyed your stay. I hope you will consider staying with us again should you have the need to visit Glen Waverlkey in the future. Kind regards, Ron

Hi Ricardo - thank you for your very supportive review - it is greatly appreciated. I will pass your kind rating to our hard working housekeeping staff who take great pride in presenting our apartments to a high standard. I look forward to welcoming you back to our Ikon apartments should you have the need to visit Glen Waverley in the future. Kind regards, Ron

Hi Darin - thank you for your very complimentary review. You are a regular and most welcome guest. Kind regards, Ron

Hi Stephen - thank you for your great review. It is always appreciated to receive supportive comments. On behalf of all our staff thank you for taking the time to register your review. We would hope to welcome you back to Ikon should you ever have the need to return to Glen Waverley. Kind regards, Ron

Hi Darin - thank you for registering your great review. We work hard to provide the best possible experience for our guests and we appreciate receiving acknowledgement when guests enjoy their stay. Thank you once again and we look forward to being of service should you have the need to visit Glen Waverley at some future time. Kind regards, Ron

Hi Feng - thank you for taking the time to post your review. Your very positive comment is greatly appreciated. I will pass it on to all our staff. Thank you again and we look forward to being of service when next you visit Glen Waverley. Kind regards, Ron

Hi Feng - thank you for your kind review. It is always pleasing to receive positive feedback and I thank you for taking the time to post your review. I hope you will consider our apartments once again, should you have the need to travel to Glen Waverley in trhe future. Kind regards, Ron

Hi Allen - thank you for your very supportive comments. We always strive to provide the best experience possible for our guests, It is pleasing when we get it right. Thank you again and we look forward to being of service should you visit Glen Waverley in the future. Kind regards, Ron

Hi Jean - We pride ourselves on doing all we can to meet industry best practice in our guest service endeavours. it is disappointing when we fail to meet guest expectations. could you please advise of the problems you encountered so I can address them to the satisfaction of future guests. Kind regards, Ron.

Hi Caroline - thank you for registering your review. I am pleased you enjoyed the experience. We would look forward to welcoming you again should you visit Glen Waverley in the future. Kind regards, Ron

Hi Ashlee - thank you for your great re view. I am pleased we seem to have met your expectations. I am very pleased you have taken the time to record your review. Kind regards, Ron

Hi Lain-Jong - thank you for your very kind review it was greatly appreciated. We always strive to provide a good guest experience. It is nice to receive feedback such as yours. Thank you again and we look forward to being of service when next your visit Glen Waverley. Kind regards, Ron

Hi Veronika - thank you for registering such a great review. Our focus is on doing the best we can to optimise our guest experience. It is good to receive acknowledgement when we get it right! Kind regards, Ron

Hi Michael - thank you for taking the time to register your review. It is greatly appreciated. It was a pleasure having you with us. I hope you will continue to choose our Ikon apartments, should you venture to Glen Waverley again. All the best, Ron

Hi Dilani - Thank you for your lovely comments. It is very much a team effort - I will pass your comments to our housekeeping staff. If you have a need to return to Glen Waverley, we would love the opportunity to be of service again. I trust the trip back home will be uneventful but I would hold onto those warm jackets in case you do come back. Kind regards, Ron

Hi Alisca - thank you for taking the time to record your great review. Your comments are very much appreciated. We are very fortunate to have an exceptional housekeeping team and it is good to know when their efforts are acknowledged. We would hope to be of service when next you travel to Glen Waverley. Kind regards Ron

Hi Indhi - thank you for your very kind review. It was a pleasure having you with us and I hope we can be again of service if you have reason to travel to Glen Waverley in the future.

Hi Jen - thank you for taking the time to post a good review. I trust the drive home wasn't to arduous! I hope we can be of service when next you visit Glen Waverley. Regards Ron

Hello Marian - I was sorry to hear about your dissatisfaction with your booking. I apologise for missing your check in. Even though we provide self check in arrangements, I prefer to be here when our guests arrive. Covid has resulted in a substantial impact on my business. I am the only one in the office during the day and unavoidably, I get called away for a number of reasons, You may have seen the notification on the door with both the business and my personal contact details. As you noted, whilst you had booked a Studio, I had upgraded you to a 1BR apartment. Had I been aware of your plight, I would have offered to relocate you back to the Studio. We always strive to operate within a ‘Guest First’ culture and it is disappointing when our best endeavours do not match guest expectation. However, I greatly appreciated your many positive comments. I am sorry you were not able to enjoy them as you might otherwise have wished.

Hello Stuart - thank you for taking the time to register your review. I am pleased you rated our business highly even though your experience was not perfect. I apologise for the inconvenience caused due to the high temperatures experienced during your stay. Carpet cleaning occurs routinely and/or periodically when required. I have asked the housekeeping staff to review this and the broken light switch to ensure they are attended to in a timely manner. Thank you again for your comments and we hope we can be of service when next you visit Glen Waverley.

Hello - thank you for taking the time to leave your views on your stay. the building faces east/west and on a few occasions heat can be a problem when Melbourne experiences its occasional very hot days. The living area is air-conditioned and the separate bedroom is internal with a ceiling fan. Generally, our studio apartments face west and our 1BR apartments face east. Your comments about cleanliness and free parking are very much appreciated. Our house keeping staff take great pride in the quality of their work and it is not unusual for positive comments to be received.

Thank you for your very positive comments. We are pleased you enjoyed your experience and we look forward to servicing your needs should you visit Glen Waverley again.

Hi Maria - We apologise for the situation you experienced. I have identified the apartment you stayed in and agree our attention to detail could have been better. The housekeepers have been asked to examine the stain to see whether it can be treated. I also accept the shower recess has evidence of mould in the silicone and this will be repaired before the next guest arrival. We have masking agents for cooking odours and whilst these are applied routinely during the cleans, occasionally they linger and can be treated on notification to reception. We pride ourselves on providing clean, fresh apartments for our guest experiences. Thank you for raising these matters and I assure you we will be rectifying them as best we are able.

We appreciate your taking the time to provide your positive feedback

Thankyou Betty for your comments. We strive to ensure our guest's stays are relaxing and enjoyable. We look forward to be for service when next you stay.

Thankyou Betty for your comments. We strive to ensure our guest's stays are relaxing and enjoyable. We look forward to be ofr service when next you stay.

Thank you Phillip for your very welcome response. We would hope to see you again when next you travel to Glen Waverley.

Thank you for the wonderful feedback!