Dear Mr. Ruiz, Thank you for your recent review and candid feedback regarding your experiences during your stay. I am so very sorry to hear that your stay with us was not a pleasant experience. Please accept my sincerest apologies for our service gaps and inconvenience caused. This is truly not in keeping with our service standards and I offer no excuses. As a relatively new hotel, we are learning and improving from our guest comments. Thank you for taking your time. Sincerely, 1 Hotel South Beach Management