HORRIBLE ROACH MOTEL!! Run .. My family and I checked in on my birthday 12/02/23 after a wonderful vacation on Carnival . I was thrilled to stay in Miami for 2 more days but that took the worst turn ever . Upon our Arrival the manager visiably appeared exhausted and overwhelmed so I tried breaking the ice with introducing myself and fam ik and letting her know that we were Thankful for her time since she had a ton of bookings to handle at once . We checked in and headed straight to dinner then to the beach , followed by a walk on the ocean drive strip , around midnight we settled in to our room on the first floor but couldn’t help but to notice the baking hallway ( temperature was hotter than the day time like super hot) I asked was this normal and was told that it will cook down after a while .
This is when all hell broke lose , Roaches decided to crash the room from beneath the bed , bathroom and crawling on to our luggage , some near the shower area. I took pictures and video to show management and the front desk . I asked to be moved to there neighboring hotel but with zero luck, I asked to check out but was told the manager would have to refund us in the am . The front desk gentleman was a pleasure to work with he even tried phoning the manager about the situation but she could not be reached. I was awake the entire night fighting roaches and warm air .
I spoke with the manager who stated to me “ To be honest we are infested, the whole Miami is . No refunds .