4/10 Malo
Carleen P.
26 abr. 2025
Le gustó: Limpieza
Nice place once you can get in, unresponsive host, huge hassle to book, listing is misleading
This was by far the most frustrating rental I have ever booked AND the listing is misleading. Here it goes:-The host uses a rental company and the rental company requires ID validation AND a separate rental agreement AND a response to an email that you agree to their rules. -The app to complete the above requirements didn't work well; I had to complete the process 3 times and email to confirm that the process was completed, as I was getting numerous emails stating it wasn't done and the rental wasn't confirmed.-The check in information was not through VRBO, but through a 3rd party app. The information was not available until about 1 hour before check in-Upon arriving for check in, the lock box did NOT have a code to the room or the extra key that they stated would be in the lock box. -I called, texted and emailed the host and rental company for over an hour with no response (including contacting VRBO, who also got no response). Our group was stuck sitting outside on a bench waiting for a response because we had tickets to a game and needed to confirm whether we could get in or we would have to find alternative arrangements for the night.-After 1.5 hours, the code was communicated and it worked. I asked for a partial refund for the inconvenience, and was ghosted. I also submitted a formal complaint to VRBO, but have received no update.-The listing clearly states that it can sleep 6, but it cannot. It has 2 beds and a couch that is NOT a pull out, and has no bedding.
Carleen P.
Se hospedó 1 noche en abril de 2025