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Opiniones de Days Inn by Wyndham Westley

2 out of 5
Days Inn by Wyndham Westley
7144 Mccracken Rd I 5, Westley, CA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 160 de 647 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 647 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 129 de 647 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 647 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 647 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Fressia

Viaje en pareja
Que la alberca no estaba disponible!!!
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 9 abr. 2024
Dear Fressia, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience, especially the closed pool! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Days Inn service in the future!Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

Maria

Viaje en pareja
No le gustó: Limpieza
Muy mala no tienen luz las lámparas de la cama no sirve el teléfono hay muchos insectos en la alfombra ,,, no me vuelvo a quedar aquí
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 1 ago. 2023
Hi Maria,We apologize for the disappointing experience you had during your stay with us. Your feedback about the lack of light, non-functional bed lamps, and the phone is concerning, and we deeply regret any inconvenience caused. Additionally, we apologize for any cleanliness issues you encountered, and we take this matter seriously. Maintaining a clean and comfortable environment is of the utmost importance to us, and we will address these concerns with our team to prevent similar occurrences in the future. We hope you will consider giving us another chance in the future to show you the quality and service we are capable of providing!Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

Karen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2023
Respuesta de Customer Care Team, el 17 may. 2023
Dear Karen, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

olivier

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Conveniente
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Care Team, el 11 mar. 2023
Dear Olivier, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the convenience of our location. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

NOHEMI

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
La tina del baño tenia pelos y en la cama habia bichitos que picaron a mi niña y les dejo ronchas, no lo recomiendo.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atencion en la administracion amable...
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Francisco

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Víctor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Guest Experience Team, el 30 sept. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Bueno

Garcia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estubo bien todo en general por el precio.
Se hospedó 1 noche en mayo de 2021
Respuesta de Guest Experience Team, el 1 jun. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2019
Respuesta de Customer Care Team, el 5 jul. 2019
Dear guest, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 Aceptable

Daniel

Algo caro y sucio.
Hotel sucio, algo ruidoso, con cama cómoda y desayuno básico. Lo peor, el trato del personal. Nos quedamos una noche en nuestro camino desde Yosemite a San Francisco. Solo es recomendable si se quiere llegar solo para dormir, pero es un poco caro en todo caso.
Se hospedó 1 noche en agosto de 2018
Respuesta de Guest Experience Manager, el 10 sept. 2018
Dear Daniel, Thank you so much for staying with us. I apologize for your bad experience with us but I can assure you we have a very good track record of providing clean rooms to our guests, our housekeeping takes pride in their work. Thank you again for your time. Best Regards, Days Inn Westley Customer Care Team

10/10 Excelente

Salvador

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en enero de 2018

2/10 Terrible

Cliente verificado

No le gustó: Condiciones de la propiedad
Limpieza!!!!
Esta ubicado en un lugar de paso, solo están limpias las habitaciones, el resto como los pasillos, escaleras, áreas comunes, TERRIBLES DE SUCIAS!!!, mucho ruido. El desayuno un desastre, NADA...El peor Days Inn que visite en EEUU y Canadá. Para poder tener hielo, un desastre, funcionaba mal.
Respuesta de GM of Days Inn Westley, el 9 jul. 2016
Hello, We're so sorry to hear about your experience. We will definitely look further into your comments and see where we can improve by taking immediate actions. We hope to see you again so that we can redeem ourselves. We certainly thrive to improve customer experience daily.

4/10 Malo

Jim

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
High price for deliverables of room Staff was friendly Well lite Large parking lot A lot of early AM noise Weird having no lobby access(must be unsafe) Breakfast ended early at 9am Rooms need updating(floors, bathroom, chairs)
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 1 may. 2024
Dear Jim, we appreciate you taking the time to share your feedback with us and highlighting the positive aspects of your stay. We apologize for the inconvenience caused by the noise and the lack of lobby access during your stay. Your comfort and safety are our top priorities, and we will take your suggestions into consideration for future improvements. We are pleased to hear that you found our staff friendly and our parking well-lit. Please know that your feedback is invaluable to us, and we hope to have the opportunity to better serve you at Days Inn Westley.Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Convienant And price. Too loud as we were close to freeway and truck spot. Bed/sheets/towels and nice pillows!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear David, we're pleased to hear that you found our hotel convenient, reasonably priced, and stocked with high-quality amenities. However, we apologize for any inconvenience caused by noise from the freeway and nearby truck spot. We will explore ways to minimize such noise disturbances to ensure a more restful experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

David, Fountain Valley

Le gustó: Limpieza y servicio y personal
Basically a truck stop area along the I-5. OK for a night of rest along the highway
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

CHRIS

Viaje de negocios
No le gustó: Servicios
The t.v. didn't work. The microwave took 3 times as long to warm up my food. The lights were on a timer so they would shut off after 15 mins.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 22 mar. 2024
Dear Chris, we are sincerely sorry to hear about the inconveniences you experienced during your stay with us. Please accept our apologies for the malfunctioning TV, slow microwave, and inconvenient lighting timer. Our maintenance team has been promptly notified to address these issues to ensure they do not recur in the future. We understand the importance of a comfortable and hassle-free stay, and we regret falling short of your expectations in this regard. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards,Days Inn WestleyCustomer Care Team

6/10 Aceptable

Jill

Viaje de negocios
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Very quiet hotel just off the freeway. quality furnishings not being taken care of. Chest of drawers. middle drawer broken or not on rail. carpet starting to fray at bathroom. Handicapped room, but closet rod too high to reach. Major concern security bolt did not work. Had to slam door to get door to latch, but security bolt would not clear the strike plate.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 18 mar. 2024
Dear Jill, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel quiet and convenient. However, we apologize for the issues you encountered with the furnishings and the security bolt in your room. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Westley.Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

Samantha

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Was told I needed to leave a day before check out due to the fact my kids where being too loud , that there regulars complained. I informed before checking in I had children and asked for bottom room. Then not only that I was accused of smoking marijuana when I'm out here on business training.. would not suggest to any family's. WAS NOT REFUNDED EITHER!!!
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Samantha, we sincerely apologize for the negative experience you encountered during your stay with us. We strive to provide a welcoming and comfortable environment for all our guests, and it is disheartening to hear about the challenges you faced. Your concerns regarding noise disturbances, complaints, and unwarranted accusations have been noted, and we will address them with our team to prevent such incidents from recurring. Additionally, we apologize for any miscommunication regarding the duration of your visit. Please know that we will work diligently to ensure a more positive experience for our guests. We hope to have the opportunity to regain your trust and welcome you back for a better stay.Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Tiffany

Viaje familiar
After some long traveling in the atmospheric storm, this Motel provided exactly what I needed to rest. Driving with my 11-year-old daughter and our pet we were urgently looking to get out of the storm. The young lady at the front counter was so kind. The motel was very accommodating and clean. It was exactly what we needed to rejuvenate for the rest of our drive to florida.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 13 feb. 2024
Dear Tiffany, we're pleased to hear that you found our hotel accommodating and clean, and we're glad we could provide you with the rest you needed during your travels. Your kind words about our staff are greatly appreciated, and we will be sure to share them with the team. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Julie A

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 17 ene. 2024
Dear Julie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

Marianne, Page

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every lamp/light, coffee maker, tv, internet connection, phone, fridge, microwave and room heater worked AND was plugged in!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 17 ene. 2024
Dear Marianne, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and incredibly well-equipped accommodations. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to praise our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Days Inn Westley on your next visit!Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

Navid

No le gustó: Servicio y personal y condiciones de la propiedad
To dirty
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Navid, thank you for reaching out to us. We regret the extreme inconvenience caused to you by the shortcomings in hygiene and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Days Inn WestleyCustomer Care Team

6/10 Aceptable

Dawn

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 20 dic. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Emanuel

Respuesta de Customer Care Team, el 25 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

IGNACIO

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 1 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Lisa, whittier

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 21 nov. 2023
Hey Lisa, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Days Inn Westley!Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

William

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible hotel!
Worst hotel I have ever been to. Check-in was like vhecking into a jail. Had to ring bell to get service. Noticed several work trucks with men cooking food on tailgates. Upon entering room, it smelled bad, carpet dirty, stains on doors and walls. Furniture dirty and looked like blood on lampshade. Refused to stay and couldn't believe this was a Wyndham property let alone a Hotels recommended property. Requested a refund and stayed at another hotel nearby, which was 100 times better. I can't stress this enough, stay way from this hotel. Total let down for sure!
Blood stained floor
Dirty furniture
Unknown stain on lampshade
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 3 oct. 2023
Dear William, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

Kristina

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 14 sept. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jhoan Benito

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
They had no running water on the rooms
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 18 ago. 2023
Dear Jhoan, we're truly sorry to hear that you experienced a lack of running water in your room during your stay. This is completely unacceptable and not reflective of the level of service we aim to provide. We deeply regret any inconvenience and discomfort this caused you. Your feedback is crucial, and we'll use it to address the issue and prevent similar incidents in the future. If there's anything more you'd like to share or discuss, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to ensure your future stays are drastically improved.Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

Keegan

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 15 ago. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Vince

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 28 ago. 2023
Dear Vince, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

john

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 8 ago. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Swimming pool and guest laundry not in service!
Upon our arrival, we learned that the swimming pool had not been in service for 2 months. They didn't bother updating the information in Hotels.com site and refused any partial refund. The guest laundry also happened to be "broken", but miraculously came back in service right after we complained to hotels.com customer service. Our impression was the hotel was trying to close all facilities from paid customers to save money. We felt cheated because we chose to pay more for them when booking then were told all of them are not available.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 2 ago. 2023
Dear Guest, we apologize for the disappointment you experienced during your stay, particularly with the closed swimming pool and guest laundry facilities. It is shocking to hear that you felt we were purposefully shutting down facilities, so we would like to assure you that this is not true. We are committed to providing you with the best efforts of our hospitality and ensuring accurate information is updated on our booking sites. Allow us time to address these issues with the relevant teams to ensure such situations do not recur. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Days Inn Westley.Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

PEIFEN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 10 jul. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and quiet a nice place to stay
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 4 jul. 2023
Dear Guest, thank you for letting us know you had a great stay at Days Inn Westley. We're glad our clean, quiet accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

BENJAMIN

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 26 jul. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

Claudia

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Overnight stay
Just a stop overnight. Good bed. Breakfast lacking. Price great.
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 7 jun. 2023
Dear Claudia, thank you for choosing our hotel for your overnight stop. We're glad to hear that our comfortable bedding and reasonable pricing were perfect for you. We apologize if the breakfast did not meet your expectations. Your feedback is important to us, and we'll take it into consideration as we work on enhancing our breakfast options. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to have the chance to serve you better in the future.Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Sonia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 6 jun. 2023
Dear Sonia, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Days Inn Westley with the finest of our facilities and services!Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Gabriel, KINGSBURG

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 15 jun. 2023
Hey Gabriel, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Days Inn Westley!Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

Charles

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Breakfast advertised but breakfast area closed.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 25 may. 2023
Dear Charles, we thank you for positively rating our hotel and services. We are sorry about breakfast, and we assure you we will make up for this. We look forward to your next visit to serve you again with an original Days Inn guest experience.Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

Irene

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bad experience
The electricity and water shut down in the middle of the night, thankfully i had my phone with some charge and I was able to use flashlight to go to restroom.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 25 may. 2023
Dear Guest, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the power outage and water shortage in the middle of the night that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

SHUSAKU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 16 may. 2023
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Days Inn Westley with the finest of our facilities and services!Best Regards,Days Inn WestleyCustomer Care Team

6/10 Aceptable

thomas

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 9 may. 2023
Dear Thomas, thank you for rating your stay at Days Inn Westley. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards,Days Inn WestleyCustomer Care Team

4/10 Malo

Marla, Bend

No le gustó: Servicio y personal
Would not stay here again
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 9 may. 2023
Dear Marla, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Steven

Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Care Team, el 14 abr. 2023
Dear Steven, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Days Inn guest experience on your next visit to Westley.Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

Ray, Surrey

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
It looked ok from the outside. Smelled clean in the room, but it was disgusting. There was hair in the sink and tub, urine in the toilet, and old coffee in the microwave. How this property can post an Expedia endorsement in their office is baffling. Never staying there again.
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Care Team, el 27 mar. 2023
Dear Ray, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Best Regards,Days Inn WestleyCustomer Care Team

2/10 Terrible

John

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
There was no water, I was there on business and couldn’t take a shower. I would like a partial/full refund
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Care Team, el 14 mar. 2023
Dear John, thank you for sparing the time to rate us. We’re incredibly gutted to receive such low ratings on our performance during your recent stay. We apologize for the water shortage in the room and any inconvenience caused by this incident. This is a rare occurrence at our place, and we assure you that we will fix it at the earliest. As for your refund request, we kindly inform you to contact our front desk team. We look forward to hearing more from you to improve your next visit with us!Best Regards,Days Inn WestleyCustomer Care Team

8/10 Bueno

Reuben

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entry door had very large gap at bottom and side needing weather stripping.
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Care Team, el 7 mar. 2023
Dear Reuben, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the entry door was unsuitable for comfortable use and marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue at the earliest. We look forward to welcoming you back to Days Inn Westley soon.Best Regards,Days Inn WestleyCustomer Care Team

10/10 Excelente

Martha

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Care Team, el 11 mar. 2023
Dear Martha, thank you for letting us know you had a great stay at Days Inn Westley. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn WestleyCustomer Care Team